Best IT Service Software for Small Businesses (Free & Paid)

ConnectWise RMM (Remote Monitoring and Management) is a comprehensive MSP (Managed Service Provider) software that enables IT service providers to monitor, manage, and support their clients' IT systems remotely. This platform provides tools for proactive IT management, including system monitoring, patch management, antivirus protection, and backup management, helping MSPs identify and resolve issu... Read more about ConnectWise RMM

MSP360 Managed Backup is a robust cloud-based backup solution tailored for managed service providers (MSPs). Developed by MSP360 (formerly Cloudberry Lab), this software facilitates efficient remote management and deployment of backup solutions across diverse client systems. Compatible with major cloud storage providers such as Amazon S3, Microsoft Azure, and Google Cloud, it ensures flexibility a... Read more about MSP360 Managed Backup

JumpCloud is a dynamic identity and access management software designed to streamline and secure user access across various systems and applications. It stands out with its Directory-as-a-Service feature, which centralizes and simplifies user management, regardless of location or device. JumpCloud offers a versatile single sign-on (SSO) capability, allowing users to access multiple tools with just... Read more about JumpCloud

Lansweeper is an asset management software that excels in discovering and inventorying network-connected devices, offering a comprehensive view of an organization's IT infrastructure. Its standout feature is the ability to scan and catalog various assets, including hardware, software, and users, without needing agents. This software is particularly adept at generating detailed reports, providing i... Read more about Lansweeper

Caspio is a user-friendly, no-code platform empowering businesses to create custom applications without extensive coding. Its intuitive drag-and-drop interface makes the app development process simple. It enables users with varying technical expertise to build robust solutions. Caspio's cloud-based nature ensures easy deployment and scalability and eliminates the need for complex infrastructure. T... Read more about Caspio

Knowledge-Based Support is a comprehensive IT service software designed to enhance customer support and improve service delivery. This powerful tool provides a centralized knowledge base, allowing support teams to document and access solutions for common issues quickly. With its user-friendly interface, agents can easily search for articles, troubleshooting steps, and best practices to assist cust... Read more about Knowledge-Based Support

SQL Admin Toolset is a powerful IT service software designed to assist database administrators in managing SQL server environments efficiently. This platform offers a comprehensive suite of tools for monitoring, troubleshooting, and optimizing database performance. SQL Admin Toolset includes features for managing user permissions, tracking resource usage, and automating routine tasks, allowing adm... Read more about SQL Admin Toolset

N-able MSP Manager is a specialized software designed for managed service providers (MSPs), focusing on streamlining IT service management. Its standout feature is the intuitive ticketing system that efficiently organizes and tracks customer service requests, ensuring timely resolutions. The software integrates seamlessly with various monitoring and management tools, providing MSPs with a comprehe... Read more about N‑able MSP Manager

TeamDynamix IT Service Management is a cloud-based solution tailored for higher education and public sector organizations, focusing on simplicity and collaboration. Its standout feature is the no-code/low-code environment, which allows for easy customization and adaptation to specific organizational needs without extensive technical knowledge. The software excels in streamlining IT service process... Read more about TeamDynamix IT Service Management

TeamDynamix is a user-friendly project and service management software tailored specifically for the needs of higher education and public sector organizations. It stands out for its no-code/low-code platform, making it accessible for users with varying technical skills. Key features include IT Service Management (ITSM) and Project Portfolio Management (PPM), offering a unified approach to handling... Read more about TeamDynamix Project Portfolio Management

Specops uReset is an innovative self-service password reset software designed to simplify password management for organizations while enhancing security. This tool empowers users to reset their own passwords without needing to contact the IT helpdesk, reducing downtime and IT support costs. Specops uReset integrates with Active Directory and supports multi-factor authentication (MFA), ensuring tha... Read more about Specops uReset

TeamDynamix is an advanced IT Service Management (ITSM) software designed to enhance the efficiency of IT teams in managing service requests and incidents. This comprehensive platform offers a suite of features that streamline IT processes, improve service delivery, and ensure compliance with industry standards. With its intuitive interface, IT professionals can easily track tickets, prioritize ta... Read more about TeamDynamix

HappyFox Assist AI is an IT service management platform that leverages artificial intelligence to improve the efficiency and effectiveness of IT operations. This tool is designed to help IT teams resolve issues faster and more accurately by automating support ticket management, incident classification, and solution recommendation. HappyFox Assist AI uses natural language processing (NLP) and machi... Read more about HappyFox Assist AI

OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ta... Read more about OTRS

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. With its intuitive interface, users can easily log hours, categorize activities, and generate reports that showcase team pe... Read more about C2-ITSM

EQUP is a robust customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships effectively. The platform provides a suite of tools for tracking customer interactions, managing sales pipelines, and automating marketing efforts, ensuring that businesses can deliver personalized experiences and drive customer loyalty. EQUP allows businesses to s... Read more about EQUP

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid

AlertFind is a robust emergency notification software designed to help organizations communicate critical information during emergencies. This platform offers a range of features for message creation, recipient management, and reporting, ensuring effective emergency response. With AlertFind, users can easily send alerts via multiple channels, including SMS, email, and voice calls, ensuring timely ... Read more about AlertFind

SysInfo OST to PST Converter is a powerful IT service tool designed to facilitate the conversion of Offline Storage Table (OST) files to Personal Storage Table (PST) format, enabling users to access their email data without the limitations of the original server. This software provides a user-friendly interface that guides users through the conversion process seamlessly. It supports the conversion... Read more about SysInfo OST to PST Converter

EV Service Manager is a robust help desk software solution designed to enhance customer support and streamline service management for businesses. This comprehensive platform allows organizations to manage service requests, track issues, and resolve customer inquiries efficiently. With its intuitive interface, users can easily log and categorize support tickets, assign them to team members, and mon... Read more about EV Service Manager

ScriptRunner for Jira is an advanced agile project management tools software designed to help teams enhance their collaboration and streamline project workflows. This powerful platform offers features such as automation, custom scripts, and reporting tools, enabling organizations to optimize their project management processes. With its userfriendly interface, teams can easily create custom workflo... Read more about ScriptRunner for Jira

IT Service Software is designed to help businesses manage their IT operations smoothly. It provides solutions for incident management, asset tracking, ticketing, and service requests. This software improves efficiency, reduces downtime, and enhances user support. With automation and reporting features, it ensures better service delivery in time and stronger IT management. Read more about Shoviv PST to Office 365 Migration Tool

Atera is an amazing IT management solution that can simplify and enhance your business processes. It provides a unified solution that can streamline various IT tasks. The platform offers remote monitoring and management capabilities that enable you to keep a close eye on your systems and networks from anywhere. Atera's automation features can reduce manual workloads and improve efficiency. It allo... Read more about Atera

InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk

Scc is a versatile IT service software designed to support organizations in managing IT assets, incidents, and service requests efficiently. The platform offers tools for tracking IT issues, allocating resources, and overseeing hardware and software assets. With Scc, IT teams can automate workflows, prioritize tickets, and ensure timely resolution of service requests, enhancing operational efficie... Read more about Scc