Hammer Cloud Platform

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Self-service, SaaS-based test automation platform

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Hammer Cloud Platform Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersFrance
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Product Overview

Hammer Cloud Platform Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Hammer Cloud Platform

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analytics to assess conversations, automatically flagging issues such as compliance violations, poor service, or missed opportunities. This allows contact center managers to identify problem areas and take corrective action swiftly. The software also supports custom scoring criteria, enabling businesses to tailor evaluations to meet specific quality standards. Additionally, Hammer Cloud Platform offers detailed reporting and insights into agent performance, customer sentiment, and call trends, helping businesses make data-driven decisions to enhance service quality. With its seamless integration into existing CRM and contact center systems, Hammer Cloud ensures that quality assurance efforts are aligned with customer satisfaction goals, ultimately improving operational efficiency and customer experience.
Company InfoVista
Founded 1996
Headquarters France
Employees 501-1000

Support

Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Automotive Computer Software Food & Beverages Food Production Real Estate
Category-Based Capabilities

Hammer Cloud Platform Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Performance Testing Software 12 selected features Open category ↗ ⌄
UI Testing Testing Management Mobile Testing Load Testing Web Testing Performance Management Data Visualization API Software Testing Management Continuous Integration Load Scenarios Testing Scripts
Pricing Information

Hammer Cloud Platform Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency NA
Free Trial NA
Free Version NA
Payment Frequency NA
Frequently Asked Questions

Hammer Cloud Platform FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analytics to assess conversations, automatically flagging issues such as compliance violations, poor service, or missed opportunities. This allows contact center managers to identify problem areas and take corrective action swiftly. The software also supports custom scoring criteria, enabling businesses to tailor evaluations to meet specific quality standards. Additionally, Hammer Cloud Platform offers detailed reporting and insights into agent performance, customer sentiment, and call trends, helping businesses make data-driven decisions to enhance service quality. With its seamless integration into existing CRM and contact center systems, Hammer Cloud ensures that quality assurance efforts are aligned with customer satisfaction goals, ultimately improving operational efficiency and customer experience.

  • No, Hammer Cloud Platform does not offer a free version.

  • Yes, Hammer Cloud Platform offers a free trial.

  • No, Credit Card details are not required for the Hammer Cloud Platform trial.

  • No, Hammer Cloud Platform does not offer an API.

  • Hammer Cloud Platform offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Hammer Cloud Platform offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Hammer Cloud Platform supports the following languages:
    • English

  • Following are the typical users of the Hammer Cloud Platform:
    • Self-Employed , Small-Business , Midsize-Business

  • Hammer Cloud Platform supports the following deployment:
    • Cloud Hosted , On-Premise

  • Hammer Cloud Platform supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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