mySQM Customer Service QA

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mySQM Customer Service QA Evaluation Snapshot

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User RatingNot rated yet
Starting Price$30 / user
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

mySQM Customer Service QA Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About mySQM Customer Service QA

mySQM Customer Service QA is a customer satisfaction software that enables businesses to monitor and evaluate the quality of their customer service interactions. By capturing customer feedback across multiple touchpoints, including phone calls, emails, and chat conversations, mySQM provides businesses with actionable insights into their customer service performance. The platform uses advanced analytics to track key customer service metrics such as response times, issue resolution, and customer sentiment. This allows businesses to identify areas for improvement, optimize service workflows, and enhance the customer experience. With its easy-to-use interface, mySQM also enables the creation of performance reports and dashboards to measure team and individual performance. By integrating this software into your customer service operations, your business can increase customer satisfaction, improve service quality, and boost customer loyalty.
Company SQM Group
Founded 1996
Headquarters United States
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Advertising & Marketing Financial Services Information Technology & Services
Category-Based Capabilities

mySQM Customer Service QA Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Employee Recognition Software 26 selected features Open category ↗ ⌄
eCards Reporting & Statistics Training Management Activity Tracking Real Time Analytics 360 Degree Feedback Reminders Performance Management Social Recognition Rewards Management Survey/Poll Management Chat/Messaging Rewards Points Recognition Tracking Engagement Tracking Employee Portal Peer-to-Peer Recognition Rewards Catalog Feedback Management Pulse Surveys Nominations Goal Setting/Tracking Manager-to-Employee Recognition Performance Appraisal Employee Reward Programs Employee Database
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Gamification Software 17 selected features Open category ↗ ⌄
Leaderboards Goal Setting/Tracking Collaboration Tools Badge Management Performance Metrics Rewards Management Contest Management Customizable Branding Activity Tracking Learning Management Mobile Access Interactive Content Real-Time Data Reporting & Statistics Personalization For Sales Teams/Organizations Employee Engagement
Pricing Information

mySQM Customer Service QA Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Basic
$30 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

mySQM Customer Service QA FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

mySQM Customer Service QA is a customer satisfaction software that enables businesses to monitor and evaluate the quality of their customer service interactions. By capturing customer feedback across multiple touchpoints, including phone calls, emails, and chat conversations, mySQM provides businesses with actionable insights into their customer service performance. The platform uses advanced analytics to track key customer service metrics such as response times, issue resolution, and customer sentiment. This allows businesses to identify areas for improvement, optimize service workflows, and enhance the customer experience. With its easy-to-use interface, mySQM also enables the creation of performance reports and dashboards to measure team and individual performance. By integrating this software into your customer service operations, your business can increase customer satisfaction, improve service quality, and boost customer loyalty.

  • No, mySQM Customer Service QA does not offer a free version.

  • Yes, mySQM Customer Service QA offers a free trial.

  • No, Credit Card details are not required for the mySQM Customer Service QA trial.

  • mySQM Customer Service QA offers the following pricing plans & packages:

    Basic

    $30 Per User

  • mySQM Customer Service QA supports the following payment frequencies:

    • Monthly Subscription

  • No, mySQM Customer Service QA does not offer an API.

  • mySQM Customer Service QA offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • mySQM Customer Service QA offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • mySQM Customer Service QA supports the following languages:
    • English

  • Following are the typical users of the mySQM Customer Service QA:
    • Self-Employed , Small-Business , Midsize-Business

  • mySQM Customer Service QA supports the following deployment:
    • Cloud Hosted

  • mySQM Customer Service QA supports the following devices and operating systems:
    • Web-Based
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