Trying to decide between Calabrio ONE and EvaluAgent? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
Sponsored
Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Calabrio ONE on the left and EvaluAgent on the right.
Calabrio ONE
Visit Website
EvaluAgent
Visit Website
See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce...
Read more about Calabrio ONE
Software
EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching,...
Read more about EvaluAgentOpen any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Workforce Management Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Performance Metrics | Listed | Listed |
| Compliance Tracking | Listed | Listed |
| Attendance Management | Listed | Listed |
| Sick Leave Tracking | Listed | Listed |
| Recruitment Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Employee Management | Listed | Listed |
| Time & Attendance | Listed | Listed |
| Employee Scheduling | Listed | Listed |
| Reminders | Listed | Listed |
| Clock In/Out | Listed | Listed |
| Approval Process Control | Listed | Listed |
| Timesheet Management | Listed | Listed |
| Employee Database | Listed | Listed |
| Calendar Management | Listed | Listed |
| Performance Management | Listed | Listed |
| Shift Swapping | Listed | Listed |
| Time Off Management | Listed | Listed |
| Payroll Management | Listed | Listed |
| Budgeting/Forecasting | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Vacation/Leave Tracking | Listed | Listed |
| Skills Tracking | Listed | Listed |
| Time Off Requests | Listed | Listed |
| Document Storage | Listed | Listed |
| Labor Forecasting | Listed | Listed |
| Automated Scheduling | Listed | Listed |
| Employee Onboarding | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Call Center Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Call Recording | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Call Routing | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Call Logging | Listed | Listed |
| Call Center Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Call Tracking | Listed | Listed |
| Callback Scheduling | Listed | Listed |
| Progressive Dialer | Listed | Listed |
| Manual Dialer | Listed | Listed |
| Call Transfer | Listed | Listed |
| Voice Mail | Listed | Listed |
| Contact Management | Listed | Listed |
| Inbound Call Center | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Outbound Call Center | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| CRM | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Scripting | Listed | Listed |
| Caller ID | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Queue Management | Listed | Listed |
| Call Reporting | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Blended Call Center | Listed | Listed |
| Predictive Dialer | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Contact Center Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Automated Routing | Listed | Listed |
| Quality Management | Listed | Listed |
| Queue Management | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Agent Interface | Listed | Listed |
| Chatbot | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Workforce Management | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Contact Center Quality Assurance Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Quality Management | Listed | Listed |
| Employee Coaching Tools | Listed | Listed |
| Customer Experience Management | Listed | Listed |
| Call Recording | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Process/Workflow Automation | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| KPI Monitoring | Listed | Listed |
| Multiple Scoring Models | Listed | Listed |
| Customer Surveys | Listed | Listed |
| Feedback Management | Listed | Listed |
| Agent Interface | Listed | Listed |
| Sentiment Analysis | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Customer Experience Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Surveys & Feedback | Listed | Listed |
| Dashboard | Listed | Listed |
| Data Visualization | Listed | Listed |
| Text Analysis | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Negative Feedback Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Real-Time Notifications | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Survey/Poll Management | Listed | Listed |
| Feedback Management | Listed | Listed |
| Customizable Forms | Listed | Listed |
| Multi-Channel Data Collection | Listed | Listed |
| NPS Survey Structure | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Quality Management Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Compliance Management | Listed | Listed |
| CAPA | Listed | Listed |
| Document Management | Listed | Listed |
| Training Management | Listed | Listed |
| Maintenance Management | Listed | Listed |
| Quality Control | Listed | Listed |
| ISO Standards Management | Listed | Listed |
| Document Coding & Control | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Equipment Management | Listed | Listed |
| Defect Tracking | Listed | Listed |
| Version Control | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Change Management | Listed | Listed |
| Audit Management | Listed | Listed |
| Risk Management | Listed | Listed |
| Workflow Management | Listed | Listed |
| Task Management | Listed | Listed |
| Complaint Management | Listed | Listed |
| Supplier Quality Control | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Speech Analytics Software category.
| Feature | Calabrio ONE | EvaluAgent |
|---|---|---|
| Data Security | Listed | Listed |
| Natural Language Processing | Listed | Listed |
| Sentiment Analysis | Listed | Listed |
| Predictive Analytics | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Call Recording | Listed | Listed |
| Automatic Transcription | Listed | Listed |
| Customer Experience Management | Listed | Listed |
| Call Center Management | Listed | Listed |
| Self-Service Search | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Calabrio ONE and EvaluAgent before making a final choice.
Explore other software products that buyers may consider instead of Calabrio ONE.
Explore other software products that buyers may consider instead of EvaluAgent.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Calabrio ONE and EvaluAgent in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Calabrio ONE and EvaluAgent.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
