Top OmniTouch Contact Center Alternatives & Competitors

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations to deliver exceptional customer service. With Calabrio ONE, managers can effectively schedule agents, track performance... Read more about Calabrio ONE

CallHippo is an innovative cloud-based telephony solution, tailored for businesses seeking efficient call management. It specializes in providing virtual phone systems, enabling teams to make and receive calls globally. CallHippo's standout feature is its ease of setting up virtual phone numbers for different countries, fostering global business connectivity. The software is equipped with user-fri... Read more about CallHippo

Convoso is a cloud-based call center solution designed to enhance outbound sales and lead generation. It offers an auto-dialer feature, streamlining the calling process. The software includes interactive voice response (IVR) systems for efficient call routing. Convoso supports real-time reporting and analytics, providing valuable insights into call operations. The tool is equipped with call record... Read more about Convoso

DialShree is not just a call center software, it is a complete omnichannel contact center solution. Build smartly to meet the communication needs of all types. Unified Telecom Solutions for corporates & enterprises to improve CX. Our omnichannel communication products are right-fit for the organizations looking for improved Customer Satisfaction & Profitability. Read more about DialShree

HoduCC is a versatile call center software that empowers businesses to enhance their customer service operations through efficient communication solutions. Designed for both inbound and outbound call management, HoduCC offers a range of features, including automatic call distribution, interactive voice response, and call recording capabilities. Its intuitive interface allows agents to manage calls... Read more about HoduCC

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes ... Read more about JustCall

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto a... Read more about Nextiva

Aircall is a cloud-based phone system designed for modern businesses. It offers an intuitive interface that integrates seamlessly with popular CRM and helpdesk tools. Key features include easy call routing, voicemail, call recording, and analytics for performance monitoring. Aircall also supports international calling and number porting. Its click-to-dial function simplifies outbound calling, whil... Read more about Aircall

Ringover is a cloud-based phone system designed for businesses seeking effective communication solutions. It offers features like call forwarding, ensuring calls are never missed. Ringover provides a unique feature of integrating with CRM systems, streamlining customer data management. The software includes voice and video conferencing, facilitating team collaboration. Users can benefit from call ... Read more about Ringover

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET ... Read more about UJET

XCALLY is a powerful call center software designed to enhance customer service and streamline operations for contact centers. This platform offers comprehensive tools for managing inbound and outbound calls, tracking performance metrics, and optimizing agent productivity. With its intuitive interface, XCALLY allows supervisors to monitor real-time call data, manage queues, and assign agents to spe... Read more about XCALLY

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite