Cloud-based help desk software runs entirely online, so your support team can manage tickets from any browser without installing or maintaining servers. The vendor handles hosting, uptime, backups, and security, while your team focuses purely on resolving customer or employee issues.
Any business with a remote, hybrid, or multi-location support team benefits from a cloud based help desk. Common use cases include managing tickets from email, chat, and social media in one dashboard, giving agents access from anywhere, and scaling support without buying or managing hardware.
The right cloud based help desk ticketing system cuts setup time from weeks to hours, keeps your data backed up automatically, and lets you add agents or channels as you grow. At SoftwareWorld, compare the best cloud based help desk software by features, pricing, AI capabilities, and scalability, so you can pick a cloud help desk software that fits your team without the hassle of on-premise infrastructure.
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Continue with products 76–100. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.
Cloud Based Help Desk Software Products 76–100
Use search, filters, and available product tabs to evaluate the next 25 listings in this category.
Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...
Sprinklr Service helps customer service teams manage customer requests and conversations across multiple channels. It provides case management, ticket routing, workflow automation, knowledge management, AI powered assistance, and reporting tools. Teams can organize support reques...
Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all withi...
ServiceNow IT Operations Management (ITOM) is a dynamic, cloud-based software designed to transform the way businesses manage their IT infrastructure. It provides a unified view of IT services, helping teams to proactively manage IT operations and reduce outages. Its key feature,...
ServiceNow Agile Development is a dynamic software tool developed to enhance the agility and productivity of development teams. It centralizes project management in one accessible platform, enabling teams to plan, track, and execute agile work efficiently. The software integrates...
Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient...
Dameware is a powerful remote support software designed to help IT professionals manage and troubleshoot systems from anywhere. The platform offers a comprehensive suite of tools for remote access, system management, and technical support, ensuring efficient and effective resolut...
Freshservice is a cloud-based ITSM help desk software that helps IT teams manage incidents, assets, and change requests. It offers ticketing, a self-service portal, service catalog, and CMDB for asset tracking. With Freddy AI for routing and suggestions, IT teams resolve issues f...
Freshdesk is an AI-powered help desk software that centralizes customer support across email, chat, phone, and social media. It offers ticketing, automated routing, SLA management, and a knowledge base. With Freddy AI and real-time dashboards, support teams can respond faster and...
UKG HR Service Delivery is a specialized software designed to streamline and enhance the human resources experience in organizations. Its standout feature is the employee file management system, which provides a secure, organized way to store and access employee documents. The so...
RingCentral Contact Center is a cloud-based omnichannel help desk that manages customer interactions across voice, email, chat, and social media in one interface. It offers AI-powered virtual agents, intelligent routing, and real-time agent guidance. With CRM integrations and det...
ServiceDesk Plus is an ITIL-aligned help desk software that manages tickets, incidents, and service requests for IT teams. It offers built-in asset management, CMDB, and automated workflows with business rules. With multi-channel ticketing, SLA tracking, and a self-service portal...
ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...
HxGN EAM is a sophisticated asset tracking software designed to help organizations manage and optimize their asset lifecycle effectively. This platform provides comprehensive tools for tracking, monitoring, and maintaining assets, ensuring that organizations can maximize their in...
Intercom is an AI-powered customer service platform that centralizes chat, email, voice, and social support in one workspace. It offers ticketing, a shared inbox, and the Fin AI Agent to resolve routine inquiries automatically. With Copilot for agents and a built-in knowledge bas...
Kayako is an AI-enabled help desk software that centralizes email, live chat, and social media into one unified inbox. It offers ticket automation, SLA tracking, and a self-service knowledge base. With intelligent learning that improves over time, teams handle repetitive queries...
Jitbit Helpdesk is a lightweight, email-based ticketing system available as SaaS or self-hosted. It automatically converts support emails into organized tickets with categorization, routing, and a knowledge base. Fast to set up and simple to use, it's built for IT teams and suppo...
BeyondTrust Remote Support is a powerful remote support software solution designed to enhance IT service delivery and improve customer support. This comprehensive platform enables support teams to troubleshoot issues, access remote devices, and provide assistance in real time, re...
Remote sessions start quickly with no pre-installed client software needed,Granular permission controls let admins restrict exactly what technicians access,Audit trails record full session video for compliance-heavy industries,Works across Windows, Mac, Linux, iOS, and Android without friction,Chat translation feature breaks language barriers during international support calls,Credential injection keeps passwords hidden from technicians during privileged sessions,Reporting depth satisfies enterprise security teams with detailed session analytics
Cons
Licensing structure gets expensive quickly for larger distributed teams,Reporting customization feels limited compared to competing enterprise tools,Initial deployment and configuration demands significant IT involvement upfront,Mobile technician experience noticeably lags behind the full desktop client
Free TrialAvailableStarting PriceContact VendorHeadquartersUnited States
Reputation is a specialized reputation management software designed to help businesses monitor and enhance their online presence. The platform offers comprehensive tools for tracking online reviews, managing customer feedback, and analyzing brand sentiment across various channels...
Kaseya BMS is a PSA platform built for MSPs, combining service desk ticketing with billing, CRM, and project management. It offers AI-powered service desk tools with smart writing assistance and auto-suggested documentation. Tickets flow in from email, client portals, or RMM tool...
Vorex is a comprehensive project management software designed to facilitate collaboration and enhance productivity across teams. It offers features such as task management, time tracking, and resource allocation, allowing users to manage projects effectively from start to finish....
Senju/SM is a robust service desk software designed to streamline IT service management and enhance customer support for organizations. This platform provides comprehensive tools for incident management, service request handling, and problem resolution, ensuring that IT teams can...
RightAnswers is an advanced knowledge management software designed to help organizations centralize and manage their knowledge assets effectively. This platform provides comprehensive tools for creating, storing, and sharing knowledge articles, FAQs, and best practices, enabling...
Teamwork Desk is a help desk software that centralizes support tickets through a shared inbox, with automated routing and priority levels. It offers a knowledge base, customer portal, and collision detection for team collaboration. With deep Teamwork Projects integration, tickets...
Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This r...
Available plan information from the product profile.
Basic$4000 Per user
Free TrialAvailableStarting Price$4000 Per userHeadquartersUnited States
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