Best Online Knowledge Management Software

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid

eXo Platform is a digital workplace solution designed to enhance team collaboration and communication. It combines features like social networking, forums, and chat for interactive engagement. The platform offers spaces for teams to collaborate on projects, and document management for easy file sharing and editing. eXo includes an integrated calendar for event planning and scheduling. Users can pe... Read more about eXo Platform

Bloomfire is a knowledge engagement platform that centralizes and democratizes organizational information. It's designed to make company knowledge easily accessible, fostering a culture of collaboration and informed decision-making. The software features a powerful search engine, quickly surfacing relevant information from a variety of content types. Bloomfire supports diverse media formats, inclu... Read more about Bloomfire

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

HappyFox Help Desk is a cloud-based customer support software designed to simplify ticketing and helpdesk operations. It centralizes customer requests from various channels, including email, chat, and social media, into a unified ticketing system. HappyFox offers automated ticket sorting and assignment, which streamlines workflow and improves response time. The platform includes a self-service kno... Read more about HappyFox Help Desk

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

M-Files is an innovative document management software designed to transform how businesses handle information. It stands out for its unique metadata-driven approach, which organizes documents based on their content rather than location, making file retrieval exceptionally efficient. The software offers powerful search capabilities, allowing users to find files quickly using keywords. M-Files suppo... Read more about M-Files

User.com is a comprehensive software platform designed to streamline business operations and enhance customer engagement. It's an all-in-one solution that combines advanced CRM (Customer Relationship Management) capabilities, marketing automation, and live chat tools. The platform excels in personalizing customer interactions, ensuring that each touchpoint is tailored and relevant. With User.com, ... Read more about User.com

Seismic Learning, formerly known as Lessonly, is a powerful software designed for streamlined employee training and development. It simplifies the creation and management of training content, making it accessible to employees of all skill levels. With Seismic Learning, you can easily build interactive lessons, quizzes, and assessments, enhancing engagement and knowledge retention. Its user-friendl... Read more about Seismic Learning (Formerly Lessonly)

Jive is a comprehensive communication and collaboration software designed to enhance productivity and connectivity within organizations. Its platform functions as a social intranet, providing a central hub for employees to share information, collaborate on projects, and connect with colleagues. Key features include personalized news feeds, document collaboration, and interactive discussion forums.... Read more about Jive

Helpjuice stands out as a specialized knowledge base software developed to streamline information management and accessibility for companies. Its intuitive platform allows for easy creation and organization of content, making it a breeze for teams to compile and share knowledge. A standout feature is its powerful search engine, ensuring users find the right information swiftly. Helpjuice also exce... Read more about Helpjuice

Knowmax is an innovative knowledge management solution that empowers customer service teams with easy access to vital information. Its standout feature is the decision tree functionality, which guides agents through complex customer queries, ensuring accurate and consistent responses. Knowmax also excels in creating, organizing, and sharing knowledge through an intuitive interface, making it user-... Read more about Knowmax

Tridion Docs is a sophisticated document management software designed to streamline the creation, management, and distribution of structured content. It provides tools for version control, collaboration, and content reuse, making it ideal for organizations that handle large volumes of documentation. Tridion Docs supports multiple output formats, ensuring that content can be easily adapted for diff... Read more about Tridion Docs

Coveo Relevance Cloud is an advanced enterprise search solution that leverages AI to deliver personalized, contextually relevant search results across digital experiences. It integrates seamlessly with websites, eCommerce platforms, and enterprise systems to offer intelligent search and recommendations. Its powerful machine learning capabilities continuously learn from user interactions, refining ... Read more about Coveo Relevance Cloud

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. With its intuitive interface, users can easily log hours, categorize activities, and generate reports that showcase team pe... Read more about C2-ITSM

Gainsight Digital Hub is a powerful community software designed to foster engagement and collaboration among customers, employees, and stakeholders. With its userfriendly interface, Gainsight enables organizations to create dynamic online communities where users can share knowledge, ask questions, and provide feedback. The platform offers features for discussion forums, resource libraries, and eve... Read more about Gainsight Digital Hub

Lucidworks Fusion is an advanced inventory management software designed to enhance data discovery and analytics capabilities across organizations. This platform enables businesses to effectively manage their inventory by providing comprehensive insights into stock levels, demand trends, and supplier performance. With its powerful search functionality, users can quickly access relevant inventory da... Read more about Lucidworks Fusion

Guides is a knowledge management software designed to help organizations organize, share, and access critical information and resources. The platform allows businesses to create a centralized knowledge base where employees can easily store and retrieve documents, manuals, FAQs, and troubleshooting guides. Guides includes tools for categorizing and tagging content, ensuring that users can quickly f... Read more about Guides

i2i is a content management software designed to help businesses organize, manage, and distribute digital content efficiently. The platform offers tools for storing documents, images, videos, and other media, allowing users to access and share content from a centralized location. i2i includes features such as version control, collaboration tools, and content categorization, ensuring that all team ... Read more about i2i

Citavi is a Knowledge Management Software that helps users organize and manage research materials, citations, and project notes. Designed for academics, researchers, and students, Citavi offers a seamless platform to collect, analyze, and organize information for writing papers, theses, and research reports. The software allows users to import references from various sources, such as online databa... Read more about Citavi

UniCourt Enterprise API is a Business Intelligence Software that provides access to structured legal data, enabling businesses to analyze case trends, track litigation, and make informed decisions. The platform offers API integration, making it easy to retrieve data on court cases, legal entities, and regulatory changes. UniCourt’s advanced search and filtering tools allow users to explore speci... Read more about UniCourt Enterprise API

Paperpile is a knowledge management software designed to help researchers, academics, and businesses organize, store, and manage research papers and academic articles efficiently. The software integrates seamlessly with tools like Google Drive and Google Docs, allowing users to collect, annotate, and share documents in one centralized platform. Paperpile’s powerful search and tagging system enab... Read more about Paperpile

CAST Imaging is an advanced enterprise architecture software that provides organizations with a visual map of their software systems, enabling a comprehensive understanding of application structure and interdependencies. The platform offers automated application discovery and code analysis, helping IT teams visualize system components, data flows, and potential bottlenecks. CAST Imaging’s i... Read more about CAST Imaging

TheBrain is an innovative mind mapping software designed to help individuals and teams organize and visualize ideas, projects, and workflows. The platform enables users to create interactive mind maps that represent complex concepts, allowing for easier understanding and problem-solving. TheBrain’s unique interface allows users to link ideas, notes, and tasks in a non-linear fashion, creating a ... Read more about TheBrain

Litera Foundation is a powerful knowledge management software tailored for law firms, legal departments, and other professional organizations that rely on vast amounts of documents and information. The platform enables teams to organize, store, and share critical knowledge across the organization, ensuring that valuable information is accessible to the right people at the right time. Litera Founda... Read more about Litera Foundation