Best Online IT Ticketing Systems Software

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Freshsuccess is a customer success software designed to help businesses manage customer relationships, optimize engagement, and improve retention. The platform provides tools for onboarding, tracking customer health, and managing customer interactions across different channels. Freshsuccess includes features like customer segmentation, activity tracking, and automated workflows, enabling customer ... Read more about Freshsuccess

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcare, Professional Services, Retail, and Wholesale Distribution. Oracle NetSuite offers a unified platform that businesses,... Read more about NetSuite

Infor Sales & Catering is a comprehensive event management software designed to simplify the planning, booking, and execution of events, conferences, and banquets in the hospitality industry. The software helps event planners and hotel staff manage everything from venue booking and menu selection to guest registrations and post-event billing. With Infor Sales & Catering, businesses can manage even... Read more about Infor Sales & Catering

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Ivanti Neurons for ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal that empowers users with immediate access to services and information, reducing dependency on IT staff. Ivanti... Read more about Ivanti Neurons for ITSM

Nagios XI is a comprehensive Network Monitoring Software designed to ensure the reliability and performance of IT infrastructure. This powerful platform offers real-time monitoring of servers, switches, applications, and services, providing detailed insights into network health. Nagios XI features customizable dashboards, automated alerting, and extensive reporting tools, enabling IT teams to dete... Read more about Nagios XI

Quickbase is a versatile and user-friendly software designed for businesses to build custom applications without coding complexities. Serving as a robust low-code solution, Quickbase empowers users to create, customize, and manage applications tailored to their unique workflow needs. With its intuitive interface, individuals and teams can effortlessly design databases, automate processes, and cent... Read more about Quickbase

GoSquared is a dynamic Email Marketing Software designed to help businesses create, manage, and optimize their email campaigns with ease and effectiveness. It offers a comprehensive platform for designing visually appealing emails, segmenting audiences, and automating campaign workflows, ensuring targeted and personalized communication with customers. Key features include drag-and-drop email build... Read more about GoSquared

eGain AI Knowledge Hub supercharges IT ticketing systems with intelligent knowledge management, helping support teams resolve issues faster and more accurately. By integrating trusted generative AI, semantic search, and guided workflows, it empowers agents with step-by-step resolutions and deflects common tickets through smart self-service. The result is reduced resolution times, improved SLA com... Read more about eGain AI Knowledge Hub

Pega CRM is a customer relationship management software designed to help businesses automate and enhance their customer engagement processes. It offers features like customer journey mapping, sales automation, and marketing campaign management. Pega CRM enables organizations to streamline customer interactions, track leads, and manage customer data effectively. Its AI-driven automation tools allow... Read more about Pega CRM

Kaseya VSA is a powerful Remote Monitoring and Management (RMM) solution. The platform caters to the needs of IT professionals and service providers. This comprehensive platform empowers users to efficiently manage and monitor distributed IT environments from a centralized interface. Kaseya VSA streamlines tasks through automation, offering a range of features including patch management, endpoint ... Read more about Kaseya VSA

SuperOffice CRM is a dynamic customer relationship management software tailored to enhance customer experiences and streamline business processes. It excels in organizing customer information, making it easily accessible for better communication and service. The software's strong suit is its integrated sales, marketing, and customer service modules, allowing for a cohesive approach to client manag... Read more about SuperOffice CRM

Nextiva CRM is a cutting-edge Customer Experience Software designed to help businesses manage and enhance their interactions with customers. It offers a comprehensive platform for tracking customer interactions, managing sales pipelines, and automating marketing campaigns, ensuring a seamless and personalized customer journey. Nextiva CRM features intuitive dashboards and real-time analytics, prov... Read more about Nextiva CRM

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, proactive alerts to prevent issues, and robust reporting for insight into IT infrastructure. Its patch management ensures... Read more about ConnectWise Automate

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

ConnectWise ScreenConnect is a robust remote support and access tool renowned for its efficiency and reliability. Its key feature is the ability to remotely control devices, making it invaluable for IT support and remote work scenarios. The software offers quick and secure connections, ensuring user safety and data privacy. ScreenConnect stands out with its customizable options, allowing users to ... Read more about ConnectWise ScreenConnect

Woopra is an innovative, real-time customer analytics software developed to transform how businesses understand and interact with their customers. Its core strength lies in its ability to track customer behavior across multiple touchpoints, providing a unified view of the customer journey. Woopra's detailed analytics enable businesses to gain deep insights into customer actions, preferences, and t... Read more about Woopra

Highrise is a dynamic customer relationship management (CRM) software tailored to help businesses build and maintain strong relationships with their clients. It offers a centralized platform for managing contacts, tracking interactions, and organizing sales pipelines, ensuring that no opportunity is missed. Highrise provides intuitive tools for communication, including email integration, task mana... Read more about Highrise