Best IT Service Software for Small Businesses (Free & Paid)

#1

Zendesk Suite

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Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

#2

BMC Helix ITSM

🏆 SW Recommended

Cloud-native IT service management for productivity and innovation

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The softwa...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#3

Datto RMM

🏆 SW Recommended

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Datto RMM is a powerful remote monitoring and management (RMM) software designed to help IT service providers monitor, manage, and support their clients' IT environments efficiently. The platform offers comprehensive tools for endpoint management, device monitoring, and automated...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#4

Atera

🏆 SW Recommended

AI-powered IT Meets Team Efficiency

★★★★★ 5.0 (2 Reviews)

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Overview

Atera is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform built for IT service providers and managed services (MSPs) that need visibility, control, and efficiency across client environments. Instead of juggling a patchwork...

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Free Trial30 Days Starting Price$149 Per month HeadquartersIsrael

#5

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

#6

Automox

🏆 SW Recommended

Effortlessly Automate and Secure All your Endpoints

★★★★★ 5.0 (2 Reviews)

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Overview

Automox is a cloud native endpoint management platform designed to help organizations automate patching, enforce security policies, and maintain control over distributed IT infrastructure. The platform enables IT and security teams to manage operating system and third party softw...

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Free Trial15 Days Starting Price$1.00 Per month HeadquartersUnited States

#7

Syncro

🏆 SW Recommended

Run All Your IT From One Secure Platform

★★★★★ 5.0 (2 Reviews)

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Overview

Running an MSP usually means bouncing between four or five disconnected subscriptions, one for monitoring, another for ticketing, another for security, another for billing. Syncro exists to collapse that stack, a unified IT management and security platform built for MSPs and IT d...

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Free Trial14 Days Starting Price$129 Per month HeadquartersUnited States

#8

BlueFolder

Maximize technician productivity with intuitive field service software

★★★★★ 5.0 (2 Reviews)

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Overview

BlueFolder helps service businesses streamline work order management, scheduling, customer tracking, and billing through a centralized field service management software platform. This service management software enables organizations to manage service requests, track equipment hi...

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Free Trial15 Days Starting PriceContact Vendor HeadquartersUnited States

#9

GoTo Resolve

🏆 SW Recommended

Stress-free unified IT management and support

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solut...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States

#10

monday service

Built with AI to power faster, smarter work at any scale. 🤝

★★★★★ 5.0 (1 Reviews)

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Overview

Overview

Monday Service is a robust IT service management (ITSM) software that enables organizations to efficiently manage their IT operations, from ticketing to asset management. Designed with flexibility and ease of use in mind, Monday Service offers tools to track and resolve IT issues...

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Free TrialNA Starting PriceContact Vendor HeadquartersIsrael

#11

InvGate Service Desk

🏆 SW Recommended

ITSM for agile organizations

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

No-code is one of those words that gets thrown around loosely in this space, but InvGate Service Desk actually delivers on it. Teams build and adjust workflows using a visual, card-style editor instead of waiting on a developer to touch anything, which matters a lot when IT proce...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersArgentina

#12

Alloy Navigator

🏆 SW Recommended

Automate your IT Service & Asset Management

★★★★★ 5.0 (1 Reviews)

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Overview

Twenty plus years is a long time for a software company to stick around, especially in a category where new ITSM vendors show up every year promising to reinvent the wheel. Alloy Navigator has been doing this since 2001, and it shows in how complete the platform feels out of the...

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Free TrialAvailable Starting Price$19 Per month HeadquartersUnited States

#13

HaloITSM

Intuitive ITSM Software, Delivered by Experts

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

The pitch behind most enterprise ITSM tools is the same: pay for the base tier, then unlock what you actually need one paywalled module at a time. HaloITSM was built to break that pattern. It runs on all inclusive pricing, meaning incident management, change management, problem m...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom

#14

Canfigure

🏆 SW Recommended

Redefine Control Simplify, Scale, Succeed

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

A lot of businesses still track critical assets and configurations in Excel spreadsheets, right up until a duplicate entry or a missed update causes a real problem. Canfigure exists specifically to move companies off that habit, a modular IT service management platform built arou...

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Free TrialNA Starting PriceContact Vendor HeadquartersNew Zealand

#15

WebTitan

🏆 SW Recommended

★★★★☆ 4.9 (2 Reviews)

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Overview

WebTitan is a powerful website monitoring software designed to provide businesses with robust web filtering and security solutions. It helps organizations monitor and control internet usage across their networks, ensuring that employees access only approved websites and content....

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Free TrialAvailable Starting Price$3.74 Per user HeadquartersIreland

#16

Action1

Discover, prioritize and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks.

★★★★☆ 4.9 (2 Reviews)

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Overview

Overview

Action1 is a cloud-based endpoint security and management software tailored for remote monitoring and management of corporate devices. Its primary feature is real-time endpoint visibility, allowing IT teams to monitor and manage devices anytime, anywhere. Action1 excels in automa...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#17

Serviceaide ChangeGear

🏆 SW Recommended

Enterprise Service Management Software (ESM)

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Change management is one of those processes that sounds simple on paper, approve a change, roll it out, and often turns into a compliance nightmare in practice. ChangeGear, Serviceaide's core ITSM and enterprise service management platform, was built to keep that process from spi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#18

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States

#19

LogMeIn Central

Maintain and secure your IT infrastructure from anywhere with powerful RMM software

★★★★☆ 4.8 (2 Reviews)

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Overview

LogMeIn Central is a powerful remote monitoring and management (RMM) software that enables IT professionals to manage and support remote devices effectively. Designed for businesses of all sizes, this platform allows users to access and control computers from anywhere, providing...

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Free TrialAvailable Starting Price$46 Per feautre HeadquartersUnited States

#20

Lansweeper

🏆 SW Recommended

Cyber Asset Intelligence Platform

★★★★☆ 4.8 (2 Reviews)

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Overview

Lansweeper is an asset management software that excels in discovering and inventorying network-connected devices, offering a comprehensive view of an organization's IT infrastructure. Its standout feature is the ability to scan and catalog various assets, including hardware, soft...

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Free TrialAvailable Starting Price€219 Per month HeadquartersBelgium

#21

SmartDeploy

🏆 SW Recommended

★★★★☆ 4.8 (2 Reviews)

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Overview

SmartDeploy is an innovative disk imaging software solution designed to simplify the deployment and management of operating systems and applications across multiple devices in an organization. With its userfriendly interface, IT professionals can create and maintain disk images t...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#22

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)

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Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands

#23

Pulseway

🏆 SW Recommended

Remote monitoring & management that works for you

★★★★☆ 4.8 (2 Reviews)

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Overview

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system perfo...

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Free TrialAvailable Starting Price$44 Per month HeadquartersIreland

#24

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States

#25

ITarian

IT Management Platform for MSPs & Businesses

★★★★☆ 4.8 (1 Reviews)

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Overview

Overview

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently orga...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States