Best IT Service Software for Small Businesses (Free & Paid)

SmartDeploy is an innovative disk imaging software solution designed to simplify the deployment and management of operating systems and applications across multiple devices in an organization. With its userfriendly interface, IT professionals can create and maintain disk images that capture the entire system configuration, including the OS, drivers, and applications. SmartDeploy streamlines the pr... Read more about SmartDeploy

IFS assyst is a comprehensive help desk software designed to streamline IT service management (ITSM) processes. It provides a centralized platform for handling service requests, incident management, problem tracking, and asset management. IFS assyst’s intuitive interface makes it easy for IT teams to prioritize and resolve issues efficiently, while its automation capabilities reduce manual tasks... Read more about IFS assyst

WebTitan is a powerful website monitoring software designed to provide businesses with robust web filtering and security solutions. It helps organizations monitor and control internet usage across their networks, ensuring that employees access only approved websites and content. WebTitan protects against malware, phishing, and other cyber threats by filtering harmful websites and blocking suspicio... Read more about WebTitan

NinjaOne is an effective patch management software designed to simplify and automate the process of keeping systems updated and secure. With its user-friendly interface, IT administrators can easily manage patches for various operating systems and applications across their networks. The software automates the identification of missing patches and allows for scheduled deployments, ensuring that dev... Read more about NinjaOne

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM

SoftExpert Suite is a robust business process management (BPM) software designed to improve organizational efficiency and agility. The platform provides tools for modeling, automating, monitoring, and optimizing business processes across departments. With SoftExpert Suite, businesses can streamline workflows, eliminate bottlenecks, and ensure that tasks are completed on time and according to compa... Read more about SoftExpert Suite

Electric AI is a cutting-edge IT management software designed to streamline and automate IT operations for businesses. The platform provides a centralized hub for managing all aspects of IT support, from ticketing to asset management. With Electric AI, organizations can easily track and resolve IT issues in real-time, ensuring minimal disruption to business operations. The software utilizes artifi... Read more about Electric AI

Smart Link is a comprehensive help desk software designed to enhance customer support and streamline communication between businesses and their clients. With its intuitive ticketing system, users can efficiently manage customer inquiries and issues, ensuring prompt resolutions. Smart Link offers various features, including automated responses, real-time chat support, and detailed reporting, enabli... Read more about Smart Link

TOPdesk is a versatile service management software designed to enhance the efficiency of IT, facility, and service desks in organizations. Its strength lies in its incident and request management features, streamlining the process of handling and resolving user queries and issues. TOPdesk facilitates effective asset management, ensuring a comprehensive overview and maintenance of organizational re... Read more about TOPdesk

mHelpDesk is a comprehensive field service management software designed to streamline operations for small to medium-sized businesses. It excels in automating and organizing job scheduling, dispatching, and invoicing, making it easier for service professionals to manage their workloads efficiently. The software features a user-friendly interface, allowing for quick access to customer information, ... Read more about mHelpDesk

Miradore is a versatile and efficient Mobile Device Management (MDM) software ideal for businesses seeking to manage a variety of devices like smartphones, tablets, and laptops across Android, iOS, Windows, and macOS platforms. Its standout feature is the balance it strikes between robust security and user-friendliness. Miradore enables effortless deployment, configuration, and security of devices... Read more about Miradore

FieldAware is a cloud-based IT service software designed to streamline field service operations, improve productivity, and enhance customer satisfaction. The platform provides tools for scheduling, dispatching, and managing field technicians, ensuring that service requests are addressed promptly and efficiently. FieldAware allows businesses to track technician locations in real-time, assign jobs b... Read more about FieldAware

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system performance, hardware status, and critical alerts. The platform facilitates proactive issue resolution by providing remote ac... Read more about Pulseway

SmartITSM is IT service management software designed to streamline IT operations, automate workflows, and improve service delivery for organizations. The platform includes modules for incident management, change management, asset management, and service requests, helping IT teams deliver efficient and organized support. SmartITSM’s automation features reduce response times by routing tickets to ... Read more about SmartITSM

Total Network Inventory is a robust IT asset management software designed to help organizations monitor and manage their IT assets effectively. This platform provides comprehensive tools for inventory management, network scanning, and reporting, enabling IT teams to keep track of all hardware and software assets across the organization. With its automated network discovery feature, Total Network I... Read more about Total Network Inventory

iTOP is a flexible help desk software designed to simplify IT service management and improve support efficiency. It allows IT teams to manage and resolve user requests effectively, providing tools for ticket creation, tracking, and prioritization. iTOP supports customizable workflows, allowing organizations to tailor the software to fit their unique support processes. With its knowledge base featu... Read more about iTOP

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms a... Read more about Issuetrak

Domotz is a versatile network monitoring and management software tailored for both small businesses and large enterprises. Its standout feature is the ability to remotely monitor and manage devices across multiple networks from a single dashboard, streamlining network operations. Domotz shines in its proactive alerts system, notifying administrators of network issues before they escalate. It suppo... Read more about Domotz

Miradore Management Suite is a comprehensive IT management software designed to simplify device and software management for businesses of all sizes. With its cloud-based platform, organizations can efficiently manage endpoints, monitor software installations, and ensure compliance with licensing agreements. Miradore offers features such as remote access, automated inventory tracking, and security ... Read more about Miradore Management Suite

Action1 is a cloud-based endpoint security and management software tailored for remote monitoring and management of corporate devices. Its primary feature is real-time endpoint visibility, allowing IT teams to monitor and manage devices anytime, anywhere. Action1 excels in automating IT tasks, such as software deployment and patch management, enhancing operational efficiency. The software ensures ... Read more about Action1

Serviceaide ChangeGear is a dynamic IT Service Management (ITSM) software developed to streamline and automate IT processes for businesses. Its standout feature is the integration of advanced artificial intelligence (AI) technology, which significantly enhances service desk efficiency. ChangeGear excels in providing solutions for incident management, service request handling, and change management... Read more about Serviceaide ChangeGear

iFormBuilder is a flexible EHS (Environmental, Health, and Safety) management software designed to help businesses streamline compliance and safety processes. The platform allows organizations to create custom forms, automate data collection, and track safety inspections in real-time. iFormBuilder supports offline data capture, ensuring that teams can record information even in remote areas withou... Read more about iFormBuilder

Intelligent Service Management is a comprehensive help desk software that simplifies and automates IT service management processes. It provides an all-in-one platform for incident tracking, service request management, and problem resolution, ensuring that IT support teams can handle issues efficiently. With a user-friendly interface, this software allows for streamlined ticketing, task prioritizat... Read more about Intelligent Service Management

Cloudscene is a procurement software platform designed to simplify the sourcing, management, and acquisition of goods and services. The software enables businesses to create and manage vendor lists, streamline purchase requests, and track orders in real-time. Cloudscene includes tools for managing contracts, negotiating terms, and ensuring compliance with procurement policies. The platform also pr... Read more about Cloudscene

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity