OmniTouch Contact Center
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OmniTouch Contact Center Evaluation Snapshot
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Product Overview
OmniTouch Contact Center Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Training
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Typical Customers
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Category-Based Capabilities
OmniTouch Contact Center Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Pricing Information
OmniTouch Contact Center Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Alternative Products
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Frequently Asked Questions
OmniTouch Contact Center FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
OmniTouch Contact Center is a comprehensive call center software solution designed to enhance customer service and improve communication efficiency for organizations. The platform offers tools for managing inbound and outbound calls, enabling businesses to operate flexible and scalable contact center operations. OmniTouch features advanced routing capabilities, ensuring that customer inquiries are directed to the appropriate agents for prompt resolution. The software includes real-time monitoring and reporting tools that provide insights into call performance metrics, allowing organizations to assess agent productivity and customer satisfaction levels. Additionally, OmniTouch integrates seamlessly with existing customer relationship management (CRM) systems, ensuring a cohesive approach to customer engagement. By leveraging OmniTouch Contact Center, businesses can improve their customer service capabilities, drive operational efficiency, and enhance overall customer satisfaction.
- No, OmniTouch Contact Center does not offer a free version.
- Yes, OmniTouch Contact Center offers a free trial.
- No, Credit Card details are not required for the OmniTouch Contact Center trial.
- No, OmniTouch Contact Center does not offer an API.
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OmniTouch Contact Center offers support with the following options:
- Chat
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OmniTouch Contact Center offers training with the following options:
- In-person , Documentation
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OmniTouch Contact Center supports the following languages:
- English
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Following are the typical users of the OmniTouch Contact Center:
- Self-Employed , Small-Business , Midsize-Business
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OmniTouch Contact Center supports the following deployment:
- Cloud Hosted , On-Premise
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OmniTouch Contact Center supports the following devices and operating systems:
- Web-Based , Windows , Linux
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