Best Service Desk Apps for Android and iPhone

#1

Atera

🏆 SW Recommended

AI-powered IT Meets Team Efficiency

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Atera is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform built for IT service providers and managed services (MSPs) that need visibility, control, and efficiency across client environments. Instead of juggling a patchwork...

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Free Trial30 Days Starting Price$149 Per month HeadquartersIsrael

#2

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States

#3

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

#4

Orcatec

🏆 SW Recommended

All-In-One Home Services Management Software

★★★★★ 5.0 (2 Reviews)

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Overview

Orcatec is an innovative contractor and field service management platform built to help service businesses manage jobs, customers, and billing with greater clarity and efficiency. It brings scheduling, estimates, invoicing, and customer management into one connected environment,...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#5

GoTo Resolve

🏆 SW Recommended

Stress-free unified IT management and support

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solut...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States

#6

Hiver

🏆 SW Recommended

World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#7

InvGate Service Desk

🏆 SW Recommended

ITSM for agile organizations

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

No-code is one of those words that gets thrown around loosely in this space, but InvGate Service Desk actually delivers on it. Teams build and adjust workflows using a visual, card-style editor instead of waiting on a developer to touch anything, which matters a lot when IT proce...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersArgentina

#8

Alloy Navigator

🏆 SW Recommended

Automate your IT Service & Asset Management

★★★★★ 5.0 (1 Reviews)

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Overview

Twenty plus years is a long time for a software company to stick around, especially in a category where new ITSM vendors show up every year promising to reinvent the wheel. Alloy Navigator has been doing this since 2001, and it shows in how complete the platform feels out of the...

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Free TrialAvailable Starting Price$19 Per month HeadquartersUnited States

#9

HaloITSM

Intuitive ITSM Software, Delivered by Experts

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

The pitch behind most enterprise ITSM tools is the same: pay for the base tier, then unlock what you actually need one paywalled module at a time. HaloITSM was built to break that pattern. It runs on all inclusive pricing, meaning incident management, change management, problem m...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom

#10

Canfigure

🏆 SW Recommended

Redefine Control Simplify, Scale, Succeed

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

A lot of businesses still track critical assets and configurations in Excel spreadsheets, right up until a duplicate entry or a missed update causes a real problem. Canfigure exists specifically to move companies off that habit, a modular IT service management platform built arou...

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Free TrialNA Starting PriceContact Vendor HeadquartersNew Zealand

#11

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory

#12

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 (2 Reviews)

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Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States

#13

Serviceaide ChangeGear

🏆 SW Recommended

Enterprise Service Management Software (ESM)

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Change management is one of those processes that sounds simple on paper, approve a change, roll it out, and often turns into a compliance nightmare in practice. ChangeGear, Serviceaide's core ITSM and enterprise service management platform, was built to keep that process from spi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#14

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia

#15

SysAid

🏆 SW Recommended

You didn’t sign up to reset passwords all day.

★★★★☆ 4.8 (4 Reviews)

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Overview

You didn't sign up to reset passwords all day, and that's basically SysAid's whole argument for why IT teams need to move from reactive to proactive. It's an ITSM platform built around agentic AI, aimed at resolving issues before they ever turn into a ticket in the first place.Th...

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Free TrialAvailable Starting Price$89 Per month HeadquartersCanada

#16

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)

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Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States

#17

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands

#18

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States

#19

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)

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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#20

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States

#21

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)

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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

#22

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

OTRS has been around long enough that a lot of the organizations using it today started with it decades ago, and it still shows in how deeply configurable the platform is. Rather than trying to be one thing, it stretches across customer service, IT service management, HR, office...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany

#23

Motadata ServiceOps

Unified Service. Intelligent Automation. Enterprise Confidence.

★★★★☆ 4.5 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Motadata ServiceOps is an AI powered IT service management platform that helps organizations manage service requests, incidents, assets, changes, and IT operations through a unified system. Designed around ITIL aligned practices, the platform combines service desk management, ass...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia

#24

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia

#25

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)

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Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia