Best Online IT Ticketing Systems Software

In an always-connected world, many businesses prefer it ticketing systems software solutions that require no local installation. Below, you’ll find top online it ticketing systems software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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Last Updated: September 18, 2025

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Popular Picks in IT Ticketing Systems Software

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$49 Per month

Jira Service Management

Jira Service Management

$19.04 Per month

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Dynamics 365

Dynamics 365

$50 Per user

List of Top Web-Based IT Ticketing Systems Software

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Web Tracks is a robust help desk software designed to streamline customer support operations and enhance user experience. This platform offers features such as ticket management, knowledge base creation, and reporting, enabling organizations to resolve customer inquiries efficiently. With Web Tracks, support teams can easily track issues, assign tickets, and monitor resolution times, ensuring time... Read more about Web Tracks

Free Trial

Available

Pricing Type

$295 Per feautre

Location

United States

SmartTouch NexGen CRM is an innovative customer relationship management software designed to streamline marketing and sales processes for real estate professionals. With its user-friendly interface, SmartTouch enables users to manage leads, track customer interactions, and automate marketing campaigns effectively. The software features powerful tools for lead scoring, segmentation, and nurturing, ... Read more about SmartTouch NexGen CRM

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NA

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Location

United States

Novo Solutions is a comprehensive help desk software designed to help organizations manage customer support and service requests efficiently. The platform offers robust tools for ticket management, knowledge base creation, and customer communication, ensuring that support teams can provide exceptional service. With its user-friendly interface, users can easily track support tickets, manage resolut... Read more about Novo Solutions

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United States

Richdesk is a feature-rich help desk software designed to streamline customer support and enhance service efficiency. It offers a comprehensive platform for ticket management, live chat, knowledge base creation, and multi-channel support, ensuring that customer inquiries are handled promptly and effectively. Richdesk’s intuitive interface allows support teams to prioritize and assign tickets, tr... Read more about Richdesk

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Available

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Location

United Kingdom

CRM for the Insight You Need and the Sales You Want

Claritysoft is a comprehensive software solution tailored for efficient customer relationship management (CRM). Its standout features include an intuitive user interface that simplifies data entry and retrieval, making it easy to manage contacts, leads, and sales opportunities. With Claritysoft, you can automate workflows, track customer interactions, and schedule follow-ups effortlessly. It offer... Read more about Claritysoft

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NA

Pricing Type

$49 Per month

Location

United States

Fieldpoint is a powerful field service management software designed to optimize operations for service-based businesses. With features such as scheduling, work order management, and real-time tracking, Fieldpoint enables organizations to streamline their field operations. The software allows dispatchers to assign tasks efficiently, track technician locations, and monitor job progress, enhancing pr... Read more about Fieldpoint

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NA

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Location

Canada

SpiceCSM is an innovative customer relationship management (CRM) software designed to enhance customer engagement and streamline sales processes for businesses. This platform offers a comprehensive suite of features that enable organizations to manage customer interactions, track sales opportunities, and analyze customer data. With SpiceCSM, sales teams can easily access customer information, mana... Read more about SpiceCSM

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NA

Pricing Type

$45 Per user

Location

United States

Wolken ServiceDesk is a comprehensive IT service management (ITSM) software that enables organizations to streamline their IT operations and improve service delivery. It offers a user-friendly interface that allows IT teams to manage incidents, service requests, changes, and problems efficiently. Wolken ServiceDesk includes features such as automated ticketing systems, customizable workflows, and ... Read more about Wolken ServiceDesk

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Location

United States

Stay effortlessly organised with VARStreet's Free CRM module

VARstreet CRM is a specialized customer relationship management software designed to help businesses manage their customer interactions and enhance sales processes. The platform offers comprehensive tools for lead management, sales tracking, and customer communication, enabling organizations to optimize their customer relationships effectively. With VARstreet CRM, users can easily manage leads, tr... Read more about VARstreet CRM

Free Trial

NA

Pricing Type

$80 Per month

Location

United States

White Fluffy Cloud is a powerful customer relationship management (CRM) software designed to enhance customer engagement and sales management for businesses. This platform offers comprehensive tools for managing customer interactions, tracking sales activities, and analyzing performance metrics, ensuring effective CRM operations. With White Fluffy Cloud, users can easily monitor customer relations... Read more about White Fluffy Cloud

Free Trial

Available

Pricing Type

$15 Per user

Location

United Kingdom

Mothernode CRM is an innovative customer relationship management software designed to streamline sales processes and enhance customer interactions. This comprehensive platform provides tools for managing leads, tracking sales activities, and analyzing customer data, enabling businesses to improve their sales performance and customer satisfaction. With its intuitive interface, Mothernode CRM allows... Read more about Mothernode CRM

Free Trial

Available

Pricing Type

$49 Per user

Location

United States

ASAP Systems is a leading Inventory Management Software designed to help businesses efficiently track, manage, and optimize their inventory levels. It offers a comprehensive platform for monitoring stock quantities, managing reorder points, and controlling inventory costs, ensuring that organizations maintain optimal inventory levels and reduce wastage. ASAP Systems features an intuitive interface... Read more about ASAP Systems

Free Trial

Available

Pricing Type

$45 Per user

Location

United States

Engage2Serve is a higher education software designed to streamline student engagement, communication, and support across campuses. The platform allows educational institutions to manage student services, track academic progress, and foster stronger connections between students and staff. With Engage2Serve, students can access important resources, schedule appointments, and receive real-time update... Read more about Engage2Serve

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Location

United States

Track, maintain and manage assets through their lifecycle with a simple barcode scan

GigaTrak is a top-notch asset-tracking solution designed to simplify your inventory management. It has a user-friendly interface that enables efficient tracking and monitoring of assets. The platform allows real-time visibility, offering accurate insights into the location and status of your inventory. GigaTrak's customizable features enable tailoring to your specific business needs, providing fle... Read more about GigaTrak Asset Tracking System

Free Trial

15 Days

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Location

United States

The Business Software that combines many essential business services in a single, easily-adoptable and affordable solution.

BlueCamroo is a versatile business management software designed to cater to the diverse needs of small and medium-sized businesses. It combines several key functionalities, including project management, which allows for efficient task tracking and team collaboration. The platform features a comprehensive CRM system for managing customer interactions and sales processes. BlueCamroo also offers tool... Read more about BlueCamroo

Free Trial

14 Days

Pricing Type

$21 Per month

Location

Canada

A Powerful All-In-One Platform Built For Insurance Teams

AgentCubed is an innovative software solution designed specifically for insurance agents and agencies. It stands out with its all-in-one functionality, blending CRM, lead management, and policy enrollment into a single, streamlined platform. The software excels in lead tracking and distribution, ensuring agents can capture and follow up on leads efficiently. Its CRM capabilities are robust, enabli... Read more about AgentCubed

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NA

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Location

United States

IT Help Desk Software and Ticketing System

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues. Track-It! also features a detailed asset management module, allowing IT teams to monitor and manage hardware and softw... Read more about Track-It!

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Available

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Location

United States

LogicBox is a customizable customer relationship management (CRM) software designed for small to medium-sized businesses. This platform provides essential tools for managing customer interactions, sales pipelines, and marketing campaigns. LogicBox offers features such as lead tracking, opportunity management, and task automation, helping sales teams stay organized and efficient. The software’s f... Read more about LogicBox

Free Trial

Available

Pricing Type

$55 Per user

Location

United States

𝗜𝗻𝗱𝗶𝗮'𝘀 𝗡𝗼.𝟭 𝗔𝗜-𝗳𝗶𝗿𝘀𝘁 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗖𝗥𝗠

𝗜𝗻𝗱𝗶𝗮'𝘀 𝗡𝗼.𝟭 𝗔𝗜-𝗳𝗶𝗿𝘀𝘁 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗖𝗥𝗠. Sell.Do stands out as a robust CRM platform tailored for the real estate sector. Customers of Sell.Do have witnessed increased sales, improved customer retention, informed decision making, and unmatched productivity among the teams. Control inventory, leads, site visits... Read more about Sell.Do

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NA

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Location

India

ProBusinessTools is a comprehensive field service management software designed to optimize operations for service-based businesses. This platform provides a suite of tools that streamline job scheduling, dispatching, and invoicing, ensuring efficient management of field personnel and resources. With its user-friendly interface, ProBusinessTools allows managers to assign jobs in real-time, track te... Read more about ProBusinessTools

Free Trial

NA

Pricing Type

$250 Per user

Location

United States

BusinessMan CRM/ERP is a versatile scheduling software designed to integrate customer relationship management and enterprise resource planning functionalities. This platform offers a comprehensive suite of tools for managing customer interactions, tracking sales processes, and optimizing resource allocation. With its intuitive interface, BusinessMan enables users to create and manage schedules for... Read more about BusinessMan CRM/ERP

Free Trial

Available

Pricing Type

$45 Per user

Location

United Kingdom

ALVAO Service Desk is a robust IT management software solution designed to streamline and optimize IT support and service delivery within organizations. It offers a comprehensive suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that IT services are delivered efficiently and effectively. ALVAO Service Desk includes a user-friendly ticketing... Read more about ALVAO Service Desk

Free Trial

Available

Pricing Type

$2 Per user

Location

NA

HelpdeskEddy is a versatile help desk software designed to enhance customer support operations by streamlining ticket management, improving response times, and ensuring customer satisfaction. With HelpdeskEddy, businesses can efficiently manage customer inquiries, track support tickets, and automate routine tasks such as assigning tickets and sending follow-up emails. The software’s intuitive in... Read more about HelpdeskEddy

Free Trial

Available

Pricing Type

Contact Vendor

Location

Latvia

Enterprise Service Desk is a comprehensive Help Desk Software designed to streamline IT support operations and enhance customer service across organizations. This powerful platform offers a suite of tools for managing and resolving support tickets, tracking service requests, and facilitating efficient communication between IT teams and end-users. Enterprise Service Desk features an intuitive inter... Read more about Enterprise Service Desk

Free Trial

Available

Pricing Type

$30 Per feautre

Location

United States

Sygma is an IT management software designed to support businesses in managing IT infrastructure, monitoring system health, and ensuring cybersecurity. The platform provides tools for asset tracking, network monitoring, and incident management, allowing IT teams to maintain visibility across all IT resources. Sygma’s real-time monitoring capabilities help detect system issues and vulnerabilities,... Read more about Sygma

Free Trial

Available

Pricing Type

$0 Per user

Location

Italy

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