| 01Connectivity Testing & Network Diagnostics |
Runs diagnostic tests to determine whether devices, applications, gateways, and remote services are reachable and where connectivity is failing. |
Select Endpoint / Service→
Run Connectivity Tests→
Identify Failed Check→
Isolate Connectivity Issue
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Ping, TCP, port, HTTP, DNS, and service-level tests
Tests from multiple network locations where required
Clear diagnostic results with timestamps and failure context
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| 02Path Analysis & Hop-by-Hop Troubleshooting |
Traces the network path between endpoints to identify problematic hops, routing changes, latency spikes, and packet loss along the route. |
Choose Source & Destination→
Trace Network Path→
Measure Each Hop→
Locate Degraded Segment
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Traceroute and path visualization capabilities
Hop-level latency, loss, and route-change visibility
Historical path comparison for intermittent problems
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| 03Packet Capture & Protocol Analysis |
Captures and inspects packets to investigate protocol errors, retransmissions, failed connections, abnormal traffic, and application communication issues. |
Capture Network Packets→
Decode Protocol Traffic→
Filter Suspicious Sessions→
Identify Packet-Level Cause
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Packet capture from local and remote network points
Protocol decoding, filtering, search, and conversation analysis
Export support for PCAP and other standard formats
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| 04Latency, Packet Loss & Jitter Analysis |
Measures network quality over time to pinpoint slow connections, unstable links, congestion, and issues affecting voice, video, or application performance. |
Measure Network Quality→
Track Latency / Loss / Jitter→
Compare with Baseline→
Identify Degradation
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Round-trip latency, packet loss, jitter, and availability metrics
Historical baselines and time-series comparison
Thresholds suitable for voice, video, and business applications
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| 05DNS, DHCP & IP Troubleshooting |
Diagnoses name-resolution, address-assignment, duplicate-IP, subnet, gateway, and related network addressing problems. |
Test Name / IP Configuration→
Query DNS / DHCP Services→
Compare Expected Response→
Identify Addressing Issue
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Forward and reverse DNS lookup diagnostics
DHCP lease, scope, gateway, and subnet visibility
Duplicate IP, stale record, and misconfiguration detection
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| 06Interface, Port & Device Health Diagnostics |
Examines switches, routers, interfaces, and ports for errors, discards, link flaps, duplex mismatches, utilization spikes, and hardware-related faults. |
Select Device / Interface→
Collect Health Metrics→
Check Errors & Link Events→
Identify Device-Side Fault
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Interface errors, discards, utilization, and link-state history
Speed, duplex, MTU, and port-configuration visibility
SNMP, CLI, API, or telemetry support for required devices
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| 07Wireless Network Troubleshooting |
Diagnoses Wi-Fi problems involving signal strength, interference, channel congestion, roaming, authentication, access points, and client connectivity. |
Inspect Wireless Client / AP→
Measure RF & Connection Health→
Detect Wireless Issue→
Correct Coverage / Configuration
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Signal, noise, channel, utilization, and retry metrics
Client association, roaming, and authentication history
AP, controller, SSID, and multi-site wireless visibility
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| 08Event, Log & Configuration Correlation |
Correlates network events, device logs, configuration changes, and performance symptoms to help teams identify what changed before an incident began. |
Collect Events & Changes→
Align by Time & Device→
Correlate with Network Symptoms→
Identify Likely Cause
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Syslog, SNMP trap, event, and configuration-change ingestion
Timeline views that correlate changes with outages or degradation
Search and filtering by device, site, severity, and event type
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| 09Remote Troubleshooting & Diagnostic Automation |
Lets technicians run standardized diagnostic tests and corrective actions remotely across devices and sites without manually repeating each troubleshooting step. |
Start Diagnostic Workflow→
Run Remote Tests→
Apply Approved Action→
Retest & Verify Resolution
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Remote command, script, and diagnostic execution
Reusable troubleshooting playbooks and test sequences
Approval, permissions, rollback, and execution audit controls
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| 10Troubleshooting Reports & IT Integrations |
Documents diagnostic findings, recurring network problems, resolution history, and root-cause evidence while connecting troubleshooting workflows with broader IT tools. |
Collect Diagnostic Evidence→
Document Findings & Root Cause→
Connect IT Workflows→
Track Resolution & Recurrence
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Incident, root-cause, and diagnostic-history reporting
ITSM, monitoring, CMDB, SIEM, and observability integrations
APIs, webhooks, exports, and shareable troubleshooting evidence
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