LiveHelp
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LiveHelp Evaluation Snapshot
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Product Overview
LiveHelp Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
LiveHelp Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Pricing Information
LiveHelp Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
€4.99
Per Feature
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Top LiveHelp Alternatives
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Frequently Asked Questions
LiveHelp FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
LiveHelp is an intuitive live chat software designed to enhance customer support and engagement for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated chatbots, customer profiling, file sharing, and detailed analytics, providing organizations with the tools needed to deliver exceptional customer service and improve user experiences. LiveHelp’s user-friendly interface allows support agents to engage with customers instantly, addressing inquiries, resolving issues, and providing personalized assistance in real-time. The automated chatbot feature enables businesses to handle common questions and tasks efficiently, reducing response times and freeing up agents to focus on more complex customer needs. Customer profiling tools allow agents to access detailed information about each customer’s history, preferences, and interactions, facilitating tailored and proactive support that enhances satisfaction and loyalty. Additionally, LiveHelp includes robust file sharing capabilities, enabling agents to send and receive documents, images, and other files seamlessly, improving the efficiency and effectiveness of support interactions. Detailed analytics and reporting tools provide valuable insights into chat performance, customer satisfaction levels, and support team productivity, empowering businesses to measure the effectiveness of their support strategies and make data-driven improvements. Integration with popular CRM systems, helpdesk software, and marketing tools ensures a unified and streamlined workflow across all customer service channels, enhancing operational efficiency and data management. Enhanced security features, including data encryption and secure access controls, protect sensitive customer information and ensure compliance with data protection regulations. With its focus on real-time interaction, automation, and actionable insights, LiveHelp is the ideal solution for businesses seeking to elevate their customer support capabilities, improve engagement, and achieve higher levels of customer satisfaction through effective and responsive live chat support.
- No, LiveHelp does not offer a free version.
- Yes, LiveHelp offers a free trial.
- No, Credit Card details are not required for the LiveHelp trial.
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LiveHelp offers the following pricing plans & packages:
Basic
€4.99 Per Feature
-
LiveHelp supports the following payment frequencies:
- Monthly Subscription
- No, LiveHelp does not offer an API.
-
LiveHelp offers support with the following options:
- 24x7 Support , Email , Phone , Chat
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LiveHelp offers training with the following options:
- In-person , Live Online , Webinar , Documentation
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LiveHelp supports the following languages:
- English
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Following are the typical users of the LiveHelp:
- Self-Employed , Small-Business , Midsize-Business
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LiveHelp supports the following deployment:
- Cloud Hosted
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LiveHelp supports the following devices and operating systems:
- Web-Based
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