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Contact Center as a Service (CCaaS)

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Contact Center as a Service (CCaaS) Evaluation Snapshot

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User RatingNot rated yet
Starting Price$85 / user
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Contact Center as a Service (CCaaS) Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) is a cuttingedge call center software designed to provide organizations with scalable and flexible solutions for managing customer interactions. With its cloudbased architecture, CCaaS enables businesses to set up and operate call centers without the need for extensive onpremises infrastructure. The platform offers advanced features such as automatic call distribution, interactive voice response, and realtime analytics, allowing organizations to optimize their customer service operations. Additionally, CCaaS supports multichannel communication, enabling businesses to engage with customers through phone, chat, and email. By leveraging CCaaS, organizations can enhance their customer service capabilities, improve operational efficiency, and drive customer satisfaction.
Company Evolve IP
Founded 2011
Headquarters United States
Employees NA

Support

24x7 Support Email Phone

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Banking Civic & Social Organization Hospital & Health Care Insurance
Category-Based Capabilities

Contact Center as a Service (CCaaS) Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Center Workforce Management Software 16 selected features Open category ↗ ⌄
Employee Scheduling Labor Forecasting Performance Metrics Productivity Analysis Reporting/Analytics Agent Interface Call Recording Compliance Management Customer Experience Management Queue Management Employee Coaching Tools Quality Management Leave Tracking Call Monitoring For Call Centers Intraday Management
Desktop as a Service (DaaS) Software 12 selected features Open category ↗ ⌄
Application Management File Management Device Management User Provisioning Multi-Factor Authentication Single Sign On Policy Management Admin Console BYOL Management GPU Virtualization Cloud Encryption Backup and Recovery
Infrastructure as a Service (IaaS) Software 9 selected features Open category ↗ ⌄
Service Level Agreement (SLA) Management Reporting/Analytics Log Access Load Balancing Data Security Data Migration Network Monitoring Configuration Management Performance Monitoring
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
VDI Software 7 selected features Open category ↗ ⌄
Load Balancing DaaS Third-Party Integrations Access Controls/Permissions Self Service Portal Two-Factor Authentication Multi-Device Support
Virtualization Software 15 selected features Open category ↗ ⌄
Data Migration Virtual Machine Monitoring Configuration Management Disaster Recovery Secure Data Storage Version Control Real-Time Monitoring Backup and Recovery Namespace Management Access Controls/Permissions Capacity Management Data Storage Management Performance Monitoring Load Balancing Virtual Machine Provisioning
Pricing Information

Contact Center as a Service (CCaaS) Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Monthly Subscription
Agents
$85 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Alternative Products

Top Contact Center as a Service (CCaaS) Alternatives

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Frequently Asked Questions

Contact Center as a Service (CCaaS) FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Contact Center as a Service (CCaaS) is a cuttingedge call center software designed to provide organizations with scalable and flexible solutions for managing customer interactions. With its cloudbased architecture, CCaaS enables businesses to set up and operate call centers without the need for extensive onpremises infrastructure. The platform offers advanced features such as automatic call distribution, interactive voice response, and realtime analytics, allowing organizations to optimize their customer service operations. Additionally, CCaaS supports multichannel communication, enabling businesses to engage with customers through phone, chat, and email. By leveraging CCaaS, organizations can enhance their customer service capabilities, improve operational efficiency, and drive customer satisfaction.

  • No, Contact Center as a Service (CCaaS) does not offer a free version.

  • Yes, Contact Center as a Service (CCaaS) offers a free trial.

  • No, Credit Card details are not required for the Contact Center as a Service (CCaaS) trial.

  • Contact Center as a Service (CCaaS) offers the following pricing plans & packages:

    Agents

    $85 Per User

  • Contact Center as a Service (CCaaS) supports the following payment frequencies:

    • Monthly Subscription

  • No, Contact Center as a Service (CCaaS) does not offer an API.

  • Contact Center as a Service (CCaaS) offers support with the following options:
    • 24x7 Support , Email , Phone

  • Contact Center as a Service (CCaaS) offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Contact Center as a Service (CCaaS) supports the following languages:
    • English

  • Following are the typical users of the Contact Center as a Service (CCaaS):
    • Self-Employed , Small-Business , Midsize-Business

  • Contact Center as a Service (CCaaS) supports the following deployment:
    • Cloud Hosted

  • Contact Center as a Service (CCaaS) supports the following devices and operating systems:
    • Web-Based
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