Knowledge-Based Support

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Knowledge-Based Support Evaluation Snapshot

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User RatingNot rated yet
Starting Price$25 / one time
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Knowledge-Based Support Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Knowledge-Based Support

Knowledge-Based Support is a comprehensive IT service software designed to enhance customer support and improve service delivery. This powerful tool provides a centralized knowledge base, allowing support teams to document and access solutions for common issues quickly. With its user-friendly interface, agents can easily search for articles, troubleshooting steps, and best practices to assist customers efficiently. The software also supports ticketing systems, enabling teams to track and manage customer inquiries effectively. Knowledge-Based Support offers robust analytics and reporting features, allowing organizations to identify recurring issues and improve service quality over time. By leveraging this software, businesses can enhance customer satisfaction, reduce response times, and empower support teams to deliver exceptional service, ultimately driving long-term success.
Company Trigent Software
Founded 1995
Headquarters United States
Employees NA

Support

Chat

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Consumer Services Wholesale
Category-Based Capabilities

Knowledge-Based Support Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Pricing Information

Knowledge-Based Support Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency One-Time Payment
Basic
$25 One-time

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Knowledge-Based Support FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Knowledge-Based Support is a comprehensive IT service software designed to enhance customer support and improve service delivery. This powerful tool provides a centralized knowledge base, allowing support teams to document and access solutions for common issues quickly. With its user-friendly interface, agents can easily search for articles, troubleshooting steps, and best practices to assist customers efficiently. The software also supports ticketing systems, enabling teams to track and manage customer inquiries effectively. Knowledge-Based Support offers robust analytics and reporting features, allowing organizations to identify recurring issues and improve service quality over time. By leveraging this software, businesses can enhance customer satisfaction, reduce response times, and empower support teams to deliver exceptional service, ultimately driving long-term success.

  • No, Knowledge-Based Support does not offer a free version.

  • Yes, Knowledge-Based Support offers a free trial.

  • No, Credit Card details are not required for the Knowledge-Based Support trial.

  • Knowledge-Based Support offers the following pricing plans & packages:

    Basic

    $25 One-time

  • Knowledge-Based Support supports the following payment frequencies:

    • One-Time Payment

  • No, Knowledge-Based Support does not offer an API.

  • Knowledge-Based Support offers support with the following options:
    • Chat

  • Knowledge-Based Support offers training with the following options:
    • Webinar , Documentation

  • Knowledge-Based Support supports the following languages:
    • English

  • Following are the typical users of the Knowledge-Based Support:
    • Self-Employed , Small-Business , Midsize-Business

  • Knowledge-Based Support supports the following deployment:
    • Cloud Hosted

  • Knowledge-Based Support supports the following devices and operating systems:
    • Web-Based
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