Best Contact Center Quality Assurance Software for Small Businesses (Free & Paid)

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from over 70 countries, enhancing global reach. The software integrates smoothly with popular CRM systems, aiding in efficient c... Read more about CloudTalk

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes ... Read more about JustCall

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective c... Read more about FROGED

Enghouse Recording and Quality Management is a robust contact center quality assurance software designed to enhance customer service and optimize agent performance. This comprehensive platform provides tools for recording calls, evaluating interactions, and generating detailed reports to assess quality standards. With its user-friendly interface, supervisors can easily monitor live calls, review r... Read more about Enghouse Recording and Quality Management

IPscape is an advanced call center software solution that helps businesses enhance customer service and communication. The software offers a cloud-based platform that supports inbound and outbound call handling, enabling call centers to manage customer interactions more efficiently. IPscape features automated call distribution (ACD), interactive voice response (IVR), and call routing to ensure tha... Read more about IPscape

Castel Detect Live is a cutting-edge speech recognition software designed to enhance customer interactions by automating the transcription and analysis of voice communications. This platform offers a robust suite of features that enable businesses to capture, analyze, and utilize voice data effectively. With Castel Detect Live, users can automatically transcribe customer calls, allowing for accura... Read more about Castel Detect Live

eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track k... Read more about EvaluAgent

Centrical is an innovative sales enablement software designed to enhance the performance and productivity of sales teams. This comprehensive platform provides tools for training, coaching, and performance management, empowering sales professionals to reach their full potential. With personalized learning paths and gamification features, Centrical motivates sales reps to engage with training conten... Read more about Centrical

Playvox is a leading customer service software that empowers organizations to enhance their support operations and improve customer satisfaction. With its comprehensive suite of features, Playvox offers tools for quality assurance, workforce management, and performance analytics. This platform enables businesses to monitor interactions across various channels, ensuring that agents meet quality sta... Read more about Playvox

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Balto is an AIdriven call center software designed to improve agent performance in real time by offering live call guidance and performance analytics. With features like realtime call monitoring, speech analysis, and AIdriven suggestions, Balto helps agents handle customer queries effectively, enhancing customer satisfaction and reducing call times. The software enables supervisors to monitor call... Read more about Balto

MaestroQA is a customer loyalty software solution that helps businesses improve customer satisfaction by providing quality assurance and feedback management tools. Designed for customer service teams, MaestroQA enables companies to monitor interactions, assess performance, and gather insights to improve service quality. The software provides a platform for creating scorecards and evaluating custom... Read more about MaestroQA

Call Center Studio is a comprehensive Customer Service Software designed to streamline and enhance the operations of call centers and customer support teams. It offers a robust platform for managing inbound and outbound calls, tracking customer interactions, and optimizing support workflows, ensuring efficient and effective customer service delivery. Call Center Studio features intuitive tools for... Read more about Call Center Studio

QEval is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a suite of tools including call routing, automatic call distribution, interactive voice response (IVR), and real-time monitoring. QEval also provides detailed analytics and reporting features, enabling managers to track performance metrics, identify areas for... Read more about QEval

Observe.AI is a call center software powered by artificial intelligence, designed to enhance the performance and efficiency of customer service teams. The software leverages AI-driven analytics to evaluate call quality, identify customer sentiment, and track agent performance. Observe.AI’s real-time monitoring feature enables supervisors to provide instant feedback and support to agents, helping... Read more about Observe.AI

Cresta is an AI-driven sales enablement software designed to empower sales teams with real-time coaching, insights, and support during customer interactions. By analyzing conversations and identifying successful sales techniques, Cresta provides agents with actionable guidance, helping them close deals more effectively. The platform’s AI algorithms monitor live interactions, suggesting responses... Read more about Cresta

Squaretalk is a robust call center software that helps businesses manage inbound and outbound calls with ease. Designed for both small businesses and large enterprises, Squaretalk enables teams to provide high-quality customer service by consolidating all communication into a unified platform. The software includes features such as automatic call routing, real-time analytics, interactive voice res... Read more about Squaretalk

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy

Call Criteria provides a comprehensive call tracking solution that enables businesses to monitor, analyze, and optimize customer interactions over the phone. Designed with powerful analytics and call recording features, Call Criteria helps companies understand customer sentiment, evaluate agent performance, and identify trends in call volume and customer queries. With its quality assurance feature... Read more about Call Criteria

NobelBiz Voice Carrier Network is a comprehensive communication solution that specializes in live chat and voice services, designed specifically for businesses looking to enhance their customer service and engagement. It offers an advanced cloud-based platform that seamlessly integrates voice, chat, and messaging services, providing organizations with a unified approach to customer communication. ... Read more about NobelBiz Voice Carrier Network

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s i... Read more about HGS Agent X

Level AI is a cutting-edge artificial intelligence software platform designed to empower businesses with advanced data analytics and machine learning capabilities. It provides a user-friendly interface for building, deploying, and managing AI models without requiring extensive technical expertise. Level AI's robust toolkit includes data preprocessing, model training, and predictive analytics, enab... Read more about Level AI

mySQM Customer Service QA is a customer satisfaction software that enables businesses to monitor and evaluate the quality of their customer service interactions. By capturing customer feedback across multiple touchpoints, including phone calls, emails, and chat conversations, mySQM provides businesses with actionable insights into their customer service performance. The platform uses advanced anal... Read more about mySQM Customer Service QA

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analyt... Read more about Hammer Cloud Platform