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Top LiveHelp Alternatives & Competitors
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Last Updated: September 01, 2026
Popular Alternative Software
All Competitors and Alternatives to LiveHelp
Best Paid & Free Alternatives for LiveHelp
Text Request Vee24 Slack Birdeye EngageBay CRM Freshchat Freshdesk Intercom LiveAgent LiveChat Lucky Orange Pipedrive Salesforce Service Cloud
Overview
Text Request is a cloud-based business texting platform that helps organizations communicate quickly and personally with customers, teams, and contacts through SMS and MMS messaging. Instead of relying on email or phone calls alone, users can send and receive text messages from a centralized business inbox, track conversations, and automate message workflows. The platform is designed to support bo... Read more about Text Request
Problem It Solves
-
Low Engagement And Fragmented Communication Across Email And Phone
Core Use Cases
-
Send Appointment And Payment Reminders
-
Conduct Sales Outreach
-
Automate Follow-Up Messaging
-
Run Customer Support Conversations
Target Users
-
Support Teams
-
Operations Managers
-
Customer Success Teams
-
Office Administrators
Industry Fit
-
Retail
-
Healthcare
-
Field Services
-
Professional Services
-
SaaS
Key Features
-
Automated Replies And Scheduling
-
Two-Way Text Conversations
-
Reporting And Analytics
-
Contact Segmentation
USP
-
Unified Business Texting Platform With Two-Way Messaging
Pricing
Basic
$59.99 Per Month
30 Days
$59.99 Per month
United States
Overview
Vee24 is a sophisticated live chat software that enhances customer engagement and streamlines communication between businesses and their customers. The platform offers realtime messaging, allowing companies to respond quickly to customer inquiries and resolve issues efficiently. Vee24 integrates with various digital channels, including websites, mobile apps, and social media platforms, providing b... Read more about Vee24
Pricing
Basic
$1 Per Year
NA
$1 Per year
United States
SW Recommended
Overview
Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack
Problem It Solves
-
Facilitates Team Communication And Collaboration In Real-time
Core Use Cases
-
Facilitate Team Communication
-
Streamline Project Collaboration
-
Integrate With Tools And Services
-
Automate Routine Tasks
-
Enhance Remote Work Productivity
Target Users
-
Team Collaborators
-
Project Managers
-
Remote Workers
-
Customer Support Teams
-
IT Administrators
Industry Fit
-
Technology
-
Media
-
Education
-
Healthcare
-
Finance
-
Retail
Key Features
-
Real-time Messaging
-
File Sharing
-
Channel Organization
-
Integrations With Apps
-
Searchable History
-
Video And Voice Calls
USP
-
Streamline Team Communication And Collaboration Effortlessly
Popular Integrations
Pros
-
Real-time messaging keeps distributed teams connected without email clutter
-
Channels organize conversations by topic, project, or department cleanly
-
Thousands of app integrations reduce constant tab-switching throughout the day
-
Search function retrieves old messages and shared files surprisingly fast
-
Huddles offer lightweight audio calls without scheduling a formal meeting
-
Workflow Builder automates repetitive tasks without needing any coding skills
-
Slack Connect lets external partners collaborate inside your existing workspace
-
Free tier remains genuinely useful for small teams getting started
Cons
-
Reporting tools feel limited for data-heavy rental operations
-
Mobile experience doesn't match the depth of the desktop version
-
Onboarding new staff takes more effort than initially expected
-
Pricing structure favors larger fleets over smaller rental businesses
Pricing
Pro
₹2.78 Per Month
Business+
₹6.33 Per User
Available
₹2.78 Per month
United States
Leading Review Management & Messaging Platform for Local Businesses
Overview
Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye
Problem It Solves
-
Improves Customer Feedback Management And Enhances Online Reputation
Core Use Cases
-
Monitor Customer Feedback
-
Improve Online Reputation
-
Engage With Customers
-
Gather Insights
-
Enhance Customer Experience
Target Users
-
Small Business Owners
-
Marketing Professionals
-
Customer Experience Managers
-
Franchise Operators
-
Multi-location Business Managers
Industry Fit
-
Healthcare
-
Retail
-
Automotive
-
Hospitality
-
Financial Services
-
Real Estate
Key Features
-
Review Management
-
Customer Feedback Collection
-
Sentiment Analysis
-
Automated Reporting
-
Competitor Benchmarking
USP
-
Transform Customer Experiences With Real-time Feedback Insights
Pros
-
All-in-one reputation platform saves juggling multiple disconnected tools
-
Review requests via text actually get responses from customers
-
Centralizes feedback from 200+ review sites in one dashboard
-
Automated review generation campaigns run without constant manual oversight
-
Sentiment analysis surfaces real customer pain points quickly
-
Webchat and messaging tools keep conversations in a single inbox
-
Competitive benchmarking shows exactly where rivals outrank you locally
-
Multi-location businesses get granular performance data per branch
Cons
-
Reporting customization feels limited for data-heavy marketing teams
-
Review request workflows need manual adjustment across multiple locations
-
Pricing climbs noticeably as location count and features expand
-
Dashboard navigation takes time to feel natural for new users
Available
Contact Vendor
United States
All-in-One CRM - Marketing, Sales & Support Software
Overview
EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM
Problem It Solves
-
Streamlines Customer Relationship Management For Small Businesses To Boost Sales And Engagement
Core Use Cases
-
Manage Customer Relationships
-
Automate Marketing Campaigns
-
Track Sales Leads
-
Analyze Customer Data
-
Streamline Support Processes
Target Users
-
Small Business Owners
-
Marketing Professionals
-
Sales Teams
-
Customer Support Representatives
-
Startup Founders
Industry Fit
-
Marketing
-
Sales
-
E-commerce
-
Real Estate
-
Healthcare
-
Education
Key Features
-
Contact Management
-
Email Marketing Automation
-
Sales Pipeline Tracking
-
Customer Support Ticketing
-
Lead Scoring
-
Analytics And Reporting
USP
-
Streamline Customer Interactions And Boost Sales Effortlessly
Popular Integrations
Pros
-
All-in-one CRM keeps sales, marketing, and support under one roof
-
Contact timelines show every interaction clearly without digging through notes
-
Free plan is genuinely usable, not just a stripped-down teaser
-
Social media profiles attach directly to contact records with context
-
Affordable pricing tiers make it accessible for bootstrapped startups
-
Built-in email sequences eliminate the need for a separate tool
-
Pipeline views update in real time as deals move forward
-
Smaller teams get enterprise-level CRM features without the enterprise price tag
Cons
-
Reporting depth falls short for data-driven sales teams
-
Free plan limits become restrictive as contacts grow
-
All-in-one approach means no single area feels truly polished
-
Navigating between CRM and marketing modules adds unnecessary friction
Pricing
BASIC
$12.74 Per Month
Available
$12.74 Per month
United States
Live Chat & AI Bots for Customer Messaging
Overview
Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless customer experience. Freshchat's multi-platform compatibility enhances its accessibility, making it easy to integrate int... Read more about Freshchat
Problem It Solves
-
Streamlines Customer Communication And Support Through Real-time Messaging
Core Use Cases
-
Engage Customers In Real-time
-
Automate Support With Chatbots
-
Personalize Customer Interactions
-
Integrate With CRM Systems
-
Analyze Customer Conversations
Target Users
-
Small And Medium-sized Businesses
-
Customer Support Teams
-
Sales Teams
-
Marketing Teams
-
E-commerce Businesses
Industry Fit
-
E-commerce
-
Retail
-
Healthcare
-
Travel
-
Education
-
Financial Services
Key Features
-
Live Chat Support
-
AI-powered Chatbots
-
Multi-channel Messaging
-
Customer Segmentation
-
Analytics And Reporting
USP
-
Instant Customer Support With Seamless And Real-time Messaging
Popular Integrations
Pros
-
AI-powered chat bots handle routine queries without human intervention needed
-
Unified inbox brings email, chat, and social messages together cleanly
-
Agent workload balancing distributes conversations fairly across support teams
-
Free plan available for small teams just getting started
-
Mobile apps keep support agents responsive even away from desks
-
Canned responses cut repetitive typing during high-volume chat periods
-
Detailed conversation analytics help managers spot bottlenecks quickly
-
Integrates naturally with other Freshworks products like CRM and helpdesk
Cons
-
Mobile app experience feels noticeably limited compared to the desktop
-
Bot-building logic gets complicated quickly for non-technical users
-
Reporting depth falls short for teams that rely on analytics
-
Pricing climbs fast once you move beyond basic plan features
Pricing
Growth
$1,499 Per Month
Pro
$3,999 Per Month
Enterprise
$6,399 Per Month
14 Days
$1,499 Per month
United States
Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.
Overview
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk
Problem It Solves
-
Streamlining Customer Support And Enhancing Communication Efficiency
Core Use Cases
-
Manage Customer Inquiries
-
Automate Support Tasks
-
Track Support Metrics
-
Collaborate With Team Members
-
Customize Support Workflows
Target Users
-
Customer Support Agents
-
Support Team Managers
-
IT Service Desk Teams
-
Sales And Marketing Teams
-
Small To Medium-sized Businesses
Industry Fit
-
Customer Support
-
IT Services
-
Retail
-
Healthcare
-
Education
-
E-commerce
Key Features
-
Ticket Management
-
Multi-channel Support
-
Automation Tools
-
Self-service Portal
-
Reporting And Analytics
-
Customizable Workflows
USP
-
Effortless Customer Support With Seamless Multichannel Integration
Pros
-
Ticket management stays organized even across multiple support channels
-
Free plan actually includes useful features for small teams
-
Automations handle repetitive tasks without requiring technical knowledge
-
AI-powered suggestions help agents resolve tickets noticeably faster
-
Clean agent interface reduces onboarding time to under a week
-
Collision detection prevents two agents from working same ticket simultaneously
-
Reporting dashboards give managers clear visibility into team performance
-
Scales comfortably from startup size up to enterprise support operations
Cons
-
Reporting depth falls short for analytics-driven support teams
-
Free plan limits become restrictive as ticket volume grows
-
Workflow automation struggles when conditional logic gets genuinely complex
-
Switching between Freshworks products adds unexpected friction mid-workflow
Pricing
Growth
₹999 Per Month
Pro
₹3,599 Per Month
Pro + AI Copilot
₹5,998 Per Month
Enterprise
₹5,699 Per Month
14 Days
₹999 Per month
United States
The only AI customer service solution you need
Overview
Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product updates, and onboarding messages all from the same place.<div><br></div><div>The AI side is where it's gotten a lot of att... Read more about Intercom
Problem It Solves
-
Streamlining Customer Communication And Support For Businesses
Core Use Cases
-
Improve Customer Support
-
Engage Website Visitors
-
Automate Workflows
-
Collect Customer Feedback
-
Drive Product Adoption
Target Users
-
Small Businesses
-
Customer Support Teams
-
Sales Teams
-
Product Managers
-
Marketing Teams
Industry Fit
-
SaaS
-
E-commerce
-
Healthcare
-
Education
-
Financial Services
-
Technology
Key Features
-
Real-time Messaging
-
Customer Support Automation
-
User Engagement Tracking
-
In-app Chat
-
Personalized Customer Experiences
USP
-
Seamless Customer Communication For Faster,personalized Support
Pros
-
Live chat widget loads and responds without noticeable lag
-
Unified inbox keeps support, sales, and onboarding conversations in one place
-
AI-powered Fin bot resolves common queries before agents even get involved
-
Product tours help onboard new users without writing a single line of code
-
Customer segmentation lets you target messages with genuinely useful precision
-
Outbound messaging and support ticketing sit inside the same platform
-
Mobile SDK works well for teams building app-first products
Cons
-
Reporting depth may frustrate teams needing granular analytical control
-
Interface design feels dated compared to modern SaaS alternatives
-
Onboarding new users takes considerably more effort than expected
-
Pricing transparency is harder to gauge without direct sales contact
Pricing
Essentials
$39 Per Month
Advanced
$99 Per User
Expert
$139 Per Month
14 Days
$39 Per month
United States
Overview
LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of different platforms, that's a real time saver instead of stitching five tools together.<div><br></div><div>What stands ... Read more about LiveAgent
Problem It Solves
-
Streamlines Customer Support Communication And Enhances Response Efficiency
Core Use Cases
-
Manage Customer Inquiries
-
Streamline Support Processes
-
Enhance Team Collaboration
-
Track Customer Interactions
-
Automate Routine Tasks
Target Users
-
Small To Medium-sized Businesses
-
Customer Support Teams
-
Sales Teams
-
IT Help Desks
-
E-commerce Companies
Industry Fit
-
E-commerce
-
Telecommunications
-
Healthcare
-
Finance
-
Retail
-
Travel
Key Features
-
Ticket Management
-
Real-time Chat
-
Call Center Support
-
Customer Analytics
-
Social Media Integration
USP
-
Seamless Customer Support With Real-time Chat And Ticketing
Popular Integrations
Pros
-
Handles email, chat, calls, and social in one place
-
Ticket management keeps every customer conversation organized and easy to track
-
Built-in call center feature saves cost on third-party phone tools
-
Social media integrations pull messages directly into the agent dashboard
-
Affordable pricing tiers make it accessible for small support teams
-
Canned responses cut down repetitive typing on common customer questions
-
Real-time chat widget is quick to deploy on any website
-
Reporting gives clear visibility into agent performance and response times
Cons
-
Social media channel setup requires more configuration steps than expected
-
Reporting depth falls short for teams needing advanced social analytics
-
Pricing climbs noticeably once higher-tier social features unlock
-
Managing multiple brand inboxes feels cluttered without careful organization
Pricing
Small business
$15 Per Month
Medium business
$29 Per Month
Large business
$49 Per Month
Enterprise
$69 Per Month
30 Days
$15 Per month
Slovakia
Overview
A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is really what separates it from tools that treat chat purely as a support channel.<div><br></div><div>Sephora reported a 25 p... Read more about LiveChat
Problem It Solves
-
Enhances Customer Support Through Real-time Chat Communication
Core Use Cases
-
Enhance Customer Support
-
Increase Sales Conversions
-
Gather Customer Feedback
-
Streamline Communication
-
Improve Response Times
Target Users
-
Small To Medium-sized Businesses
-
Customer Support Teams
-
E-commerce Websites
-
SaaS Companies
-
Online Service Providers
Industry Fit
-
E-commerce
-
Healthcare
-
Finance
-
Education
-
Retail
-
Travel
Key Features
-
Real-time Chat Support
-
Customizable Chat Widgets
-
Automated Chat Routing
-
Detailed Analytics And Reporting
-
Integration With Multiple Platforms
USP
-
Instant Customer Support And Boosting Satisfaction And Sales Effortlessly
Pros
-
Clean chat widget loads fast without slowing down your site
-
Canned responses cut agent reply time drastically during busy hours
-
Ticketing system built in so nothing falls through the cracks
-
Chat routing sends visitors to the right agent automatically
-
Detailed reports show exactly where your support team struggles
-
Over 200 integrations including Shopify, HubSpot, and Salesforce work reliably
-
Mobile app keeps agents responsive even away from their desks
-
Visitor tracking lets agents see what pages customers browsed before chatting
Cons
-
Reporting depth falls short for teams needing granular analytics
-
Pricing climbs quickly as agent seats and features expand
-
Mobile experience feels noticeably limited compared to the desktop version
-
Bot and automation capabilities lag behind dedicated chatbot platforms
Pricing
Starter
$19 Per Month
Team
$49 Per Month
Business
$79 Per Month
Available
$19 Per month
Poland
Less time crunching website data. More time growing your business.
4.9
(2 Reviews)Overview
Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify friction points and improve conversions. Designed for marketers, ecommerce brands, SaaS teams, and agencies, the platfo... Read more about Lucky Orange
Problem It Solves
-
Improves Website Conversion Rates By Analyzing User Behavior And Feedback
Core Use Cases
-
Track User Behavior
-
Analyze Conversion Rates
-
Monitor Real-time Analytics
-
Engage With Visitors
-
Optimize User Experience
Target Users
-
Small Business Owners
-
Marketing Professionals
-
UX/UI Designers
-
E-commerce Managers
-
Customer Support Teams
Industry Fit
-
E-commerce
-
SaaS
-
Healthcare
-
Education
-
Real Estate
-
Marketing
Key Features
-
Real-time Visitor Tracking
-
Heatmaps And Session Recordings
-
Conversion Funnels
-
Form Analytics
-
Live Chat Support
USP
-
Boost Conversions With Real-time Visitor Insights And Engagement Tools
Popular Integrations
Pros
-
Real-time visitor tracking shows exactly who's on your site now
-
Heatmaps reveal where users click, scroll, and lose interest fast
-
Session recordings let you watch actual user journeys without guesswork
-
Built-in live chat means you can intervene before visitors leave
-
Conversion funnels pinpoint the exact step where users drop off
-
Setup takes under 5 minutes with a single script tag
-
Pricing stays affordable even for small businesses and solo founders
Cons
-
Dashboard can feel cluttered when monitoring multiple active sessions simultaneously
-
Heatmap accuracy drops noticeably on highly dynamic or JavaScript-heavy pages
-
Pricing climbs faster than expected as monthly visitor counts grow
-
Session recording storage limits hit sooner for high-traffic websites
Pricing
Build
$32 Per Month
Grow
$72 Per Month
Expand
$199 Per Month
Scale
$839 Per Month
7 Days
$32 Per month
United States
Sales CRM & Pipeline Management Software
Overview
Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it eas... Read more about Pipedrive
Problem It Solves
-
Streamlining Sales Processes To Improve Team Productivity And Close Deals Faster
Core Use Cases
-
Track Sales Leads
-
Manage Customer Relationships
-
Automate Sales Processes
-
Analyze Sales Performance
-
Collaborate With Team Members
Target Users
-
Small Business Owners
-
Sales Managers
-
Sales Representatives
-
Account Executives
-
Business Development Professionals
Industry Fit
-
Sales
-
Real Estate
-
Recruitment
-
Consulting
-
Technology
-
Insurance
Key Features
-
Sales Pipeline Management
-
Customizable Dashboards
-
Activity Reminders
-
Email Integration
-
Reporting And Analytics
USP
-
Streamline Your Sales Process With Pipedrive's Intuitive CRM Platform
Pros
-
Visual pipeline makes deal tracking feel genuinely effortless to manage
-
Activity reminders actually keep sales reps accountable without micromanagement
-
Setup takes under 30 minutes — no consultant needed
-
Email sync works cleanly across Gmail and Outlook both
-
Reporting dashboards give sales managers clear, actionable revenue forecasts
-
Custom fields adapt the CRM to almost any sales process
-
Mobile app handles on-the-go updates without stripping core features
-
SaaS teams benefit from built-in subscription and renewal tracking tools
Cons
-
Pricing jumps noticeably as team size and feature needs grow
-
Mobile experience feels limited compared to the full desktop workflow
-
New users face a noticeable adjustment period learning the design tools
Pricing
Lite
$14 Per Month
Growth
$24 Per Month
Premium
$49 Per Month
Ultimate
$69 Per Month
14 Days
$14 Per month
United States
Turn every interaction into an agentic service experience.
4.6
(12 Reviews)Overview
Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.<div><br></div><div>The platform lets service teams manage cases, knowledge, and incidents together from one AI powered workspace, aimed at lifting productivity and customer satisfaction at the same ti... Read more about Salesforce Service Cloud
Problem It Solves
-
Streamlining Customer Support And Enhancing Service Efficiency For Businesses
Core Use Cases
-
Streamline Customer Support
-
Automate Service Processes
-
Enhance Agent Productivity
-
Personalize Customer Interactions
-
Monitor Service Performance
Target Users
-
Customer Service Representatives
-
Support Managers
-
Call Center Agents
-
IT Support Teams
-
Customer Experience Managers
Industry Fit
-
Retail
-
Financial Services
-
Healthcare
-
Manufacturing
-
Telecommunications
-
Education
Key Features
-
Case Management
-
Omnichannel Routing
-
Service Analytics
-
Knowledge Base
-
Automation Tools
-
AI-powered Chatbots
USP
-
Streamline Customer Support With Intelligent And Seamless Service Solutions
Pros
-
AI-powered case routing cuts agent response times significantly
-
Omni-Channel support handles email, chat, voice, and social together
-
Einstein AI suggests replies and next steps during live cases
-
Self-service portals let customers resolve issues without agent involvement
-
Deep integration with Sales Cloud keeps customer history fully connected
-
Reporting dashboards give managers real visibility into team performance
-
Field service tools extend support beyond the desk to technicians
-
Scales comfortably from small support teams to enterprise-level operations
Cons
-
Pricing climbs steeply as team size and feature needs grow
-
Advanced AI tools locked behind the most expensive tiers
-
Implementation demands significant time and dedicated admin resources
-
Reporting customization requires technical knowledge most support teams lack
Pricing
Starter Suite
$25 Per Month
Pro Suite
$100 Per Month
Enterprise
$175 Per Month
Available
$25 Per month
United States
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FAQs About LiveHelp Alternatives
Yes! Depending on the product, you may find:
- Free Trial options like Salesforce Service Cloud, Slack, Freshdesk, Freshchat, LiveChat, Intercom, LiveAgent, Birdeye, Text Request, Lucky Orange, EngageBay CRM and Pipedrive (test premium features before subscribing).
These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.