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Top Contact Center as a Service (CCaaS) Alternatives & Competitors

Finding the right software for your business can be challenging, and while Contact Center as a Service (CCaaS) is a popular choice, it may not be the perfect fit for everyone. If you're exploring Contact Center as a Service (CCaaS) alternatives, you're in the right place. We’ve compiled a list of the top competitors that offer similar features, pricing, and benefits. Compare the best alternatives to Contact Center as a Service (CCaaS) and discover the ideal solution tailored to your needs.
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Contact Center as a Service (CCaaS) is also listed in these categories

Explore related software categories to discover additional products that may fit your needs.

Call Center Software Auto Dialer Software Call Center Workforce Management Software Desktop as a Service (DaaS) Software Infrastructure as a Service (IaaS) Software IVR Software

All Competitors and Alternatives to Contact Center as a Service (CCaaS)

Explore each Contact Center as a Service (CCaaS) alternative through its overview and available details on use cases, buyer fit, key features, integrations, pros and cons, and pricing. When a comparison is available, open a side-by-side view with Contact Center as a Service (CCaaS) for a closer evaluation.

#1

CallHippo

🏆 SW Recommended

Virtual Phone System For All Businesses

★★★★☆ 4.8 5 Reviews
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Overview

CallHippo is an innovative cloud-based telephony solution, tailored for businesses seeking efficient call management. It specializes in providing virtual phone systems, enabling teams to make and receive calls globally. CallHippo's standout feature is its ease of setting up virtu...

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Free TrialAvailable Starting Price₹1600 Per month HeadquartersUnited States
#2

Convoso

🏆 SW Recommended

The #1 Predictive Dialer For Your Call Center

★★★★★ 5.0 2 Reviews
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Overview

Convoso is a cloud-based call center solution designed to enhance outbound sales and lead generation. It offers an auto-dialer feature, streamlining the calling process. The software includes interactive voice response (IVR) systems for efficient call routing. Convoso supports re...

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Free TrialNot provided Starting PriceContact Vendor HeadquartersUnited States
#3

DialShree

Omnichannel Contact Center Solution

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Overview

DialShree is not just a call center software, it is a complete omnichannel contact center solution. Build smartly to meet the communication needs of all types. Unified Telecom Solutions for corporates & enterprises to improve CX. Our omnichannel communication products are right-f...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersIndia
#4

HoduCC

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Overview

HoduCC is a versatile call center software that empowers businesses to enhance their customer service operations through efficient communication solutions. Designed for both inbound and outbound call management, HoduCC offers a range of features, including automatic call distribu...

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Free TrialAvailable Starting Price$400 Per user HeadquartersIndia
#5

JustCall

🏆 SW Recommended

Cloud Phone System and SMS Solution

★★★★☆ 4.7 5 Reviews
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Overview

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. Ju...

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Free Trial14 Days Starting Price$29 Per month HeadquartersUnited States
#6

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 20 Reviews
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#7

Nextiva

🏆 SW Recommended

The Connected Conversation Platform for Businesses

★★★★☆ 4.7 17 Reviews
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Overview

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into...

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Free TrialNot provided Starting Price$15 Per month HeadquartersUkraine
#8

Ringover

The AI-driven communication platform for staffing and sales.

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Overview

Ringover is a cloud-based phone system designed for businesses seeking effective communication solutions. It offers features like call forwarding, ensuring calls are never missed. Ringover provides a unique feature of integrating with CRM systems, streamlining customer data manag...

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Free Trial7 Days Starting Price$21 Per month HeadquartersUnited States
#9

UJET

Reimagining Contact Center Solutions

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Overview

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#10

Calabrio ONE

🏆 SW Recommended

Accelerate performance. Elevate experiences.

★★★★★ 5.0 2 Reviews
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Overview

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations...

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Free TrialNot provided Starting Price$295 Per one-time HeadquartersUnited States
#11

XCALLY

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Overview

XCALLY is a powerful call center software designed to enhance customer service and streamline operations for contact centers. This platform offers comprehensive tools for managing inbound and outbound calls, tracking performance metrics, and optimizing agent productivity. With it...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersItaly
#12

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 88 Reviews
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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#13

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 25 Reviews
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Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

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Side-by-side

Need a Detailed Comparison?

Compare Contact Center as a Service (CCaaS) vs Aircall for pricing, features, integrations, and overall business fit.

Compare Contact Center as a Service (CCaaS) vs Aircall
Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States

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FAQs About Contact Center as a Service (CCaaS) Alternatives

What are the best alternatives to Contact Center as a Service (CCaaS)?
Some of the best alternatives to Contact Center as a Service (CCaaS) include Zendesk Suite, Nextiva, LiveAgent, Aircall, Calabrio ONE, CallHippo, UJET, JustCall, Ringover, Convoso, HoduCC, XCALLY, DialShree and DialedIn CCaaS. These alternatives offer similar features, better pricing, and more flexibility depending on your business needs.
Why should I consider alternatives to Contact Center as a Service (CCaaS)?
There are various reasons why users look for alternatives to Contact Center as a Service (CCaaS), such as pricing concerns, missing features, better integration options, or improved customer support. Exploring alternative solutions ensures that businesses find the best fit for their specific requirements.
Are there free alternatives to Contact Center as a Service (CCaaS)?

Yes! Depending on the product, you may find:

  • Free Trial options like Zendesk Suite, LiveAgent, Aircall, CallHippo, UJET, JustCall, Ringover, HoduCC, XCALLY and DialShree (test premium features before subscribing).

These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.

Which alternative to Contact Center as a Service (CCaaS) is best for small businesses?
Small businesses looking for an easy-to-use and cost-effective alternative to Contact Center as a Service (CCaaS) can consider Zendesk Suite, Nextiva, LiveAgent, Aircall, Calabrio ONE, CallHippo, UJET, JustCall, Ringover, Convoso, HoduCC, XCALLY, DialShree and DialedIn CCaaS. These software options offer affordable pricing, simple setup, and essential business features tailored for growing teams.
Which Contact Center as a Service (CCaaS) alternative is best for enterprises?
Enterprises seeking a robust alternative to Contact Center as a Service (CCaaS) can explore Zendesk Suite, Nextiva, LiveAgent, Aircall, CallHippo, UJET, JustCall, Ringover, Convoso and DialShree. These platforms offer scalability, advanced automation, top-tier security, and enterprise-grade customer support to meet large-scale business needs.
What are the best cloud-based Contact Center as a Service (CCaaS) alternatives?
Some of the best cloud-based alternatives to Contact Center as a Service (CCaaS) include Zendesk Suite, Nextiva, LiveAgent, Aircall, Calabrio ONE, CallHippo, UJET, JustCall, Ringover, Convoso, HoduCC, XCALLY, DialShree and DialedIn CCaaS. These platforms offer seamless remote access, real-time collaboration, automatic updates, and enhanced security for smooth software management.
Do Contact Center as a Service (CCaaS) alternatives support mobile apps?
Yes, most Contact Center as a Service (CCaaS) alternatives provide mobile apps for iOS and Android. Options like Zendesk Suite, Nextiva, LiveAgent, Aircall, CallHippo, UJET, JustCall, Ringover and DialShree offer full-featured mobile applications that allow users to manage tasks, track progress, and collaborate on the go.
What’s the final conclusion from SoftwareWorld on Contact Center as a Service (CCaaS) alternatives?
In conclusion, while Contact Center as a Service (CCaaS) solutions like Nextiva, CallHippo, and Aircall offer robust features for businesses seeking flexibility and scalability, alternatives such as UJET, LiveAgent, and Zendesk Suite also provide unique advantages tailored to specific needs. Each platform, including Convoso, JustCall, and Calabrio ONE, presents distinct functionalities that cater to diverse operational requirements. Ultimately, the choice of a CCaaS provider should align with your organization's goals, budget, and customer engagement strategies, ensuring a seamless and efficient communication experience.
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