Best Customer Satisfaction Apps for Android and iPhone

QuickTapSurvey is a versatile data collection tool ideal for on-the-go surveys and assessments. Its offline capability ensures surveys can be conducted anywhere, even without an internet connection. With customizable survey templates and question types, users can tailor surveys to gather specific insights efficiently. The software's real-time reporting feature provides instant access to survey res... Read more about QuickTapSurvey

Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and ... Read more about Wootric

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace

Critizr is an innovative survey software designed to enhance customer feedback management for businesses across various industries. This platform enables organizations to create and distribute customizable surveys, allowing them to gather valuable insights into customer experiences and preferences. With its user-friendly interface, Critizr streamlines the process of collecting, analyzing, and acti... Read more about Critizr

Botsify is a live chat software that enhances customer engagement through automated and human-driven chat solutions. Businesses can set up AI-powered chatbots to handle common queries, reducing wait times and ensuring customers receive instant responses. Botsify also offers live chat options, allowing support agents to step in when needed for complex issues. The platform includes features like cha... Read more about Botsify

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

Dito CRM is a customer relationship management software that helps businesses track client interactions, manage leads, and optimize sales processes. The platform provides tools for organizing customer data, scheduling follow-ups, and analyzing sales performance, supporting data-driven customer engagement. Dito CRM’s analytics offer insights into customer preferences, sales trends, and engagement... Read more about Dito CRM

AskNicely is a customer feedback software that centers on the Net Promoter Score (NPS) methodology. It automates the collection of customer feedback using personalized, mobile-friendly surveys. The platform offers real-time customer insights, enabling businesses to respond swiftly to feedback. One of its key features is the ability to integrate with other business tools, enhancing data analysis an... Read more about AskNicely

GuestXM is an all-in-one restaurant management software designed to enhance operational efficiency and improve the dining experience for both staff and patrons. This platform offers a range of features, including reservation management, table allocation, and guest feedback collection, enabling restaurants to streamline their operations effectively. With its user-friendly interface, restaurant staf... Read more about GuestXM

Digital Air Strike is an innovative software solution focused on social media marketing and online reputation management, primarily for the automotive industry. Its main strength lies in enhancing customer engagement through various digital channels. The platform offers tools for managing and responding to online reviews, a critical feature for maintaining a positive public image. It also provides... Read more about Digital Air Strike

NiceJob is a customer review and reputation management software crafted to help businesses boost their online presence and credibility through customer feedback. A standout feature of NiceJob is its automated review solicitation process, which encourages satisfied customers to leave reviews, enhancing the company's online reputation. The platform integrates with various review sites, ensuring broa... Read more about NiceJob

Broadly is a user-friendly software tool developed to enhance the online presence and reputation of small businesses. Its primary focus is on streamlining the process of gathering and managing online reviews, a key factor in attracting new customers. Broadly enables automated requests for customer feedback, making it easier to collect reviews across multiple platforms like Google and Facebook. The... Read more about Broadly

zenloop is a cutting-edge customer experience software designed to help businesses collect, analyze, and improve customer feedback effectively. The platform offers a range of tools for creating surveys, monitoring customer sentiment, and tracking key performance indicators related to customer satisfaction. With its user-friendly interface, organizations can design custom surveys that resonate with... Read more about zenloop

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scori... Read more about Zonka Feedback

SurveyLab is a professional survey software that caters to creating, sending, and analyzing online surveys. Its user-friendly interface allows for easy crafting of surveys, tailored to specific needs. The tool supports various question types, including multiple-choice and open-ended, enhancing survey versatility. Real-time results tracking is a key feature, providing instant insights into responde... Read more about SurveyLab

Trustmary is a tool designed for businesses to gather and showcase customer testimonials. It focuses on converting positive customer experiences into powerful marketing content. The platform simplifies the process of collecting testimonials through automated surveys and feedback forms. Trustmary also enables the easy integration of these testimonials into websites, enhancing credibility and trust ... Read more about Trustmary

UniFocus is a comprehensive workforce management software tailored to optimize labor resources in various industries. Its standout feature is labor forecasting, which uses advanced algorithms to predict staffing needs, ensuring businesses have the right amount of staff at the right times. This leads to enhanced efficiency and customer satisfaction. The software also excels in employee scheduling, ... Read more about Unifocus

SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries. We are a team of enthusiasts who can take your feedback process from measurement to ACTIONABILITY. Read more about SurveySensum

RepuGen is a cutting-edge reputation management software designed to help businesses monitor, manage, and enhance their online presence and brand reputation. With its comprehensive suite of tools, RepuGen enables organizations to track mentions across various platforms, including social media, review sites, and forums, providing real-time insights into public perception. The software features sent... Read more about RepuGen

StoryTap is a unique content marketing platform designed to help businesses create authentic, user-generated video content that resonates with audiences. The software allows companies to easily collect video testimonials, reviews, and stories directly from customers. Through its easy-to-use interface, users can create branded campaigns that encourage customers to share their experiences via video,... Read more about StoryTap

ReviewInc is a comprehensive review management software designed to help businesses enhance their online reputation and customer engagement. This platform offers a suite of tools for monitoring customer feedback, soliciting reviews, and analyzing sentiment across multiple platforms. With its user-friendly interface, businesses can easily track reviews, respond to customer feedback, and generate re... Read more about ReviewInc

CafeX Suite is a project management software designed to support teamwork and efficient project execution. It includes features like task tracking, file sharing, and realtime messaging, making it easy for teams to collaborate on projects. CafeX Suite’s intuitive interface allows users to set up project timelines, assign responsibilities, and monitor completion rates, helping teams stay organized... Read more about CafeX Suite

Case Status is a robust portal software designed to streamline case management and improve communication between organizations and their clients or stakeholders. It provides a secure, user-friendly interface where users can submit, track, and manage cases or requests in real-time. Case Status offers customizable workflows, enabling organizations to tailor the case handling process to their specifi... Read more about Case Status

ProProfs Survey Maker is a user-friendly software developed to simplify the survey creation process. With its intuitive interface, you can easily build custom surveys and gather valuable insights from your audience. One of its standout features is the vast library of survey templates, covering various topics and industries, which can save you time and effort. The software offers robust reporting a... Read more about ProProfs Survey Maker

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective c... Read more about FROGED