Best Reputation Management Software for Small Businesses (Free & Paid)

Reputation Management Software enables businesses to monitor, manage, and improve their online presence across various platforms, including review sites, social media, and forums. Key features often include real-time monitoring of brand mentions, sentiment analysis, review response tools, and analytics dashboards. For small businesses, maintaining a positive online reputation is crucial for attracting and retaining customers. This software alerts businesses to new reviews or comments, allowing them to respond promptly and professionally. It helps in addressing negative feedback before it escalates and amplifies positive reviews to enhance brand image. By understanding customer sentiments and trends, small businesses can make informed decisions to improve their products or services. The software also assists in managing multiple online profiles from one place, saving time and effort. To help your small business effectively manage its online reputation, here are some software options available:

  • All Software

List of Top Reputation Management Software for Small Businesses

Trustpilot

Experience the power of customer reviews

Trustpilot is a renowned customer review management tool that empowers businesses to build trust and transparency with their customers. Central to its functionality is the collection and display of genuine customer reviews, providing valuable insights and boosting credibility. Trustpilot excels in showcasing these reviews on company websites and social media platforms, enhancing brand reputation. ... Read more about Trustpilot

Free Trial

NA

Pricing Type

$259 Per month

Location

Denmark

Hootsuite

Best Social Media Marketing and Management Tool

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a user-friendly interface, it facilitates efficient social media planning and collaboration among team members. Hootsuite's d... Read more about Hootsuite

Free Trial

30 Days

Pricing Type

$1,915 Per month

Location

Canada

Customer Frontlines

Frontline Customer Experience Management

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behav... Read more about Customer Frontlines

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

BrandYourself

An online reputation management & privacy company

BrandYourself is an innovative online reputation management and personal branding software, designed for individuals and businesses aiming to improve their digital footprint. Its primary feature is the DIY tool that guides users in optimizing their online presence, from search engine results to social media profiles. BrandYourself specializes in identifying potentially harmful online content and p... Read more about BrandYourself

Free Trial

NA

Pricing Type

Contact Vendor

Location

Afghanistan

Sitejabber

Research Business Reviews Before Buying

Sitejabber is a robust online review management software developed to build and protect the reputation of businesses. Its core strength lies in its ability to collect and showcase customer reviews, which enhances credibility and attracts new customers. Sitejabber differentiates itself with features like review widgets and badges for websites, boosting consumer confidence directly at the point of s... Read more about Sitejabber

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Bazaarvoice

The UGC Platform for Authentic Shopper Experiences

Bazaarvoice is a dynamic software platform tailored to enhance e-commerce through authentic customer feedback. Central to its functionality is the collection and display of customer reviews, which helps build trust and informs purchasing decisions. It stands out for its innovative approach to user-generated content (UGC), integrating customer photos and videos to enrich product descriptions. Bazaa... Read more about Bazaarvoice

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

BrightLocal

All-in-One Local SEO, Citations, and Review Management.

BrightLocal is a specialized local SEO and online reputation management tool developed primarily for businesses looking to enhance their local search visibility and manage their digital reputation. The software excels in providing comprehensive local SEO audits, revealing key areas for optimization to improve search rankings. BrightLocal's standout feature is its local citation and directory listi... Read more about BrightLocal

Free Trial

NA

Pricing Type

$39 Per month

Location

United Kingdom

Mention

Monitoring and Social Media Management

Mention is a powerful real-time media monitoring software designed to help businesses track their brand presence across the web and social media. Its key strength lies in providing immediate alerts whenever a brand is mentioned online, enabling quick and informed responses. Mention excels in scanning a wide range of sources, from blogs and forums to major social media platforms, ensuring comprehen... Read more about Mention

Free Trial

14 Days

Pricing Type

$41 Per month

Location

France

Yotpo

eCommerce Retention Marketing Platform

Yotpo is a dynamic e-commerce marketing platform shifting the way businesses harness customer reviews and user-generated content. Functioning as a centralized hub, Yotpo enables brands to collect and showcase authentic customer reviews, photos, and Q&A, bolstering trust and credibility. The platform seamlessly integrates with e-commerce sites, allowing for easy implementation and customization. Yo... Read more about Yotpo

Free Trial

Available

Pricing Type

$79 Per month

Location

United States

Yext

The leading digital presence platform for multi-location brands to deliver consistent, accurate, and engaging experiences.

Yext is a superb software solution designed to help businesses manage and control their online information across diverse platforms. It ensures accurate and consistent details about a business, such as location, hours, and contact information, across online directories, search engines, and social media. Yext's key features include location data management, enabling businesses to update information... Read more about Yext

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Thryv

Small Business Software & CRM System for Small Business

Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to s... Read more about Thryv

Free Trial

Available

Pricing Type

$20 Per month

Location

United States

Experience.com

Find and Refer the Best Local Professional.

Experience.com, formerly SocialSurvey, is a cutting-edge customer experience management software developed to empower businesses in understanding and enhancing their customer interactions. Central to its functionality is the collection and analysis of customer feedback, enabling companies to gain real-time insights into client satisfaction. The software excels in automating feedback requests post-... Read more about Experience.com

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Shopper Approved

Ecommerce growth tools by Shopper Approved

Shopper Approved is a versatile software developed to amplify customer voices and enhance e-commerce experiences. Its standout feature is the collection and display of verified customer reviews, ratings, and testimonials, which greatly boost consumer trust and credibility for online businesses. The platform specializes in seamlessly gathering feedback post-purchase, ensuring authentic and relevant... Read more about Shopper Approved

Free Trial

NA

Pricing Type

$119 Per month

Location

United States

Vendasta

AI-Powered SaaS Platform for you & your customers

Vendasta's AI-powered SaaS platform stands out as a dynamic solution for businesses seeking to optimize their digital presence. Tailored for small to medium-sized companies, it offers a robust suite of digital tools enhanced by artificial intelligence. This platform simplifies tasks like SEO, social media management, and online reputation upkeep, making it easier for businesses to manage multiple ... Read more about Vendasta

Free Trial

14 Days

Pricing Type

$79 Per month

Location

Canada

Podium

Tools to Convert and Manage Leads

Podium is an AI-driven and innovative communication platform developed to modernize customer interactions for businesses. Its standout feature is the ability to centralize all messages from different channels, like text, Facebook, and Google, into one convenient dashboard. This consolidation streamlines communication, making it easier for businesses to manage and respond to customer inquiries. Pod... Read more about Podium

Free Trial

NA

Pricing Type

$399 Per month

Location

United States

REVIEWS.io

Company & Product Review Collection

REVIEWS.io is a customer review management platform designed to help businesses collect, manage, and leverage customer feedback to enhance their online reputation and increase sales. Its standout feature is the ability to gather authentic reviews directly from customers, ensuring credibility and trust. REVIEWS.io supports integration with Google Seller Ratings, enhancing visibility in search engin... Read more about REVIEWS.io

Free Trial

NA

Pricing Type

$99 Per month

Location

United Kingdom

Demandforce

Reputation Management & Appointment Scheduling

Demandforce is an all-in-one marketing and communication software primarily designed for small to medium-sized businesses in the service industry. It specializes in automating appointment scheduling, reminders, and confirmations, thereby streamlining customer interactions and reducing no-shows. A key feature of Demandforce is its robust email and text message marketing tools, enabling businesses t... Read more about Demandforce

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Solutionreach

Great patient relationships start with great communication.

Solutionreach is a dynamic software platform designed to enhance patient engagement in healthcare settings. It excels in automating appointment reminders and confirmations, significantly reducing missed appointments. The software offers customizable communication options, like emails and texts, for personalized patient interaction. Solutionreach's online scheduling feature streamlines appointment ... Read more about Solutionreach

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

eclincher

Best Social Media Management Tools

eClincher is a robust and versatile social media management software ideal for businesses and marketing professionals. Its primary strength lies in its ability to manage multiple social media accounts from a single platform, simplifying the task of posting and scheduling content. eClincher offers powerful analytics tools, providing in-depth insights into social media performance and audience engag... Read more about eclincher

Free Trial

14 Days

Pricing Type

$65 Per month

Location

United States

Marketing 360

#1 Marketing Platform® for Small Business

Marketing 360 is a versatile software designed for small to medium-sized businesses, offering a comprehensive suite of marketing tools. It streamlines digital marketing with its user-friendly interface, allowing users to manage social media, create websites, and track SEO performance all in one place. The software features powerful analytics, providing insights into customer behavior and campaign ... Read more about Marketing 360

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

AppFollow

Understand and elevate your app’s reputation

AppFollow is a versatile software tool tailored for app tracking and management, offering a comprehensive solution for businesses and developers. It specializes in monitoring app reviews and ratings across various platforms, helping users stay updated with customer feedback. A standout feature is its real-time analytics, providing insights into app performance and user sentiment. AppFollow simplif... Read more about AppFollow

Free Trial

Available

Pricing Type

$179 Per month

Location

Finland

Weave

All-in-one communication platform for small business

Weave is a comprehensive communication platform developed for small and medium-sized businesses, particularly in the healthcare and dental industries. Its standout feature is the seamless integration of multiple communication tools – from phone systems to text messaging and emails – all in one place. Weave excels in automating appointment reminders and confirmations, significantly reducing no-... Read more about Weave

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Chatmeter

The #1 multi-location intelligence platform

Chatmeter is a comprehensive, user-friendly software developed to empower businesses to manage their online reputation. Its core feature is local SEO optimization, which significantly boosts visibility in local searches, a crucial aspect for attracting nearby customers. Chatmeter also excels in monitoring and analyzing online reviews, allowing businesses to understand and respond to customer feedb... Read more about Chatmeter

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ClearlyRated

Rating the Best in Staffing, Accounting, Legal & HR

ClearlyRated is a specialized software developed for service firms aiming to measure and enhance client satisfaction. Its core function is conducting client satisfaction surveys, providing businesses with crucial feedback on their performance. The platform stands out for its user-friendly design, making survey creation and distribution straightforward. ClearlyRated also excels in analyzing survey ... Read more about ClearlyRated

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Synup

Listing & Reputation Management Software

Synup is a cloud-based, all-in-one local marketing software designed for businesses to manage their online presence and reputation effectively. Key to Synup's offering is its ability to streamline local listings across numerous directories, ensuring business information is consistent and accurate everywhere. This feature enhances local SEO, helping businesses rank higher in search results. Synup a... Read more about Synup

Free Trial

NA

Pricing Type

$14.99 Per month

Location

United States

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