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Best Online ITSM Software - Page 2

In an always-connected world, many businesses prefer itsm software solutions that require no local installation. Below, you’ll find top online itsm software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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★★★★★4.6 average rating from 237 reviews
Last Updated: October 10, 2026
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Popular Picks in ITSM Software

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ServiceNow IT Service Management Logo

ServiceNow IT Service Management

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BMC Helix ITSM Logo

BMC Helix ITSM

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Complete Product Directory

List of Top Web-Based ITSM Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Cloud Based ITSM Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#27

Kaseya VSA

🏆 SW Recommended

RMM Software To Manage Any Device, Any Endpoint, Any Anything

★★★★☆ 4.8 (2 Reviews)
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Overview

Kaseya VSA is a powerful Remote Monitoring and Management (RMM) solution. The platform caters to the needs of IT professionals and service providers. This comprehensive platform empowers users to efficiently manage and monitor distributed IT environments from a centralized interf...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#28

InvGate Assets

🏆 SW Recommended

Smarter IT Asset Management

★★★★☆ 4.8 (2 Reviews)
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Overview

InvGate Assets is an IT management software designed to help businesses manage their IT assets more effectively. The platform offers tools for tracking hardware and software inventories, monitoring asset lifecycles, and ensuring compliance with licensing agreements. InvGate Asset...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#29

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

TOPdesk is a professional ITSM tool that centralizes service requests, incident handling, asset tracking, change workflows, and knowledge management. With self-service portals, automation, analytics, and omnichannel support, it helps IT teams streamline service delivery, improve...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#30

Pulseway

🏆 SW Recommended

Remote monitoring & management that works for you

★★★★☆ 4.8 (2 Reviews)
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Overview

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system perfo...

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Free TrialAvailable Starting Price$44 Per month HeadquartersIreland
#31

IT Glue

Truly Powerful IT Documentation Software

★★★★☆ 4.8 (2 Reviews)
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Overview

IT Glue is a comprehensive IT documentation platform designed to supercharge your MSP (Managed Service Provider) operations. It acts as a centralized repository for storing critical information about your clients' networks, systems, and processes. With IT Glue, you can easily doc...

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Free TrialNA Starting Price$29 Per month HeadquartersCanada
#32

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#33

N-central

RMM Software Built to Manage at Scale

★★★★☆ 4.8 (1 Reviews)
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Overview

N-central is a powerful, scalable remote monitoring and management (RMM) platform designed for managed service providers (MSPs). It stands out for its ability to manage complex networks with thousands of endpoints efficiently. One of its key features is its deep network discovery...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#34

ITarian

IT Management Platform for MSPs & Businesses

★★★★☆ 4.8 (1 Reviews)
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Overview

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently orga...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#35

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)
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Overview

MSPs know this pattern well: sign up for a PSA, get billing tools, then find out asset management or advanced automation sits behind a higher tier you weren't expecting to pay for. HaloPSA was built specifically to break that habit, giving every capability, every agent, one publi...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom
#36

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#37

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States
#38

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 (25 Reviews)
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Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#39

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#40

GLPi

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources,...

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Free TrialAvailable Starting Price€19 Per month HeadquartersFrance
#41

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS is one of the most widely used IT service management platforms, designed to support modern IT departments with structured and compliant processes. It enables automated incident and request handling, asset management, change enablement, and onboarding workflows, helping teams...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#42

EV Service Manager

★★★★☆ 4.5 (1 Reviews)
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Overview

EasyVista Service Manager is an AI-powered ITSM software solution that revolutionizes your IT service delivery through their LLM-based automation, intelligent insights, and conversational capabilities. The platform has helped over 3000+ companies to accelerate their digital trans...

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Free TrialAvailable Starting Price$999 Per year HeadquartersUnited States
#43

Motadata ServiceOps

Unified Service. Intelligent Automation. Enterprise Confidence.

★★★★☆ 4.5 (1 Reviews)
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Overview

A robust ITSM software solution, Motadata ServiceOps streamlines IT operations for organizations of all sizes. It offers intuitive ticketing to track, prioritize, and resolve issues efficiently. Scalable workflows, automation, and reporting help IT teams improve service consisten...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#44

ServicePRO

★★★★☆ 4.5 (1 Reviews)
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Overview

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streaml...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

Naverisk

Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation suite.

★★★★☆ 4.5 (1 Reviews)
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Overview

Naverisk is a comprehensive remote support software designed specifically for managed service providers (MSPs) and IT teams to streamline their support operations. This powerful platform allows technicians to remotely access and manage devices from anywhere, ensuring timely suppo...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersNew Zealand
#46

Alemba Service Manager

IT Service Management

★★★★☆ 4.5 (1 Reviews)
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Overview

Backed by an extensive experience of 25+ years, Alemba Service Manager is a cloud-cased IT service management software empowering organizations to streamline and automate their IT operations. With its innovative feature management, change tracking and powerful analytics, this too...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited Kingdom
#47

Caspio

🏆 SW Recommended

Build multi-user apps, workflows and dashboards with little to no code.

★★★★☆ 4.4 (2 Reviews)
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Overview

Caspio is a powerful no code application development platform that enables businesses to build custom database driven applications without writing code. Designed for speed, flexibility, and scalability, Caspio allows teams to create web apps that manage data, automate workflows,...

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Free Trial14 Days Starting Price₹7,300 Per month HeadquartersUnited States
#48

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)
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Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia
#49

Forethought

AI-First Customer Support Automation Built on Your Data

★★★★☆ 4.4 (2 Reviews)
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Overview

Forethought is an enterprise-grade AI-powered customer support automation software designed to help organizations automate ticket resolution, optimize helpdesk workflows, and improve customer service efficiency. The platform uses advanced machine learning and predictive intellige...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#50

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

A valuable platform for ITSM initiatives, Jira Service Management facilitates the implementation of key service management platforms. By seamlessly integrating with collaborative practices and emphasizing ease of use, Jira Service Management is a strategic tool for IT teams looki...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia

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