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Best Knowledge Base Software for Small Businesses (Free & Paid) - Page 4

Running a small business comes with unique challenges, including tight budgets and limited resources. That’s why choosing the right knowledge base software can significantly improve your workflow and help you compete more effectively. Here, we feature the top knowledge base software solutions designed for small businesses—offering affordable pricing, user-friendly interfaces, and scalable features that grow alongside your company.
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★★★★★4.7 average rating from 252 reviews
Last Updated: September 04, 2026
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Complete Product Directory

List of Top Best Knowledge Base Software for Small Businesses - Page 4

Continue with products 76–100. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Knowledge Base Software for Small Businesses Products 76–100

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#76

SAP Service Cloud

🏆 SW Recommended

CRM Service and Support Software

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Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it e...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#77

SAP Customer Experience

🏆 SW Recommended

Customer experience and CRM solutions

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SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#78

CA Service Desk Manager

Innovative change management and extensive automation for your IT service management.

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CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#79

Knowledge Assist

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Knowledge Assist is an advanced Artificial Intelligence Software designed to empower organizations with intelligent data analysis, automation, and decision-making capabilities. It offers a comprehensive platform for developing, deploying, and managing AI models that can analyze v...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#80

UpToDate

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UpToDate is a sophisticated Decision Support Software designed to assist healthcare professionals in making informed clinical decisions quickly and accurately. It offers a comprehensive platform that provides evidence-based medical information, clinical guidelines, and treatment...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#81

Sage CRM

Manage every customer relationship with Sage CRM

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Sage CRM is a comprehensive software solution designed to enhance customer relationship management for small to mid-sized businesses. It excels in streamlining sales, marketing, and customer service operations. Key features include intuitive sales tracking, which helps businesses...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited Kingdom
#82

Web Help Desk

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Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient...

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Free TrialNA Starting Price$753 Per one-time HeadquartersUnited States
#83

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Overview

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#84

Freshworks Customer Service Suite

ALL-IN-ONE CUSTOMER SUPPORT SOLUTION

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Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relati...

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Free TrialAvailable Starting Price$29 Per user HeadquartersUnited States
#85

UKG HR Service Delivery

Provide HR support to your people anytime, anywhere

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UKG HR Service Delivery is a specialized software designed to streamline and enhance the human resources experience in organizations. Its standout feature is the employee file management system, which provides a secure, organized way to store and access employee documents. The so...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#86

ManageEngine ServiceDesk Plus

🏆 SW Recommended

Design, automate, deliver, and manage critical IT and business services

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ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports th...

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Free TrialAvailable Starting Price$13 Per month HeadquartersUnited States
#87

ManageEngine ServiceDesk Plus MSP

Enterprise-grade PSA and ITSM platform, handcrafted for modern MSPs

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ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service deliv...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#88

ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

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ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#89

Infor Sales & Catering

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Infor Sales & Catering is a comprehensive event management software designed to simplify the planning, booking, and execution of events, conferences, and banquets in the hospitality industry. The software helps event planners and hotel staff manage everything from venue booking a...

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Free TrialNA Starting Price$1200 Per user HeadquartersUnited States
#90

Intercom

🏆 SW Recommended

The only AI customer service solution you need

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Overview

Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

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Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States
#91

Verint Knowledge Management

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Verint Knowledge Management is a knowledge management software that helps organizations centralize and organize their knowledge assets. With Verint, businesses can create, manage, and share knowledge across departments, enabling employees to find the information they need quickly...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#92

Verint Community

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Verint Community is a robust knowledge management software designed to facilitate collaboration and information-sharing across an organization. This platform empowers employees, customers, and partners to access, share, and contribute to a centralized knowledge base that helps dr...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#93

eGain AI Knowledge Hub

AI Knowledge Management Software

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More than a static knowledge base, eGain AI Knowledge Hub is a dynamic, AI-powered platform that delivers relevant answers through smart search, conversational AI, and guided workflows. It ensures that knowledge articles are not only accessible, but also contextual, actionable, a...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#94

MindTouch

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MindTouch is a leading knowledge management software designed to help organizations create, manage, and distribute knowledge effectively. This platform provides tools for building comprehensive knowledge bases, enabling users to centralize information and make it easily accessibl...

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Free TrialAvailable Starting Price$100000 Per user HeadquartersUnited States
#95

Pega CRM

🏆 SW Recommended

The AI-Powered Platform for Enterprise Transformation

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Pega CRM is an enterprise customer relationship management platform designed to help organizations deliver personalized and consistent customer experiences across the entire engagement lifecycle. Instead of managing customer interactions through disconnected systems, the platform...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#96

Upland Panviva

Make every agent an expert. Make every moment matter.

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Upland Panviva is a cloud-based knowledge management system developed to streamline information access and support. It stands out for its user-friendly interface, allowing employees to easily find precise answers to complex questions. Key features include a robust search function...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#97

Crehana

HR software that accompanies the entire talent journey

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Crehana is an AI powered mobile learning platform that helps companies develop talent through training, performance, engagement, and workforce insights. Its learning tools allow HR and L&D teams to centralize employee training, create learning routes, upload internal content, man...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersMexico
#98

Garoon

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Garoon is a sophisticated scheduling software designed to help organizations manage their appointments, meetings, and resources efficiently. This platform provides comprehensive tools for creating, sharing, and tracking schedules across teams, ensuring that users can coordinate a...

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Free TrialNA Starting Price¥900 Per user HeadquartersJapan
#99

Inbenta

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Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This r...

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Free TrialAvailable Starting Price$4000 Per user HeadquartersUnited States
#100

SAVO

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SAVO is a leading sales enablement software designed to empower sales teams with the tools and resources they need to succeed. This comprehensive platform provides sales professionals with easy access to content, training, and insights, enabling them to engage effectively with pr...

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Free TrialNA Starting Price$20 Per user HeadquartersUnited States

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