| 01Online Booking & Appointment Scheduling |
Lets staff or customers schedule cleaning appointments based on service type, property details, preferred dates, availability, and service area. |
Select Cleaning Service→
Choose Date & Time→
Check Team Availability→
Confirm Booking
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Real-time availability and scheduling rules
Customer self-booking and staff-assisted scheduling
Service-area, duration, buffer, and travel-time controls
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| 02Customer & Property Management |
Stores customer contact information, service addresses, home details, preferences, access instructions, pets, special requests, and cleaning history. |
Create Customer Profile→
Add Property Details→
Record Preferences & Notes→
Build Service History
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Multiple properties per customer
Access notes, pets, preferences, and special instructions
Complete appointment, payment, and communication history
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| 03Recurring Cleaning Management |
Automates repeating maid service appointments for weekly, biweekly, monthly, or custom schedules without rebuilding each booking manually. |
Set Recurring Frequency→
Generate Future Appointments→
Assign Team & Service→
Update Changes Automatically
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Weekly, biweekly, monthly, and custom recurrence patterns
Pause, skip, reschedule, and cancellation handling
Consistent crew assignment for repeat customers where needed
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| 04Cleaner & Crew Scheduling |
Assigns individual cleaners or teams to jobs based on availability, skills, location, workload, customer preferences, and shift schedules. |
Review Scheduled Jobs→
Check Cleaner Availability→
Assign Individual / Crew→
Dispatch Daily Schedule
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Individual and multi-person crew scheduling
Availability, skill, territory, and workload matching
Conflict warnings and last-minute reassignment tools
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| 05Service Packages, Estimates & Pricing |
Builds cleaning quotes using property size, service type, frequency, add-ons, estimated labor, or configurable pricing rules. |
Select Cleaning Package→
Add Property & Service Details→
Calculate Price→
Approve & Book Service
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Flat-rate, hourly, room-based, and size-based pricing
Add-ons such as deep cleaning, ovens, windows, or move-outs
Discount, recurring-service, and custom quote controls
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| 06Mobile App & Cleaning Checklists |
Gives cleaners access to job details, property instructions, task lists, photos, notes, and completion steps while working at the customer's location. |
Cleaner Opens Assigned Job→
Review Property Instructions→
Complete Cleaning Checklist→
Document & Close Job
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Custom checklists by cleaning package or property type
Photos, notes, signatures, and issue documentation
Offline mobile access where connectivity is limited
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| 07Time Tracking, GPS & Job Verification |
Records cleaner arrival, departure, job duration, travel activity, and location information to verify completed work and calculate labor hours. |
Cleaner Arrives at Property→
Clock In / Verify Location→
Track Service Time→
Clock Out & Record Hours
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Mobile clock-in/out and geolocation controls
Travel, onsite, break, and billable-time tracking
Timesheet review and payroll-ready hour exports
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| 08Invoicing, Payments & Tips |
Creates invoices for completed cleanings, collects customer payments, stores payment status, and supports gratuities where applicable. |
Complete Cleaning Job→
Generate Invoice / Charge→
Collect Payment & Tip→
Send Receipt
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Card, ACH, cash, or required payment methods
Automatic charging for recurring customers where supported
Deposits, tips, refunds, partial payments, and failed-payment handling
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| 09Customer Reminders & Communication |
Sends appointment confirmations, arrival notices, reminders, rescheduling updates, payment messages, and post-service follow-ups to customers. |
Booking / Job Event Occurs→
Trigger Communication Rule→
Send Customer Message→
Record Response / Status
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Email and SMS reminders where required
Custom message templates and send timing
Arrival notifications, rescheduling, and post-cleaning follow-ups
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| 10Maid Service Reporting & Integrations |
Tracks bookings, recurring customers, revenue, labor, cleaner performance, cancellations, and service profitability while connecting operational and financial systems. |
Aggregate Booking & Job Data→
Analyze Revenue & Operations→
Connect Business Systems→
Improve Service Performance
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Revenue, booking, retention, cleaner, and job-profitability reports
Accounting, payroll, payment, CRM, and marketing integrations
APIs, exports, dashboards, and multi-location reporting
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