HGS Agent X

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User RatingNot rated yet
Starting Price$119 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersIndia
✎
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Product Overview

HGS Agent X Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About HGS Agent X

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s intuitive interface allows supervisors to easily route calls, manage call queues, and assign tasks to agents based on skill sets and availability. The software supports advanced features such as interactive voice response (IVR), call recording, real-time analytics, and performance dashboards, providing valuable insights into call center operations and agent productivity. Additionally, HGS Agent X integrates seamlessly with CRM systems and other business applications, enabling a unified view of customer data and interactions. With robust security measures and compliance controls, HGS Agent X ensures that all customer information is protected and handled responsibly. Enhance your call center’s efficiency and customer satisfaction with HGS Agent X’s reliable and user-friendly call center software solutions.
Company Hinduja Global Solutions
Founded NA
Headquarters India
Employees NA

Support

Email Phone

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Computer Software Information Technology & Services Logistics & Supply Chain Telecommunications
Category-Based Capabilities

HGS Agent X Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

HGS Agent X Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$119 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

HGS Agent X FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s intuitive interface allows supervisors to easily route calls, manage call queues, and assign tasks to agents based on skill sets and availability. The software supports advanced features such as interactive voice response (IVR), call recording, real-time analytics, and performance dashboards, providing valuable insights into call center operations and agent productivity. Additionally, HGS Agent X integrates seamlessly with CRM systems and other business applications, enabling a unified view of customer data and interactions. With robust security measures and compliance controls, HGS Agent X ensures that all customer information is protected and handled responsibly. Enhance your call center’s efficiency and customer satisfaction with HGS Agent X’s reliable and user-friendly call center software solutions.

  • No, HGS Agent X does not offer a free version.

  • Yes, HGS Agent X offers a free trial.

  • No, Credit Card details are not required for the HGS Agent X trial.

  • HGS Agent X offers the following pricing plans & packages:

    Basic

    $119 Per User

  • HGS Agent X supports the following payment frequencies:

    • Monthly Subscription

  • No, HGS Agent X does not offer an API.

  • HGS Agent X offers support with the following options:
    • Email , Phone

  • HGS Agent X offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • HGS Agent X supports the following languages:
    • English

  • Following are the typical users of the HGS Agent X:
    • Self-Employed , Small-Business , Midsize-Business

  • HGS Agent X supports the following deployment:
    • Cloud Hosted

  • HGS Agent X supports the following devices and operating systems:
    • Web-Based
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