Trengo Claim

Customer Service Software

3.0 4 Reviews

Write a Review Visit website

Trengo Overview

Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one central location. This integration enables teams to respond more quickly and efficiently to customer inquiries. Trengo also offers a collaborative team inbox, allowing multiple team members to work on conversations simultaneously, ensuring seamless customer support. The software includes automation tools like chatbots and flow builders, enhancing customer interaction and reducing workload. Furthermore, Trengo provides insightful analytics, helping businesses to track performance and improve customer support strategies. User-friendly and versatile, Trengo is ideal for businesses looking to unify and optimize their customer communication channels.

Trengo screenshot & Video

Trengo screenshot & Video

Trengo screenshot & Video

Trengo screenshot & Video

Trengo screenshot & Video

Contact Details

Trengo
2017
Netherlands
101-500

Support

Email
Phone
Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Mac

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Language Supported

Arabic, Dutch, English, French, German, Indonesian, Italian, Portuguese, Russian, Spanish

Industries

Automotive, E-commerce, Financial Services, Hospitality, Leisure & Travel, Oil & Energy, Restaurants, Utilities

Trengo Features

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Trengo Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

7 Days

Free Version

NA

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Essentials

$107 Per Month

Trengo FAQ's

No, Trengo does not offer a free version.

Yes, Trengo offers a free trial.

No, Credit Card details are not required for the Trengo trial.

Trengo offers the following pricing plans & packages:

Starting Plan:

$107 Per Month

Trengo supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Trengo offers an API.

Trengo offers support with the following options:
- Email , Phone , Chat , Knowledge Base

Trengo offers training with the following options:
- In-person , Webinar , Documentation

Trengo supports the following languages:
- Dutch , English , Spanish

Following are the typical users of the Trengo:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Trengo supports the following deployment:
- Cloud Hosted

Trengo supports the following devices and operating systems:
- Web-Based , iPhone , Android