SoftwareWorld
Software Category

Best Cloud Based Help Desk Software - Page 6

Cloud-based help desk software runs entirely online, so your support team can manage tickets from any browser without installing or maintaining servers. The vendor handles hosting, uptime, backups, and security, while your team focuses purely on resolving customer or employee issues.

Any business with a remote, hybrid, or multi-location support team benefits from a cloud based help desk. Common use cases include managing tickets from email, chat, and social media in one dashboard, giving agents access from anywhere, and scaling support without buying or managing hardware.

The right cloud based help desk ticketing system cuts setup time from weeks to hours, keeps your data backed up automatically, and lets you add agents or channels as you grow. At SoftwareWorld, compare the best cloud based help desk software by features, pricing, AI capabilities, and scalability, so you can pick a cloud help desk software that fits your team without the hassle of on-premise infrastructure.
Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.7 average rating from 269 reviews
Last Updated: October 15, 2026
  • All Software
  • 311 Software

Popular Picks in Help Desk Software

Sponsored

Sponsored

Gorgias Logo

Gorgias

   (4.0)

HaloITSM Logo

HaloITSM

   (5.0)

Complete Product Directory

List of Top Cloud Help Desk Software - Page 6

Continue with products 126–150. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Cloud Based Help Desk Software Products 126–150

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#126

IFS assyst

ESM Software for Streamlined Enterprise Operations

No approved reviews yet. Be the first to review
Visit Website

Overview

IFS assyst is an ITSM help desk platform that manages incidents, service requests, and changes with ITIL-aligned workflows. It offers a self-service portal, AI-powered automation, and a configurable knowledge base. With built-in asset management and analytics, IT teams resolve ti...

Read more about IFS assyst  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#127

Gladly

🏆 SW Recommended

With powerful AI and a people-first approach, Gladly empowers modern customer service teams to create meaningful experiences, boost productivity, and drive irrational loyalty.

No approved reviews yet. Be the first to review
Visit Website

Overview

Gladly organizes support around the customer, with one conversation history per person across chat, voice, email and SMS. Your team works from a single workspace that shows purchase history, preferences and every past conversation, with AI summaries and translation built in, whil...

Read more about Gladly  
Free TrialNA Starting Price$180 Per month HeadquartersUnited States
#128

EngageBay CRM

🏆 SW Recommended

All-in-One CRM - Marketing, Sales & Support Software

No approved reviews yet. Be the first to review
Visit Website

Overview

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities....

Read more about EngageBay CRM  
Free TrialAvailable Starting Price$12.74 Per month HeadquartersUnited States
#129

Simplify360

AI-powered Omnichannel CX and Support Platform

No approved reviews yet. Be the first to review
Visit Website

Overview

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across vario...

Read more about Simplify360  
Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#130

Ticksy

No approved reviews yet. Be the first to review
Visit Website

Overview

Ticksy is an efficient help desk software designed to enhance customer support and streamline communication between businesses and their clients. With its user-friendly interface, Ticksy simplifies the ticketing process, allowing support teams to track, manage, and resolve custom...

Read more about Ticksy  
Free TrialAvailable Starting Price$5 Per month HeadquartersUnited States
#131

USU IT Service Management

No approved reviews yet. Be the first to review
Visit Website

Overview

USU IT Service Management is a powerful help desk software designed to help organizations manage IT service requests and support operations efficiently. This platform provides comprehensive tools for ticketing, incident management, and problem resolution, ensuring that IT teams c...

Read more about USU IT Service Management  
Free TrialAvailable Starting Price€30000 Per one-time HeadquartersGermany
#132

USU Knowledge Management

No approved reviews yet. Be the first to review
Visit Website

Overview

USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools fo...

Read more about USU Knowledge Management  
Free TrialAvailable Starting Price$10 Per user HeadquartersGermany
#133

inConcert Contact Center

No approved reviews yet. Be the first to review
Visit Website

Overview

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication a...

Read more about inConcert Contact Center  
Free TrialAvailable Starting Price$1 Per month HeadquartersUnited States
#134

Electric AI

No approved reviews yet. Be the first to review
Visit Website

Overview

Electric AI is a cutting-edge IT management software designed to streamline and automate IT operations for businesses. The platform provides a centralized hub for managing all aspects of IT support, from ticketing to asset management. With Electric AI, organizations can easily tr...

Read more about Electric AI  
Free TrialNA Starting Price$5000 Per user HeadquartersUnited States
#135

Smart Link

No approved reviews yet. Be the first to review
Visit Website

Overview

Smart Link is a comprehensive help desk software designed to enhance customer support and streamline communication between businesses and their clients. With its intuitive ticketing system, users can efficiently manage customer inquiries and issues, ensuring prompt resolutions. S...

Read more about Smart Link  
Free TrialNA Starting PriceContact Vendor HeadquartersGermany
#136

Enghouse eKMS

No approved reviews yet. Be the first to review
Visit Website

Overview

Enghouse eKMS is a powerful help desk software solution designed to streamline customer support and enhance service quality. With eKMS, businesses can manage and resolve customer inquiries efficiently through multiple communication channels, including phone, email, and chat. The...

Read more about Enghouse eKMS  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#137

WORKetc

One Platform to Start, Run & Grow Any Business

No approved reviews yet. Be the first to review
Visit Website

Overview

WORKetc's help desk centralizes inbound issues through shared team inboxes and canned email responses for consistency. It offers webforms for automated ticket creation, a growing knowledge base, and custom tags for sorting. With built-in CRM and project links, support cases turn...

Read more about WORKetc  
Free Trial14 Days Starting Price$78 Per month HeadquartersAustralia
#138

GreenRope

All-In-One CRM with Marketing Automation

No approved reviews yet. Be the first to review
Visit Website

Overview

GreenRope is a versatile all-in-one CRM and marketing automation software offering a comprehensive business solution. With its user-friendly interface, GreenRope empowers you to manage contacts, streamline sales, and automate marketing campaigns seamlessly. What makes GreenRope u...

Read more about GreenRope  
Free Trial14 Days Starting Price$99 Per month HeadquartersUnited States
#139

Deskpro

Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.

No approved reviews yet. Be the first to review
Visit Website

Overview

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media in...

Read more about Deskpro  
Free TrialAvailable Starting Price$29 Per month HeadquartersUnited Kingdom
#140

HESK

Powerful, flexible, and reliable help desk software

No approved reviews yet. Be the first to review
Visit Website

Overview

HESK is a lightweight, web-based help desk software that turns email and web-form inquiries into organized tickets. It offers a built-in knowledge base, canned responses, custom fields, and ticket categorization. Affordable and free to start, it's a simple, self-hosted solution f...

Read more about HESK  
Free TrialNA Starting Price$49.99 Per one-time HeadquartersUnited Kingdom
#141

Helprace

Help Desk Software for Customer Support

No approved reviews yet. Be the first to review
Visit Website

Overview

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key featur...

Read more about Helprace  
Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited States
#142

elevio

No approved reviews yet. Be the first to review
Visit Website

Overview

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users c...

Read more about elevio  
Free TrialAvailable Starting Price$99 Per month HeadquartersDenmark
#143

Consol CM/Helpdesk

No approved reviews yet. Be the first to review
Visit Website

Overview

Consol CM/Helpdesk is a versatile help desk software solution designed to streamline customer support operations and enhance service delivery. It provides businesses with a centralized platform to manage customer inquiries, support tickets, and service requests. With Consol CM/He...

Read more about Consol CM/Helpdesk  
Free TrialAvailable Starting Price€69 Per user HeadquartersGermany
#144

Startly

No approved reviews yet. Be the first to review
Visit Website

Overview

Startly is a time and expense software designed to help businesses track employee time, manage expenses, and streamline invoicing. The platform allows users to log work hours, track project costs, and submit expense reports, ensuring accurate billing and compliance with company p...

Read more about Startly  
Free TrialAvailable Starting Price$10 Per user HeadquartersUnited States
#145

Agiloft

🏆 SW Recommended
No approved reviews yet. Be the first to review
Visit Website

Overview

Agiloft is a comprehensive contract management software solution designed to streamline the contract lifecycle and enhance compliance for organizations. This powerful platform provides essential tools for creating, tracking, and managing contracts seamlessly. With its user-friend...

Read more about Agiloft  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#146

eDesk

No approved reviews yet. Be the first to review
Visit Website

Overview

eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its use...

Read more about eDesk  
Free TrialAvailable Starting PriceContact Vendor HeadquartersIreland
#147

Kundo

No approved reviews yet. Be the first to review
Visit Website

Overview

Kundo is a versatile customer service software that enables businesses to manage and respond to customer inquiries efficiently across multiple channels. With Kundo, companies can handle email, chat, social media, and forum interactions within a single platform, reducing response...

Read more about Kundo  
Free TrialNA Starting Price$450 Per month HeadquartersSweden
#148

Ameyo FusionCX

No approved reviews yet. Be the first to review
Visit Website

Overview

Ameyo FusionCX is an advanced auto dialer software designed to automate outbound calling and enhance the efficiency of contact centers and sales teams. The software utilizes intelligent dialing algorithms to automatically dial phone numbers, reducing manual efforts and eliminatin...

Read more about Ameyo FusionCX  
Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia
#149

Tempo Timesheets

No approved reviews yet. Be the first to review
Visit Website

Overview

Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing...

Read more about Tempo Timesheets  
Free TrialAvailable Starting Price$10 Per user HeadquartersUnited States
#150

Tempo Cost Tracker

No approved reviews yet. Be the first to review
Visit Website

Overview

Tempo Cost Tracker is a powerful project management software that enables businesses to monitor and control project costs in real time. The platform allows project managers to track expenses, compare them to budgets, and make data-driven decisions to ensure that projects stay wit...

Read more about Tempo Cost Tracker  
Free TrialAvailable Starting Price$10 Per feautre HeadquartersUnited States

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

Get Expert Help