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Solutionreach

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Great patient relationships start with great communication.

4.5 2 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Solutionreach

"Patient-facing businesses in healthcare, particularly dental and medical practices, tend to find Solutionreach useful for managing patient communication and engagement. Appointment reminders, follow-ups, and recall messages can be handled without staff manually reaching out each time. This saves time and helps reduce no-shows. Smaller clinics with limited front desk resources often benefit the most. That said, businesses outside the healthcare space may find the platform too niche for their general communication needs."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Solutionreach Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.5 / 5
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Data Transparency

Pricing and availability can change, so current details should be confirmed with the vendor.

Product Overview

Solutionreach Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Solutionreach

Solutionreach is a dynamic software platform designed to enhance patient engagement in healthcare settings. It excels in automating appointment reminders and confirmations, significantly reducing missed appointments. The software offers customizable communication options, like emails and texts, for personalized patient interaction. Solutionreach's online scheduling feature streamlines appointment bookings, making it convenient for both patients and staff. The platform includes a robust patient education tool, providing valuable information tailored to individual patient needs. It also facilitates collecting and managing patient feedback, essential for improving service quality. Additionally, Solutionreach integrates with existing practice management systems, ensuring a seamless workflow. Its user-friendly interface and mobile accessibility make it a practical choice for modern healthcare providers.
Company Solutionreach
Founded 2001
Headquarters United States
Employees 501-1000

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services

Why Choose Solutionreach

Problem it Solves

  • Problem it Solves Improves Patient Communication And Engagement For Healthcare Providers

Target Users

  • Target Users Healthcare Providers
  • Target Users Practice Managers
  • Target Users Office Staff
  • Target Users Patients
  • Target Users Healthcare Administrators

Core Use Case

  • Core Use Case Enhance Patient Communication
  • Core Use Case Streamline Appointment Scheduling
  • Core Use Case Improve Patient Engagement
  • Core Use Case Automate Reminders
  • Core Use Case Gather Patient Feedback

USP

  • USP Enhancing Patient Communication For Better Healthcare Experiences

Pros

  • Pros Patient appointment reminders cut no-shows significantly across all practice sizes
  • Pros Two-way texting lets staff and patients actually have real conversations
  • Pros Recall campaigns bring lapsed patients back without manual follow-up effort
  • Pros Online reputation tools make collecting Google reviews genuinely effortless
  • Pros Fills last-minute schedule gaps faster than traditional phone-based outreach
  • Pros HIPAA-compliant messaging removes the compliance guesswork for healthcare teams
  • Pros Integrates with most major practice management systems without heavy IT work
  • Pros Patients can self-schedule and confirm appointments through simple text links

Cons

  • Cons Recall and recall campaign tools feel repetitive without deeper segmentation control
  • Cons Patient communication templates take noticeable effort to customize meaningfully
  • Cons Pricing climbs quickly as practice size and contact volume grow
  • Cons Reporting dashboards lack the analytical depth data-driven practices often need
Editorial Buyer Guidance

Who Is Solutionreach Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improves Patient Communication And Engagement For Healthcare Providers

Target Users

  • Healthcare Providers
  • Practice Managers
  • Office Staff
  • Patients
  • Healthcare Administrators

Core Use Cases

  • Enhance Patient Communication
  • Streamline Appointment Scheduling
  • Improve Patient Engagement
  • Automate Reminders
  • Gather Patient Feedback

Unique Selling Point

Enhancing Patient Communication For Better Healthcare Experiences

Strengths and Limitations

Solutionreach Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Patient appointment reminders cut no-shows significantly across all practice sizes
  • Two-way texting lets staff and patients actually have real conversations
  • Recall campaigns bring lapsed patients back without manual follow-up effort
  • Online reputation tools make collecting Google reviews genuinely effortless
  • Fills last-minute schedule gaps faster than traditional phone-based outreach
  • HIPAA-compliant messaging removes the compliance guesswork for healthcare teams
  • Integrates with most major practice management systems without heavy IT work
  • Patients can self-schedule and confirm appointments through simple text links
!

Cons

  • Recall and recall campaign tools feel repetitive without deeper segmentation control
  • Patient communication templates take noticeable effort to customize meaningfully
  • Pricing climbs quickly as practice size and contact volume grow
  • Reporting dashboards lack the analytical depth data-driven practices often need
Category-Based Capabilities

Solutionreach Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Reputation Management Software 27 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring
Email Marketing Software 30 selected features Open category ↗ ⌄
Template Management Event Triggered Actions AB Testing Image Library Email Tracking Click Tracking Contact Database Dynamic Content Auto-Responders CRM Subscriber Management WYSIWYG Editor Campaign Analytics Contact Management CAN SPAM Compliance Customer Segmentation Multi-Channel Marketing List Management Spam Blocker Drag & Drop Campaign Scheduling Lead Capture Drip Campaigns Landing Pages/Web Forms Engagement Tracking Multi-Campaign eCommerce Integration Customer Journey Mapping GDPR Compliance ROI Tracking
Healthcare CRM Software 30 selected features Open category ↗ ⌄
Patient Communications Alerts/Notifications Self Service Portal Records Management Social Media Integration Patient Management Document Management Predictive Analytics Lead Management Live Chat Forms Management Physician Management Contact Management Client Portal Forecasting Chat/Messaging Appointment Management Task Management Referral Tracking Medical History Records Campaign Management Marketing Automation Calendar Management Automated Scheduling Audience Targeting Email Management HIPAA Compliant Multi-Location Pipeline Management Billing & Invoicing
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
SMS Marketing Software 31 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking
Appointment Scheduling Software 20 selected features Open category ↗ ⌄
Automated Scheduling Appointment Management Customer Database Credit Card Processing Client Portal Electronic Payments Billing & Invoicing Recurring Appointments Client Management Online Payments Calendar Management Multi-Location SMS Messaging Group Scheduling Online Booking Website Integration Availability Management Mobile Access Booking Management Email Management
All-in-One Marketing Platform Software 7 selected features Open category ↗ ⌄
Lead Management List Management Multi-Channel Marketing Landing Pages/Web Forms Behavior Analytics Dynamic Content Lead Nurturing
Appointment Reminder Software 12 selected features Open category ↗ ⌄
Recurring Appointments Payment Reminders SMS Messaging Self Service Portal Rescheduling Confirmation/Reminders Appointment Scheduling Customizable Templates Call Reminders Email Reminders Calendar Sync Two-Way Communication
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Dental Software 17 selected features Open category ↗ ⌄
Imaging and X-rays HIPAA Compliant Client Portal Reporting & Statistics Medical Billing Calendar Management Third-Party Integrations Patient Records Management Appointment Management Charting Client Management Treatment Planning Claims Management Scheduling E-Prescribing Confirmation/Reminders Electronic Payments
Dental Charting Software 13 selected features Open category ↗ ⌄
Charting Claims Management Appointment Management Progress Notes Orthodontic Charting Records Management Voice Capture Reminders Treatment Planning Periodontal Charting Multi-Location Billing & Invoicing Scheduling
Dermatology Software 10 selected features Open category ↗ ⌄
EMR/EHR Image Management Treatment Planning Claims Management Practice Management Appointment Management Progress Notes Inventory Management HIPAA Compliant Patient Portal
Optometry Software 16 selected features Open category ↗ ⌄
Recall Tracking Claims Management E-Prescribing For Optometrists Activity Dashboard Electronic Payments Insurance Management HIPAA Compliant Appointment Management Reminders SOAP notes Calendar Management Charting Patient Records Management Self Service Portal Records Management
Patient Engagement Software 19 selected features Open category ↗ ⌄
Confirmation/Reminders Appointment Scheduling Calendar Management Patient Intake Patient Records Management Automated Scheduling Mobile Access Live Chat Patient Education Communication Management Surveys & Feedback Video Conferencing Care Plan Management HIPAA Compliant Reporting & Statistics Patient Portal Electronic Payments Patient Questionnaires Alerts/Notifications
Patient Management Software 15 selected features Open category ↗ ⌄
Bed Management Communication Management Claims Management Patient Location Tracking Billing & Invoicing Patient Flow Management Appointment Management Calendar Management Historical Reporting HIPAA Compliant Records Management Waiting Time Tracking Real-Time Reporting Charting Patient Monitoring
Patient Scheduling Software 14 selected features Open category ↗ ⌄
Online Scheduling HIPAA Compliant Reporting/Analytics SMS Messaging Reminders Alerts/Notifications Patient Records Management Patient Portal Patient Intake Mobile Access Third-Party Integrations Approval Process Control Patient Communications Payment Processing
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management
Connected Applications

Solutionreach Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 9 integrations
Pricing Information

Solutionreach Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗
Verified User Feedback

Solutionreach Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Solutionreach Review ↗
4.5
Based on 2 approved reviews
5 stars 50%
4 stars 50%
3 stars 0%
2 stars 0%
1 star 0%
Tina B.
Tina B. Admin Assistant

Feature-Rich Solution!

We found the newsletter features extensive and easy to use, and the SR pay functionality was very helpful. While the overall experience was good, pricing felt high and the text service could use improvement.

Reviewed on October, 2024
Corinne D.
Corinne D. Office manager

Happy Customer Experience

The system helps manage appointment reminders and messaging in real time. It adds efficiency at the front desk. Contract length could be more flexible but is not a major issue.

Reviewed on March, 2024
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Frequently Asked Questions

Solutionreach FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Solutionreach is a dynamic software platform designed to enhance patient engagement in healthcare settings. It excels in automating appointment reminders and confirmations, significantly reducing missed appointments. The software offers customizable communication options, like emails and texts, for personalized patient interaction. Solutionreach's online scheduling feature streamlines appointment bookings, making it convenient for both patients and staff. The platform includes a robust patient education tool, providing valuable information tailored to individual patient needs. It also facilitates collecting and managing patient feedback, essential for improving service quality. Additionally, Solutionreach integrates with existing practice management systems, ensuring a seamless workflow. Its user-friendly interface and mobile accessibility make it a practical choice for modern healthcare providers.

  • No, Solutionreach does not offer a free version.

  • No, Solutionreach does not offer any free trial.

  • No, Solutionreach does not offer an API.

  • Solutionreach can be integrated with the following applications:

    • Salesforce Sales Cloud , QuickBooks Online , Google Workspace , Zoom Meetings , Twilio , Microsoft Outlook , Yelp Guest Manager , Microsoft Teams , Zapier

  • Solutionreach offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Solutionreach offers training with the following options:
    • In-person , Webinar , Documentation

  • Solutionreach supports the following languages:
    • English

  • Following are the typical users of the Solutionreach:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Solutionreach supports the following deployment:
    • Cloud Hosted

  • Solutionreach supports the following devices and operating systems:
    • Web-Based
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