ALVAO Service Desk

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User RatingNot rated yet
Starting Price$2 / user
Free TrialAvailable
Free VersionNo
APIAvailable
DeploymentCloud Hosted, Deployment Type
HeadquartersNot specified
✎
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Product Overview

ALVAO Service Desk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ALVAO Service Desk

ALVAO Service Desk is a robust IT management software solution designed to streamline and optimize IT support and service delivery within organizations. It offers a comprehensive suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that IT services are delivered efficiently and effectively. ALVAO Service Desk includes a user-friendly ticketing system that allows users to report issues, track progress, and communicate with support teams in real-time. The software supports automation of routine tasks, such as ticket assignment and escalation, reducing response times and improving service quality. With integrated knowledge base and self-service portals, ALVAO Service Desk empowers users to resolve common issues independently, enhancing overall user satisfaction. Advanced reporting and analytics provide insights into IT performance, enabling continuous improvement and strategic planning. By centralizing IT operations and enhancing support workflows, ALVAO Service Desk helps organizations maintain optimal IT functionality and support business objectives.
Company ALVAO
Founded 1999
Headquarters NA
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 6 languages available
Czech English German Hungarian Polish Slovak
Industries Served 5 industries available
Automotive Chemicals Government Administration Maritime Oil & Energy
Category-Based Capabilities

ALVAO Service Desk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Connected Applications

ALVAO Service Desk Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 12 integrations
Pricing Information

ALVAO Service Desk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗ Trial Page ↗ Request Demo ↗
Start
$2 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

ALVAO Service Desk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ALVAO Service Desk is a robust IT management software solution designed to streamline and optimize IT support and service delivery within organizations. It offers a comprehensive suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that IT services are delivered efficiently and effectively. ALVAO Service Desk includes a user-friendly ticketing system that allows users to report issues, track progress, and communicate with support teams in real-time. The software supports automation of routine tasks, such as ticket assignment and escalation, reducing response times and improving service quality. With integrated knowledge base and self-service portals, ALVAO Service Desk empowers users to resolve common issues independently, enhancing overall user satisfaction. Advanced reporting and analytics provide insights into IT performance, enabling continuous improvement and strategic planning. By centralizing IT operations and enhancing support workflows, ALVAO Service Desk helps organizations maintain optimal IT functionality and support business objectives.

  • No, ALVAO Service Desk does not offer a free version.

  • Yes, ALVAO Service Desk offers a free trial.

  • No, Credit Card details are not required for the ALVAO Service Desk trial.

  • ALVAO Service Desk offers the following pricing plans & packages:

    Start

    $2 Per User

  • ALVAO Service Desk supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • Yes, ALVAO Service Desk offers an API.

  • ALVAO Service Desk can be integrated with the following applications:

    • Microsoft Entra ID , Jira , Microsoft Power Apps , Microsoft Power BI , Microsoft Power Automate , TeamViewer Remote , Microsoft Teams , Zabbix , Nagios Network Analyzer , Azure DevOps Services , Azure DevOps Server , Copilot

  • ALVAO Service Desk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • ALVAO Service Desk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • ALVAO Service Desk supports the following languages:
    • Czech , German , English , Hungarian , Polish , Slovak

  • Following are the typical users of the ALVAO Service Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • ALVAO Service Desk supports the following deployment:
    • Cloud Hosted , On-Premise

  • ALVAO Service Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows
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