Best Customer Experience Software for Small Businesses (Free & Paid) - Page 2

#26

Vonage Contact Center

🏆 SW Recommended

The cloud contact center software that brings it all together

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligen...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#27

Contentsquare

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Contentsquare is an innovative customer experience software that helps businesses understand how users interact with their websites and applications. By leveraging advanced analytics and AI-driven insights, Contentsquare provides a comprehensive view of user behavior, allowing co...

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Free TrialNA Starting Price$10000 Per month HeadquartersFrance

#28

OnceHub

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

OnceHub is a dynamic conversational marketing platform designed to enhance customer engagement and streamline communication for businesses. This innovative software enables organizations to facilitate real-time conversations with customers through various channels, including chat...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#29

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Make Tidio your go-to customer experience software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#30

WalkMe

🏆 SW Recommended

Digital Adoption Platform

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for busin...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#31

Smile.io

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Smile.io is a powerful customer loyalty software that helps businesses build and manage effective loyalty programs to engage and retain customers. This platform allows users to create customizable reward systems that incentivize customer behavior, such as purchases, referrals, an...

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Free TrialNA Starting Price$49 Per month HeadquartersCanada

#32

ruttl

Best Design Feedback Tool

★★★★★ 5.0 (1 Reviews)

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Overview Pricing

Overview

Ruttl is a visual feedback and collaboration platform designed to simplify how teams review and iterate on web projects. It enables users to leave context-aware comments directly on live websites, prototypes, and designs without switching between tools or sending screenshots. Wit...

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Free TrialNA Starting Price$10 Per month HeadquartersIndia

#33

Usersnap

#1 User Feedback Platform and Tool

★★★★★ 5.0 (1 Reviews)

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Overview Pricing

Overview

Usersnap is a dynamic visual feedback and bug-tracking tool that revolutionizes the collaboration between development teams and clients. Acting as a virtual communication bridge, Usersnap simplifies the feedback process by allowing users to capture and annotate screenshots direct...

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Free Trial15 Days Starting Price€46.06 Per month HeadquartersAustria

#34

Whatfix

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to n...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#35

Kustomer

The AI-Powered Customer Service CRM Platform

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Most support platforms treat each conversation like it's happening in isolation. Kustomer takes a different approach, building everything around a single customer record instead. Order history, loyalty tier, churn risk, past conversations, all of it sits right there the moment an...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#36

NiceJob

🏆 SW Recommended

Top-Rated Reputation Marketing Software for Local Businesses

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

NiceJob is a reputation management software platform designed to help businesses generate more customer reviews, improve online visibility, and build trust with potential customers. It automates review requests through email and SMS, making it easier for businesses to collect aut...

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Free Trial14 Days Starting Price$75 Per month HeadquartersCanada

#37

Dovetail

🏆 SW Recommended

Ultimate Solution for HR Case Management

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Dovetail is a customer insights and user research software platform that helps organizations centralize qualitative data, analyze customer feedback, and uncover actionable insights from research. Built for product teams, UX researchers, and customer experience professionals, Dove...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#38

Alchemer

🏆 SW Recommended

Enterprise Online Survey Software & Tools

★★★★☆ 4.9 (3 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

#39

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States

#40

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory

#41

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States

#42

Heap

🏆 SW Recommended

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Heap is an advanced data analysis software designed to empower businesses to capture, analyze, and visualize their data with ease and precision. It offers a comprehensive platform for tracking user interactions, events, and behaviors across websites and applications without the n...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#43

Podium

🏆 SW Recommended

Tools to Convert and Manage Leads

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Podium is an AI-driven and innovative communication platform developed to modernize customer interactions for businesses. Its standout feature is the ability to centralize all messages from different channels, like text, Facebook, and Google, into one convenient dashboard. This c...

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Free TrialNA Starting Price$399 Per month HeadquartersUnited States

#44

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States

#45

Jahia

🏆 SW Recommended

Create Websites & Portals using Jahia Digital Experience Platform

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Jahia is a comprehensive digital asset management (DAM) software designed to help businesses organize, store, and share digital content. With its powerful search and tagging capabilities, Jahia allows users to easily locate and retrieve assets, ensuring that content is always acc...

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Free TrialAvailable Starting Price€1700 Per year HeadquartersSwitzerland

#46

ReviewFlowz

🏆 SW Recommended

Find out what's being said about your business

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

ReviewFlowz is a review management software designed to help businesses track, respond to, and manage online reviews across multiple platforms. It centralizes customer feedback from sites like Google, Yelp, and Trustpilot, providing businesses with a comprehensive view of their o...

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Free TrialAvailable Starting Price$20 Per month HeadquartersFrance

#47

Preferred Patron Loyalty

🏆 SW Recommended

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#48

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia

#49

Jotform

🏆 SW Recommended

Free Online Form Builder & Form Creator

★★★★☆ 4.8 (23 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a...

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Free TrialAvailable Starting Price$34 Per month HeadquartersUnited States

#50

Waitwhile

🏆 SW Recommended

Queue Management, Appointments, & Waitlist App

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Waitwhile is a modern queue management and appointment scheduling platform that helps businesses transform waiting into a seamless part of the customer experience. Instead of forcing guests to stand in line or deal with manual lists, Waitwhile lets customers join virtual waitlist...

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Free TrialAvailable Starting Price$31 Per month HeadquartersUnited States