In an always-connected world, many businesses prefer service desk software solutions that require no local installation. Below, you’ll find top online service desk software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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List of Top Web-Based Service Desk Software - Page 3
Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.
Cloud Based Service Desk Software Products 51–75
Use search, filters, and available product tabs to evaluate the next 25 listings in this category.
TeamDynamix is an advanced IT Service Management (ITSM) software designed to enhance the efficiency of IT teams in managing service requests and incidents. This comprehensive platform offers a suite of features that streamline IT processes, improve service delivery, and ensure co...
C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. Wit...
Helpdesks are vital for business success. Using the right software streamlines helpdesk efficiency through effective support request management. NinjaOne Ticketing delivers context-rich automated ticketing, designed for IT teams to improve ticket resolution times and boost team o...
Trusted by over 220+ brands worldwide, NeoAssist is an omnichannel customer service desk software connecting all the channels in one unified solution to improve your team’s productivity. With 15+ years of market experience, NeoAssist analyzes customer feedback and satisfaction to...
Movidesk is a comprehensive service desk software designed to streamline customer support and improve service efficiency. The platform provides ticket management, automated workflows, and a knowledge base, helping support teams resolve issues faster. Movidesk’s customizable dashb...
Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single p...
Most service management platforms get built for IT and then awkwardly stretched to cover HR, facilities, and finance later. IFS assyst, IFS's enterprise service management platform, takes the wider view from the start, centralizing service requests and support functions across ev...
USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools fo...
Electric AI is a cutting-edge IT management software designed to streamline and automate IT operations for businesses. The platform provides a centralized hub for managing all aspects of IT support, from ticketing to asset management. With Electric AI, organizations can easily tr...
There's a certain kind of help desk software that spends more time selling AI features than actually helping a small team answer tickets. HESK goes the other direction entirely, a straightforward, no frills ticketing system that's stayed lightweight for over 21 years, and the dow...
Kundo is a versatile customer service software that enables businesses to manage and respond to customer inquiries efficiently across multiple channels. With Kundo, companies can handle email, chat, social media, and forum interactions within a single platform, reducing response...
Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing...
Tempo Cost Tracker is a powerful project management software that enables businesses to monitor and control project costs in real time. The platform allows project managers to track expenses, compare them to budgets, and make data-driven decisions to ensure that projects stay wit...
SmartITSM is IT service management software designed to streamline IT operations, automate workflows, and improve service delivery for organizations. The platform includes modules for incident management, change management, asset management, and service requests, helping IT teams...
Aranda is an IT service management software designed to help organizations manage incidents, service requests, and internal support processes efficiently. With structured workflows, automation, SLA tracking, and reporting capabilities, Aranda enables IT teams to improve response...
QAlert is an advanced customer relationship management (CRM) software designed to help businesses manage and nurture their customer relationships with ease. It offers a comprehensive set of tools for tracking customer interactions, managing leads, automating follow-ups, and impro...
Point of Business is a robust service desk software that helps businesses improve customer support and streamline their helpdesk operations. Designed for organizations of all sizes, Point of Business allows teams to efficiently manage and resolve customer service requests through...
Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees...
Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one centr...
ServiceWise is a service desk and field service management solution built to help organizations manage support tickets, work orders, and service operations efficiently. With configurable workflows, scheduling tools, and real-time visibility, it enables teams to coordinate service...
Hornbill is a comprehensive IT Service Management (ITSM) software designed to streamline and optimize IT support and service delivery within organizations. It offers a suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that...
Desk Manager is a robust help desk software solution designed to improve customer support operations for businesses of all sizes. It allows companies to streamline ticket management, track customer interactions, and enhance communication between support agents and customers. The...
Serviceware Processes is a comprehensive IT Service Management (ITSM) software solution designed to streamline IT operations and improve service delivery. It helps organizations manage IT services more efficiently by automating key processes, such as incident management, problem...
Tikit is a help desk software designed to help businesses manage customer support tickets and resolve issues efficiently. The platform provides tools for ticket creation, categorization, assignment, and tracking, allowing customer service teams to manage support requests from var...
With 15 million+ users each month, ProProfs Help Desk is used in 150+ countries to manage customer and internal support efficiently. The platform offers easy ticket tracking, automation, shared inboxes, and reporting tools, helping teams resolve issues faster while maintaining cl...
Automates Customer Support And Centralizes Multichannel Ticket Management
Core Use Cases
Manage Customer Tickets
Automate Repetitive Requests
Route Support Inquiries
Provide Self Service
Monitor Agent Performance
Target Users
Customer Support Teams
Help Desk Managers
Customer Service Agents
Small Businesses
Growing Enterprises
Industry Fit
SaaS
Ecommerce
Information Technology
Education
Healthcare
Professional Services
Key Features
AI Ticket Automation
Shared Inbox
Omnichannel Support
Knowledge Base
SLA Management
Support Analytics
USP
AI Powered Help Desk Combining Ticketing Automation And Self Service
Pros
AI features can automate repetitive tickets and assist agents with responses
Supports multiple customer communication channels through a unified help desk
Strong self service capabilities can reduce repetitive customer inquiries
Shared inboxes, ticket routing, and automation improve team collaboration
Provides detailed reporting for agent performance, response times, ticket trends, and customer ratings
Cons
The growing range of AI and automation features may require time to configure effectively
Teams needing highly specialized enterprise ITSM capabilities may require a more IT focused platform
Extensive customization options can increase the initial setup effort
Smaller teams may not need the full range of omnichannel and AI capabilities
Some advanced functionality may depend on integrations with other ProProfs products or external systems
Pricing Packages
Available plan information from the product profile.
Essentials$19.99 Per month
Business$29.99 Per month
Business Complete Elite$179.97 Per month
Free TrialAvailableStarting Price$19.99 Per monthHeadquartersUnited States
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