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Squaretalk

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Cloud Contact Center Platform

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Squaretalk

"Squaretalk works well for teams that handle a high volume of customer calls and need better control over their communication workflows. Call center management becomes easier when agents and supervisors can work from a single platform without juggling multiple tools. It suits businesses that rely on outbound calling or need to manage inbound support at scale. That said, smaller teams with basic phone needs may find the platform more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Squaretalk Evaluation Snapshot

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User RatingNot rated yet
Starting Price$15 / user
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersIsrael
✎
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Product Overview

Squaretalk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, SMS, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs.
Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery.
Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected.
 Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected.
One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.
Company Squaretalk
Founded 2014
Headquarters Israel
Employees 51-100

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Small-Business Midsize-Business
Languages Supported 7 languages available
Arabic English French German Hebrew Italian Spanish
Industries Served 5 industries available
Computer Software Information Technology & Services International Trade & Development Logistics & Supply Chain Utilities
Category-Based Capabilities

Squaretalk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 29 selected features Open category ↗ ⌄

Squaretalk is an AI-powered call center platform for high-velocity sales and support teams. It combines inbound and outbound voice, smart routing, real-time monitoring, and AI analytics — including call transcription in 100+ languages, automated summaries, and sentiment analysis — with local numbers in 150+ countries. Discover how Squaretalk’s cloud call center platform can enhance your team’s performance.

Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Blended Call Center Predictive Dialer Interaction Tracking Artificial Intelligence
Inside Sales Software 19 selected features Open category ↗ ⌄

Squaretalk equips inside sales teams with predictive dialing, smart lead routing, local caller ID in 150+ countries, and AI conversation analytics. Automated summaries, sentiment analysis, and integrations with leading CRMs reduce admin work so reps spend more time selling and less time on manual tasks. Discover how Squaretalk’s cloud contact center platform can enhance your sales team’s performance.

Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Call Recording Lead Distribution CRM Interaction Tracking Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
SMS Marketing Software 16 selected features Open category ↗ ⌄

Squaretalk enables sales and support teams to send and receive WhatsApp Business and SMS messages at scale. AI-generated templates, automated workflows, sentiment analysis, and omnichannel contact history help teams run targeted outreach and marketing campaigns and respond to inbound messages from a single interface. Discover how Squaretalk can enhance your campaigns' performance.

Contact Management Interaction Tracking SMS Messaging Message Personalization Campaign Management Multi-Campaign Reporting/Analytics Scheduled Messaging Mass Texting Contact Database Campaign Planning 2-Way Messaging SMS Marketing Reputation Management Multi-Language Open Rate Tracking
Auto Dialer Software 14 selected features Open category ↗ ⌄

Squaretalk's predictive dialer automatically dials multiple numbers simultaneously, connects agents only when a real person answers, and filters voicemails and busy tones. With smart lead recycling, timezone-based dialing rules, and local caller ID in 150+ countries, it maximizes agent talk time and contact rates. Discover how Squaretalk’s predictive dialer can enhance your team’s performance.

Computer Telephony Integration IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Business Phone Systems Software 11 selected features Open category ↗ ⌄

Squaretalk is a cloud-based business phone system for sales and support teams, offering voice calling, WhatsApp, SMS, email, and predictive dialing. Local numbers in 150+ countries, smart routing, real-time monitoring, and AI analytics replace legacy PBX infrastructure without hardware or complex setup. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud-based platform can enhance your team’s performance.

Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Call Routing Virtual Call Center Queue Management PBX
Call Recording Software 16 selected features Open category ↗ ⌄

Squaretalk automatically records inbound and outbound calls and links recordings to contact records in the contact module and connected CRMs. AI transcription in 100+ languages, call summaries, and sentiment analysis turn recordings into actionable insights for quality assurance, compliance, and agent coaching across sales and support teams. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance.

Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Voice Mail Call Transcription Reporting & Statistics Call Center Management Artificial Intelligence
Cloud Communication Platform Software 6 selected features Open category ↗ ⌄

Squaretalk is an AI-powered cloud communication platform offering voice, WhatsApp, SMS, email, and predictive dialing for high-velocity sales and support teams. Built on AWS with ISO 27001 certification, it provides local numbers in 150+ countries, real-time monitoring, and AI conversation analytics with no hardware required. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center software can enhance your team’s performance.

Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing Artificial Intelligence
Cloud PBX Software 25 selected features Open category ↗ ⌄

Squaretalk replaces traditional PBX infrastructure with a cloud-based contact center platform. Sales and support teams get intelligent call routing, IVR, call queuing, real-time dashboards, and local numbers in 150+ countries — all managed from a browser with no hardware, maintenance, or complex IT setup. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance.

Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management Artificial Intelligence
Contact Center Software 10 selected features Open category ↗ ⌄

Squaretalk is an AI-powered contact center platform for high-velocity sales and customer support teams. It combines voice, WhatsApp, SMS, email, predictive dialing, and smart routing with AI analytics — transcription in 100+ languages, automated summaries, and sentiment analysis — and local numbers in 150+ countries. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center software can enhance your team’s performance.

Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Reporting/Analytics Workforce Management Artificial Intelligence
Contact Center Quality Assurance Software 13 selected features Open category ↗ ⌄

Squaretalk's AI conversation analytics transcribes calls in 100+ languages, generates summaries, and analyzes sentiment for both voice and messaging interactions. QA teams get searchable transcripts, keyword spotting, and performance dashboards covering 80+ metrics, eliminating manual call sampling and accelerating agent coaching workflows. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center platform can enhance your team’s QA efforts.

Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Agent Interface Sentiment Analysis Artificial Intelligence
IVR Software 21 selected features Open category ↗ ⌄

Squaretalk includes a fully configurable IVR that routes inbound callers to the right agent, queue, or department based on input, language, or business rules. Combined with smart routing, queue callbacks, and real-time dashboards, it reduces wait times and improves first-contact resolution for support teams. Discover how Squaretalk’s IVR can enhance your performance.

Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Predictive Dialer Software 18 selected features Open category ↗ ⌄

Squaretalk's predictive dialer estimates which leads are most likely to answer, dialing multiple numbers simultaneously and connecting agents only when a real person picks up. Features include answering machine detection, smart lead recycling, timezone rules, campaign management, and local caller ID in 150+ countries. Discover how Squaretalk’s predictive dialer software can enhance your team’s performance.

Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording
Softphone Software 6 selected features Open category ↗ ⌄

Squaretalk offers a free softphone for Windows, allowing you to make and receive calls without hardware. Sales and support teams get one-click calling, smart routing, call recording, real-time pop-ups with contact history, and CRM sync, enabling remote and distributed organizations to operate from anywhere. Discover how Squaretalk’s softphone can streamline your team’s performance.

Call Logging Caller ID Call Routing Call Recording Caller Profiles Live Chat
Telemarketing Software 18 selected features Open category ↗ ⌄

Squaretalk is built for high-volume telemarketing operations. Its predictive dialer maximizes agent talk time by filtering unanswered calls, voicemails, and busy tones. Local caller ID in 150+ countries improves answer rates, while campaign management, dynamic scripts, smart lead recycling, and real-time reporting drive campaign performance. Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance.

Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution Artificial Intelligence
Telephony Software 14 selected features Open category ↗ ⌄

Squaretalk is a cloud telephony platform offering voice calling, predictive dialing, IVR, smart routing, and AI conversation analytics for sales and support teams. Local numbers in 150+ countries, HD call quality, CRM integrations, and ISO 27001 certification make it suitable for global, compliance-conscious operations. Discover how Squaretalk’s cloud contact center software can enhance your team’s performance.

Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication IVR/Voice Recognition Call Routing Automatic Call Distribution Artificial Intelligence
Unified Communications Software 9 selected features Open category ↗ ⌄

Squaretalk unifies voice, WhatsApp messaging, SMS, and email in a single interface for sales and support teams. AI analytics, automated workflows, shared contact history, and CRM integrations connect communication channels with operational data, giving teams full context on every customer interaction without switching between tools. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s UCaaS can enhance your team’s performance.

Reporting & Statistics Call Routing Contact Management SMS Messaging Voice Mail Multi-User Collaboration Multi-Channel Communication Call Recording Artificial Intelligence
VoIP Software 17 selected features Open category ↗ ⌄

Squaretalk is a cloud-based VoIP platform for sales and support teams, providing HD voice calling, local numbers in 150+ countries, smart routing, and AI conversation analytics. ISO 27001 certified and GDPR compliant, it replaces traditional phone lines with a scalable, feature-rich contact center solution. Internal chat improves collaboration by supporting quick team coordination, coaching, escalations, and centralized communication management. Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance.

IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Voice Mail Call Tracking Artificial Intelligence
Connected Applications

Squaretalk Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 9 integrations
Pricing Information

Squaretalk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗
Core
$15 Per User
Connect
$25 Per User
Engage
$30 Per User
Maximize
$Custom Per User
AI Voice Agents
$8.10 Per Hour

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Squaretalk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, SMS, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs.
Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery.
Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected.
 Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected.
One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

  • No, Squaretalk does not offer a free version.

  • No, Squaretalk does not offer any free trial.

  • Squaretalk offers the following pricing plans & packages:

    Core

    $15 Per User

    Connect

    $25 Per User

    Engage

    $30 Per User

    Maximize

    $Custom Per User

    AI Voice Agents

    $8.10 Per Hour

  • Squaretalk supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, Squaretalk does not offer an API.

  • Squaretalk can be integrated with the following applications:

    • Salesforce Sales Cloud , Zoho Recruit , HubSpot CRM , Zoho CRM , Zoho SalesIQ , Zoho Desk , Freshdesk , Zendesk Suite , Zapier

  • Squaretalk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Squaretalk offers training with the following options:
    • Live Online , Documentation , Videos

  • Squaretalk supports the following languages:
    • Arabic , English , French , German , Hebrew , Italian , Spanish

  • Following are the typical users of the Squaretalk:
    • Small-Business , Midsize-Business

  • Squaretalk supports the following deployment:
    • Cloud Hosted

  • Squaretalk supports the following devices and operating systems:
    • Web-Based
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