Software Category

Best Free IT Ticketing Systems Software - Page 2

IT ticketing systems are essential for managing service requests, incidents, and IT support tickets efficiently. These systems help IT teams prioritize tasks, track issues, and resolve problems quickly, ensuring smooth operations and customer satisfaction. Free IT Ticketing Systems Software provides a cost-effective solution for businesses looking to enhance their IT support without a significant investment. These tools offer features like ticket creation, automated routing, status tracking, and reporting, making it easier for IT teams to manage and resolve tickets promptly. Whether you’re using an IT ticketing system for small projects or large-scale operations, these free solutions can optimize your support processes. The best IT ticketing systems improve response times, enhance team collaboration, and ensure that critical issues are addressed first. Explore our category of Free IT Ticketing Systems Software to find the top IT ticketing systems that suit your business needs and elevate your IT support efforts.

Note: Most of the products listed in this free IT ticketing systems software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all-time IT ticketing systems software to find the best fit for you.
Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.6 average rating from 289 reviews
Last Updated: September 11, 2026
  • All Software
  • 118 Software

Popular Picks in IT Ticketing Systems Software

Sponsored

Close Logo

Close

   (4.9)

Jira Service Management Logo

Jira Service Management

   (4.3)

HubSpot Service Hub Logo

HubSpot Service Hub

 Write a Review
Complete Product Directory

List of Top Free IT Ticketing Systems Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free IT Ticketing Systems Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Nagios Network Analyzer

🏆 SW Recommended
★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Nagios Network Analyzer is a comprehensive Data Visualization Software designed to monitor and analyze network traffic in real time. The platform provides detailed insights into bandwidth usage, network performance, and potential security threats, enabling IT teams to optimize ne...

Read more about Nagios Network Analyzer  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#27

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

Read more about Apptivo  
Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#28

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)
Visit Website

Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

Read more about Zendesk Suite  
Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#29

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

Read more about Helply (formerly Groove)  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#30

Wasp InventoryCloud

🏆 SW Recommended

Inventory management software that makes running your business easier.

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Wasp InventoryCloud is an effective, cloud-based inventory management solution tailored for small to medium-sized businesses. Its standout feature is real-time inventory tracking, which dramatically reduces the chances of overstocking or stock shortages. The software shines in it...

Read more about Wasp InventoryCloud  
Free TrialAvailable Starting Price$1295 Per year HeadquartersUnited States
#31

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

One line from Agile CRM's own marketing sums up its pitch pretty well: sell and market like the Fortune 500, without the Fortune 500 budget or complexity. It's an all in one platform bundling sales enablement, marketing automation, and customer service into a single system, aimed...

Read more about Agile CRM  
Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States
#32

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

Read more about UseResponse  
Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#33

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
Visit Website

Overview

OTRS has been around long enough that a lot of the organizations using it today started with it decades ago, and it still shows in how deeply configurable the platform is. Rather than trying to be one thing, it stretches across customer service, IT service management, HR, office...

Read more about OTRS  
Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#34

NetSuite

🏆 SW Recommended

The #1 AI Cloud ERP

★★★★☆ 4.4 (53 Reviews)
Visit Website

Overview

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcar...

Read more about NetSuite  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#35

ConnectWise Automate

🏆 SW Recommended

RMM Software That Puts Automation in Your Hands

★★★★☆ 4.4 (4 Reviews)
Visit Website

Overview

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, p...

Read more about ConnectWise Automate  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#36

Quickbase

🏆 SW Recommended

Dynamic Work & Complex Project Management Platform

★★★★☆ 4.4 (2 Reviews)
Visit Website

Overview

Quickbase is a versatile and user-friendly software designed for businesses to build custom applications without coding complexities. Serving as a robust low-code solution, Quickbase empowers users to create, customize, and manage applications tailored to their unique workflow ne...

Read more about Quickbase  
Free Trial30 Days Starting Price$35 Per month HeadquartersUnited States
#37

LionDesk

🏆 SW Recommended

Sales and marketing automation for Real Estate Agents and Brokers

★★★★☆ 4.4 (2 Reviews)
Visit Website

Overview

LionDesk is a comprehensive CRM platform designed for real estate professionals and other businesses. It simplifies client management, communication, and lead generation with features like bulk messaging, video communication, and automated task reminders. The platform integrates...

Read more about LionDesk  
Free Trial14 Days Starting Price$25 Per month HeadquartersAfghanistan
#38

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
Visit Website

Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

Read more about Jira Service Management  
Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#39

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
Visit Website

Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

Read more about NICE CXone  
Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#40

InfoFlo

🏆 SW Recommended
★★★★☆ 4.3 (2 Reviews)
Visit Website

Overview

InfoFlo is a comprehensive human services software designed to help organizations manage client data, case files, appointments, and billing processes with ease. Tailored for social service agencies, nonprofits, and healthcare providers, InfoFlo offers tools for tracking client in...

Read more about InfoFlo  
Free TrialAvailable Starting Price$30 Per month HeadquartersCanada
#41

Nagios XI

🏆 SW Recommended
★★★★☆ 4.1 (2 Reviews)
Visit Website

Overview

Nagios XI is a comprehensive Network Monitoring Software designed to ensure the reliability and performance of IT infrastructure. This powerful platform offers real-time monitoring of servers, switches, applications, and services, providing detailed insights into network health....

Read more about Nagios XI  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#42

Cherwell Service Management

🏆 SW Recommended

Enterprise Service Management Software

★★★★☆ 4.0 (1 Reviews)
Visit Website

Overview

Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization witho...

Read more about Cherwell Service Management  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#43

Auvik

🏆 SW Recommended

Auvik is cloud-based network management software

★★★★☆ 4.0 (1 Reviews)
Visit Website

Overview

Auvik complements IT ticketing systems by providing the network visibility and context teams need to resolve tickets faster and more accurately. When alerts trigger incidents, technicians can quickly understand what devices are involved, how they connect, and where the issue orig...

Read more about Auvik  
Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#44

Track-It!

IT Help Desk Software and Ticketing System

★★★★☆ 4.0 (1 Reviews)
Visit Website

Overview

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues...

Read more about Track-It!  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

Dynamics 365 Field Service

Transform your service operations, deliver exceptional service, and improve customer experiences.

No approved reviews yet. Be the first to review
Visit Website

Overview

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient us...

Read more about Dynamics 365 Field Service  
Free Trial30 Days Starting Price$$95 Per month HeadquartersUnited States
#46

Dynamics 365

🏆 SW Recommended

The new era of AI-powered business

No approved reviews yet. Be the first to review
Visit Website

Overview

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, a...

Read more about Dynamics 365  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#47

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

No approved reviews yet. Be the first to review
Visit Website

Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

Read more about HubSpot Service Hub  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#48

SAP Customer Experience

🏆 SW Recommended

Customer experience and CRM solutions

No approved reviews yet. Be the first to review
Visit Website

Overview

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across...

Read more about SAP Customer Experience  
Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#49

Halp

No approved reviews yet. Be the first to review
Visit Website

Overview

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...

Read more about Halp  
Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#50

Zoho CRM

🏆 SW Recommended

Top-rated Sales CRM Software by Customers

No approved reviews yet. Be the first to review
Visit Website

Overview

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads,...

Read more about Zoho CRM  
Free Trial15 Days Starting Price₹9.08 Per month HeadquartersIndia

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

Get Expert Help