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EvaluAgent

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EvaluAgent Evaluation Snapshot

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User RatingNot rated yet
Starting Price$15 / user
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited Kingdom
✎
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Product Overview

EvaluAgent Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About EvaluAgent

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track key performance indicators (KPIs) across the team. The software also includes gamification features that motivate agents to improve their performance through rewards and recognition. With its robust reporting and analytics tools, EvaluAgent provides valuable insights into customer interactions, helping contact centers enhance service quality, reduce errors, and improve customer satisfaction.
Company EvaluAgent
Founded 2012
Headquarters United Kingdom
Employees NA

Support

Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Building Materials Consumer Services Internet Publishing Utilities
Category-Based Capabilities

EvaluAgent Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Workforce Management Software 30 selected features Open category ↗ ⌄
Performance Metrics Compliance Tracking Attendance Management Sick Leave Tracking Recruitment Management Reporting/Analytics Real Time Notifications Employee Management Time & Attendance Employee Scheduling Reminders Clock In/Out Approval Process Control Timesheet Management Employee Database Calendar Management Performance Management Shift Swapping Time Off Management Payroll Management Budgeting/Forecasting Self Service Portal Activity Tracking Vacation/Leave Tracking Skills Tracking Time Off Requests Document Storage Labor Forecasting Automated Scheduling Employee Onboarding
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Quality Management Software 20 selected features Open category ↗ ⌄
Compliance Management CAPA Document Management Training Management Maintenance Management Quality Control ISO Standards Management Document Coding & Control Access Controls/Permissions Equipment Management Defect Tracking Version Control Alerts/Notifications Change Management Audit Management Risk Management Workflow Management Task Management Complaint Management Supplier Quality Control
Sales Coaching Software 12 selected features Open category ↗ ⌄
Learning Paths/Tracks Goal Setting/Tracking Call Recording Assessment Management Performance Metrics Gamification Onboarding Training Management Learning Management Built-in Course Authoring Third-Party Integrations AI/Machine Learning
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
Pricing Information

EvaluAgent Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Basic
$15 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

EvaluAgent FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track key performance indicators (KPIs) across the team. The software also includes gamification features that motivate agents to improve their performance through rewards and recognition. With its robust reporting and analytics tools, EvaluAgent provides valuable insights into customer interactions, helping contact centers enhance service quality, reduce errors, and improve customer satisfaction.

  • No, EvaluAgent does not offer a free version.

  • Yes, EvaluAgent offers a free trial.

  • No, Credit Card details are not required for the EvaluAgent trial.

  • EvaluAgent offers the following pricing plans & packages:

    Basic

    $15 Per User

  • EvaluAgent supports the following payment frequencies:

    • Monthly Subscription

  • No, EvaluAgent does not offer an API.

  • EvaluAgent offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • EvaluAgent offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • EvaluAgent supports the following languages:
    • English

  • Following are the typical users of the EvaluAgent:
    • Self-Employed , Small-Business , Midsize-Business

  • EvaluAgent supports the following deployment:
    • Cloud Hosted

  • EvaluAgent supports the following devices and operating systems:
    • Web-Based
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