QEval
✓ Verified ProfileAI Powered Quality Monitoring for Contact Centers
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Product Overview
QEval Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
QEval Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 25 selected features Open category ↗ ⌄
For call centers managing high volumes of voice interactions, QEval adds a quality assurance layer that works alongside your existing call center software rather than replacing it. It connects to your telephony and CRM systems through prebuilt integrations, automatically capturing and transcribing 100% of calls instead of a manual sample. Supervisors get real time visibility into call quality, agent performance, and customer sentiment, along with structured coaching workflows.
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Interaction Tracking
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Traditional quality assurance in contact centers relies on evaluators manually scoring a small, often random sample of interactions against a static checklist. QEval automates this process across 100% of voice, chat, and email interactions, applying customizable scorecards that reflect your brand standards, compliance requirements, and business outcomes. QA teams get automated scoring, calibration tools, and coaching workflows that connect directly to agent performance and consistent evaluation at scale.
Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis
Conversation Intelligence Software 18 selected features Open category ↗ ⌄
Beyond individual call scoring, QEval functions as a conversation intelligence platform that aggregates insights across every customer interaction, voice, chat, and email, into a single view. Teams can track sentiment trends, recurring customer issues, and compliance patterns across agents, teams, and locations rather than reviewing conversations one at a time. This gives operations and CX leaders the aggregate, cross channel visibility needed to connect frontline conversations to business decisions.
Call Tracking
AI/Machine Learning
Keyword Filtering
Notes Management
Lead Qualification
Natural Language Processing
Trend Analysis
Call Recording
Employee Coaching Tools
Real-Time Data
Tagging
Performance Metrics
Compliance Tracking
Feedback Management
Access Controls/Permissions
Trend/Problem Indicators
Intent Recognition
Multi-Channel Communication
Speech Analytics Software 9 selected features Open category ↗ ⌄
QEval's speech analytics engine transcribes and analyzes every voice interaction in real time, maintaining accuracy across accents, background noise, and varied speaking styles. It automatically detects sentiment, keywords, and compliance language, turning unstructured conversations into structured data that quality and operations teams can act on immediately. Rather than sampling a fraction of calls, buyers get full coverage speech analytics that surfaces patterns a manual review process would miss.
Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Pricing Information
QEval Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Alternative Products
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Frequently Asked Questions
QEval FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
QEval is a contact center quality assurance and conversation intelligence platform built by Etech Global Services, a BPO with more than two decades of experience running Fortune 500 contact center operations. Most quality teams manually review only 1 to 5 percent of calls using static checklists. QEval replaces that limited sampling with AI powered speech analytics that reviews 100% of voice, chat, and email interactions, applying automated quality scoring, sentiment analysis, keyword detection, and real time compliance monitoring for standards such as PCI, HIPAA, and GDPR.
The platform is built for quality assurance teams, contact center supervisors, and operations leaders who need to move from reactive spot checks to continuous, data driven coaching. QEval connects directly to existing CRM, telephony, and workforce management systems through prebuilt integrations, so teams can deploy full interaction coverage without replacing their current technology stack. Instead of adding more dashboards to review, QEval prioritizes which agents, behaviors, and interactions need attention, helping supervisors coach with evidence rather than guesswork.
- Yes, QEval offers a free version.
- Yes, QEval offers a free trial.
- No, Credit Card details are not required for the QEval trial.
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QEval supports the following payment frequencies:
- Monthly Subscription
- No, QEval does not offer an API.
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QEval offers support with the following options:
- 24x7 Support , Chat
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QEval offers training with the following options:
- Live Online , Documentation
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QEval supports the following languages:
- English , Hindi , Spanish
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Following are the typical users of the QEval:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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QEval supports the following deployment:
- Cloud Hosted
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QEval supports the following devices and operating systems:
- Web-Based
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Product Comparisons
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