Best Customer Success Software for Small Businesses (Free & Paid)

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated co... Read more about Totango

Agile CRM is a cloud-based customer relationship management software that integrates sales, marketing, and service functionalities. It offers contact management to organize customer data. Sales tracking tools help monitor deals and stages. With Agile CRM, users can automate marketing tasks like emails and social media campaigns. The software includes a telephony feature for customer calls within t... Read more about Agile CRM

Skilljar is an advanced customer education learning management system (LMS) designed to empower organizations to create, manage, and deliver training programs for their customers effectively. This platform provides comprehensive tools for developing engaging course content, tracking learner progress, and assessing knowledge retention seamlessly. Users can easily design interactive learning experie... Read more about Skilljar Customer Education

The Intelligent Engagement Platform is an AI-powered software solution designed to enhance customer engagement through personalized interactions and automated workflows. By leveraging advanced machine learning algorithms, it analyzes vast amounts of customer data and behaviors to provide highly personalized and context-driven recommendations, messages, and experiences. This platform enables busine... Read more about Intelligent Engagement Platform

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

OnePageCRM is a streamlined customer relationship management (CRM) tool designed for simplicity and efficiency, especially for small businesses. Its central feature is the 'Action Stream', a to-do list that prioritizes customer follow-ups, ensuring consistent engagement and lead nurturing. This tool also supports contact management, allowing easy organization and access to customer data. Sales pip... Read more about OnePageCRM

Tallyfy is an outstanding business process management software designed to simplify workflow orchestration. It serves as a virtual guide, helping teams organize tasks effortlessly. With user-friendly features, Tallyfy empowers users to create, track, and optimize processes without the need for extensive technical expertise. Its intuitive interface ensures a smooth experience, allowing seamless col... Read more about Tallyfy

Lucky Orange is an innovative software tool designed to help businesses understand and improve their website's user experience. It offers a suite of features including real-time visitor tracking, heatmaps, session recordings, and conversion funnels. With real-time tracking, businesses can see how visitors are interacting with their site at any moment, offering immediate insights into user behavior... Read more about Lucky Orange

AppFollow is a versatile software tool tailored for app tracking and management, offering a comprehensive solution for businesses and developers. It specializes in monitoring app reviews and ratings across various platforms, helping users stay updated with customer feedback. A standout feature is its real-time analytics, providing insights into app performance and user sentiment. AppFollow simplif... Read more about AppFollow

Glance is a robust web conferencing software that enhances online communication and collaboration for businesses and teams. With features such as screen sharing, video conferencing, and real-time chat, Glance makes it easy for users to connect and engage, regardless of location. The software is designed for various applications, including remote meetings, training sessions, and customer support, p... Read more about Glance

TeamSuccess is a customer success software platform designed to help businesses deliver exceptional service and build lasting relationships with their clients. The software provides a suite of tools to manage customer interactions, track satisfaction, and ensure that clients are getting maximum value from their products or services. With TeamSuccess, customer success teams can monitor customer hea... Read more about TeamSuccess

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM

USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools for document management, content sharing, and advanced search functionality. With its user-friendly interface, USU Knowled... Read more about USU Knowledge Management

Email Meter Enterprise is a powerful email management software designed to help organizations optimize their email communications and enhance productivity. This platform provides comprehensive analytics tools that track email performance, allowing users to monitor metrics such as open rates, response times, and engagement levels. With Email Meter, businesses can gain valuable insights into how the... Read more about Email Meter Enterprise

Chameleon is a powerful Digital Adoption Platform Software designed to help businesses onboard users to their software products through guided tutorials, in-app messages, and interactive walkthroughs. The platform offers tools for creating personalized user experiences, ensuring that new users can navigate software features efficiently. Chameleon features an easy-to-use interface that allows busin... Read more about Chameleon

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboa... Read more about elevio

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

Chaty is an intuitive live chat software that enables businesses to offer real-time customer support through their websites and mobile apps. This software allows businesses to engage with visitors, answer queries, and resolve issues instantly, enhancing the overall customer experience. With Chaty, companies can integrate multiple communication channels, including live chat, WhatsApp, Facebook Mess... Read more about Chaty

Growwwing is a customer success software designed to help organizations enhance customer relationships and drive user engagement. This platform provides tools for tracking customer interactions, managing feedback, and analyzing customer behavior to improve retention and satisfaction. With features such as automated onboarding workflows, personalized communications, and performance tracking, Growww... Read more about Growwwing

Proxistore is a demand-side platform (DSP) software that helps businesses optimize their digital advertising efforts by automating the purchasing of ad inventory. By integrating with multiple advertising networks, Proxistore allows businesses to target specific audiences with highly relevant ads, improving the efficiency of their campaigns. The software leverages machine learning algorithms to ana... Read more about Proxistore

Bettermode, previously known as Tribe, is an innovative community platform designed to foster engagement and connections among users. It offers a customizable space where businesses, organizations, and interest groups can create their own branded online community. The platform stands out for its ability to integrate with various other tools and platforms, enhancing its utility and user experience.... Read more about Bettermode

Retently is a cutting-edge customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers a suite of tools for collecting and analyzing customer feedback, managing loyalty programs, and automating personalized communications. Retently enables businesses to measure customer satisfaction through Net Promoter Score (NPS) survey... Read more about Retently

UserGuiding is a leading Digital Adoption Platform Software designed to help businesses enhance user onboarding, training, and engagement within their applications. This comprehensive tool enables organizations to create interactive guides, tutorials, and walkthroughs without the need for extensive coding or design skills. UserGuiding's intuitive builder allows users to design step-by-step instruc... Read more about UserGuiding

The Intellum Platform is a powerful mobile learning software that allows organizations to deliver and track educational content for employees, customers, and partners. It supports the creation of personalized learning paths, quizzes, and interactive content, making training engaging and effective. Designed for accessibility, Intellum’s mobile-friendly platform ensures that users can learn anytim... Read more about Intellum Platform