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Best IT Ticketing Systems Software for Small Businesses (Free & Paid) - Page 2

Running a small business comes with unique challenges, including tight budgets and limited resources. That’s why choosing the right it ticketing systems software can significantly improve your workflow and help you compete more effectively. Here, we feature the top it ticketing systems software solutions designed for small businesses—offering affordable pricing, user-friendly interfaces, and scalable features that grow alongside your company.
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★★★★★4.6 average rating from 314 reviews
Last Updated: September 11, 2026
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Complete Product Directory

List of Top Best IT Ticketing Systems Software for Small Businesses - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

IT Ticketing Systems Software for Small Businesses Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Pulseway

🏆 SW Recommended

Remote monitoring & management that works for you

★★★★☆ 4.8 (2 Reviews)
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Overview

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system perfo...

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Free TrialAvailable Starting Price$44 Per month HeadquartersIreland
#27

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)
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Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#28

Totango

🏆 SW Recommended

Customer success software your business can’t outgrow

★★★★☆ 4.8 (1 Reviews)
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Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#29

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
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Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#30

Asset Panda

🏆 SW Recommended

The system of record for assets

★★★★☆ 4.7 (22 Reviews)
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Overview

Asset Panda is a cloud based asset management platform designed to help organizations track, manage, and optimize their physical and digital assets throughout their lifecycle. It centralizes asset data, allowing teams to monitor location, condition, maintenance history, and owner...

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Free Trial7 Days Starting Price$50 Per month HeadquartersUnited States
#31

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#32

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)
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Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#33

Nagios Network Analyzer

🏆 SW Recommended
★★★★☆ 4.6 (2 Reviews)
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Overview

Nagios Network Analyzer is a comprehensive Data Visualization Software designed to monitor and analyze network traffic in real time. The platform provides detailed insights into bandwidth usage, network performance, and potential security threats, enabling IT teams to optimize ne...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#34

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
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Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#35

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States
#36

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)
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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#37

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#38

Wasp InventoryCloud

🏆 SW Recommended

Inventory management software that makes running your business easier.

★★★★☆ 4.5 (2 Reviews)
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Overview

Wasp InventoryCloud is an effective, cloud-based inventory management solution tailored for small to medium-sized businesses. Its standout feature is real-time inventory tracking, which dramatically reduces the chances of overstocking or stock shortages. The software shines in it...

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Free TrialAvailable Starting Price$1295 Per year HeadquartersUnited States
#39

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)
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Overview

One line from Agile CRM's own marketing sums up its pitch pretty well: sell and market like the Fortune 500, without the Fortune 500 budget or complexity. It's an all in one platform bundling sales enablement, marketing automation, and customer service into a single system, aimed...

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Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States
#40

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
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Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

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Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#41

PlanPlus Online

The Productivity System For High Achievers

★★★★☆ 4.5 (2 Reviews)
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Overview

PlanPlus Online is a versatile digital planner and organizer, tailored for individual and team productivity. It features a robust calendar, seamlessly integrating appointments and deadlines. Task management is streamlined, allowing prioritization and categorization. Contact manag...

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Free TrialNA Starting Price$15.95 Per month HeadquartersUnited States
#42

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS has been around long enough that a lot of the organizations using it today started with it decades ago, and it still shows in how deeply configurable the platform is. Rather than trying to be one thing, it stretches across customer service, IT service management, HR, office...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#43

NetSuite

🏆 SW Recommended

The #1 AI Cloud ERP

★★★★☆ 4.4 (53 Reviews)
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Overview

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcar...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#44

ConnectWise Automate

🏆 SW Recommended

RMM Software That Puts Automation in Your Hands

★★★★☆ 4.4 (4 Reviews)
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Overview

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, p...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

Quickbase

🏆 SW Recommended

Dynamic Work & Complex Project Management Platform

★★★★☆ 4.4 (2 Reviews)
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Overview

Quickbase is a versatile and user-friendly software designed for businesses to build custom applications without coding complexities. Serving as a robust low-code solution, Quickbase empowers users to create, customize, and manage applications tailored to their unique workflow ne...

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Free Trial30 Days Starting Price$35 Per month HeadquartersUnited States
#46

TargetX

Trusted Higher Ed CRM Solutions for Full Student Lifecycle Management

★★★★☆ 4.4 (2 Reviews)
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Overview

TargetX is a specialized CRM and enrollment management software for higher education designed to help colleges and universities attract, engage, and enroll prospective students more effectively. Built on the Salesforce platform, it enables institutions to manage the entire studen...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#47

LionDesk

🏆 SW Recommended

Sales and marketing automation for Real Estate Agents and Brokers

★★★★☆ 4.4 (2 Reviews)
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Overview

LionDesk is a comprehensive CRM platform designed for real estate professionals and other businesses. It simplifies client management, communication, and lead generation with features like bulk messaging, video communication, and automated task reminders. The platform integrates...

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Free Trial14 Days Starting Price$25 Per month HeadquartersAfghanistan
#48

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#49

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#50

InfoFlo

🏆 SW Recommended
★★★★☆ 4.3 (2 Reviews)
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Overview

InfoFlo is a comprehensive human services software designed to help organizations manage client data, case files, appointments, and billing processes with ease. Tailored for social service agencies, nonprofits, and healthcare providers, InfoFlo offers tools for tracking client in...

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Free TrialAvailable Starting Price$30 Per month HeadquartersCanada

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