IPscape

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IPscape Evaluation Snapshot

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User RatingNot rated yet
Starting Price$99 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersAustralia
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Product Overview

IPscape Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About IPscape

IPscape is an advanced call center software solution that helps businesses enhance customer service and communication. The software offers a cloud-based platform that supports inbound and outbound call handling, enabling call centers to manage customer interactions more efficiently. IPscape features automated call distribution (ACD), interactive voice response (IVR), and call routing to ensure that customer inquiries are directed to the appropriate agents. The software also includes real-time reporting and analytics, providing insights into call center performance, agent productivity, and customer satisfaction. IPscape integrates with CRM systems, ensuring a seamless flow of customer data. Its flexibility and scalability make it an ideal solution for businesses looking to optimize their call center operations and improve customer engagement.
Company ipSCAPE
Founded 2005
Headquarters Australia
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Government Relations Information Technology & Services Outsourcing/Offshoring Telecommunications
Category-Based Capabilities

IPscape Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Recording Software 18 selected features Open category ↗
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Contact Center Software 11 selected features Open category ↗
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
IVR Software 23 selected features Open category ↗
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Telemarketing Software 17 selected features Open category ↗
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution
Telephony Software 14 selected features Open category ↗
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Pricing Information

IPscape Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency AUD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$99 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

IPscape FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

IPscape is an advanced call center software solution that helps businesses enhance customer service and communication. The software offers a cloud-based platform that supports inbound and outbound call handling, enabling call centers to manage customer interactions more efficiently. IPscape features automated call distribution (ACD), interactive voice response (IVR), and call routing to ensure that customer inquiries are directed to the appropriate agents. The software also includes real-time reporting and analytics, providing insights into call center performance, agent productivity, and customer satisfaction. IPscape integrates with CRM systems, ensuring a seamless flow of customer data. Its flexibility and scalability make it an ideal solution for businesses looking to optimize their call center operations and improve customer engagement.

  • No, IPscape does not offer a free version.

  • Yes, IPscape offers a free trial.

  • No, Credit Card details are not required for the IPscape trial.

  • IPscape offers the following pricing plans & packages:

    Basic

    $99 Per User

  • IPscape supports the following payment frequencies:

    • Monthly Subscription

  • No, IPscape does not offer an API.

  • IPscape offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • IPscape offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • IPscape supports the following languages:
    • English

  • Following are the typical users of the IPscape:
    • Self-Employed , Small-Business , Midsize-Business

  • IPscape supports the following deployment:
    • Cloud Hosted

  • IPscape supports the following devices and operating systems:
    • Web-Based
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