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Best Field Service Management Software

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Salesforce Field Service Overview

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offering real-time mobile access for field workers, which boosts efficiency and customer satisfaction. Additionally, Field Service includes inventory management features, making it easier to track and manage parts and equipment. What sets it apart is its seamless integration with Salesforce's CRM platform, allowing for enhanced customer data access and better service personalization. The software also supports various industries, providing customizable workflows and reporting for tailored service delivery.

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Salesforce Field Service Screenshot & Video

Contact Details

  • Vendor Name Salesforce
  • Founded 2003
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai

Industries

Information Technology & Services, Retail

Salesforce Field Service Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Routing
  • Arrow Icon Online Time Clock
  • Arrow Icon Dispatch Management
  • Arrow Icon Service History
  • Arrow Icon Customizable Forms
  • Arrow Icon Contract/License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Payment Collection
  • Arrow Icon Real Time Data
  • Arrow Icon Electronic Signature
  • Arrow Icon Work Order Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Scheduling
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Inventory Management
  • Arrow Icon Activity Tracking
  • Arrow Icon CRM
  • Arrow Icon Accounting Integration
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon File Storage
  • Arrow Icon Contact Database
  • Arrow Icon Mobile Access
  • Arrow Icon GPS
  • Arrow Icon Calendar Management
  • Arrow Icon Electronic Payments
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Real-Time Data
  • Arrow Icon Customer Database
  • Arrow Icon Job Scheduling
  • Arrow Icon Timesheet Management
  • Arrow Icon Dispatch Management
  • Arrow Icon Invoice Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Calendar Management
  • Arrow Icon Job Tracking
  • Arrow Icon Calendar Sync
  • Arrow Icon Payment Processing
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Mobile Access
  • Arrow Icon QuickBooks Integration
  • Arrow Icon GPS
  • Arrow Icon Service History
  • Arrow Icon Calendar Management
  • Arrow Icon Job Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Electronic Payments
  • Arrow Icon Inventory Management
  • Arrow Icon Task Scheduling
  • Arrow Icon Customer History
  • Arrow Icon Technician Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Inventory Control
  • Arrow Icon Location Tracking
  • Arrow Icon Customer Database
  • Arrow Icon Routing
  • Arrow Icon Real-Time Updates
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Employee Management
  • Arrow Icon Scheduling
  • Arrow Icon Time Tracking
  • Arrow Icon Equipment Management
  • Arrow Icon Dispatch Management
  • Arrow Icon Mobile Access
  • Arrow Icon Service History
  • Arrow Icon Contract/License Management
  • Arrow Icon Routing
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Work Order Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Calendar Management
  • Arrow Icon Customer Management
  • Arrow Icon Order Management
  • Arrow Icon Traceability
  • Arrow Icon Production Management
  • Arrow Icon Quality Control
  • Arrow Icon Forecasting
  • Arrow Icon Supplier Management
  • Arrow Icon Safety Management
  • Arrow Icon Supply Chain Management
  • Arrow Icon Inventory Management
  • Arrow Icon Work Order Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Delivery Tracking
  • Arrow Icon Live Driver Tracking
  • Arrow Icon Voice Recognition
  • Arrow Icon Fuel Tracking
  • Arrow Icon Territory Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon SMS Messaging
  • Arrow Icon Scheduling
  • Arrow Icon Mobile Access
  • Arrow Icon GPS
  • Arrow Icon Status Tracking
  • Arrow Icon Customer Database
  • Arrow Icon Real-Time Updates
  • Arrow Icon Job Management
  • Arrow Icon Work Order Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Self Service Portal
  • Arrow Icon GPS
  • Arrow Icon Routing
  • Arrow Icon Real-Time Data
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Mobile Access
  • Arrow Icon Accounting Integration
  • Arrow Icon Calendar Management
  • Arrow Icon Technician Management
  • Arrow Icon Inventory Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Service History
  • Arrow Icon Mileage Tracking
  • Arrow Icon Location Tracking
  • Arrow Icon Routing
  • Arrow Icon Emergency Dispatch
  • Arrow Icon Delivery Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Fuel Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Order Management
  • Arrow Icon GPS
  • Arrow Icon Dispatch Management
  • Arrow Icon Customer Management
  • Arrow Icon Route History
  • Arrow Icon Route Optimization
  • Arrow Icon Scheduling
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Contract/License Management
  • Arrow Icon Electronic Signature
  • Arrow Icon Job Tracking
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Recurring Appointments
  • Arrow Icon Document Management
  • Arrow Icon Calendar Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Mobile Access
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Dispatch Management
  • Arrow Icon Preventive Maintenance
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Technician Management

Salesforce Field Service Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Starter Suite

$$25 Per Month

Top Salesforce Field Service Alternatives

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Dynamics 365

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Jobber

Housecall Pro

Salesforce Field Service FAQs

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offering real-time mobile access for field workers, which boosts efficiency and customer satisfaction. Additionally, Field Service includes inventory management features, making it easier to track and manage parts and equipment. What sets it apart is its seamless integration with Salesforce's CRM platform, allowing for enhanced customer data access and better service personalization. The software also supports various industries, providing customizable workflows and reporting for tailored service delivery.

  • No, Salesforce Field Service does not offer a free version.

  • Yes, Salesforce Field Service offers a free trial.

  • No, Credit Card details are not required for the Salesforce Field Service trial.

  • Salesforce Field Service offers the following pricing plans & packages:

    Starter Suite

    $$25 Per Month

  • Salesforce Field Service supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Salesforce Field Service offers an API.

  • Salesforce Field Service offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Salesforce Field Service offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Salesforce Field Service supports the following languages:
    • Chinese , Danish , Dutch , English , Finnish , French , German , Italian , Japanese , Korean , Norwegian , Portuguese , Russian , Spanish , Swedish , Thai

  • Following are the typical users of the Salesforce Field Service:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Salesforce Field Service supports the following deployment:
    • Cloud Hosted

  • Salesforce Field Service supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac

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