Best Customer Success Software for Small Businesses (Free & Paid)

GuestXM is an all-in-one restaurant management software designed to enhance operational efficiency and improve the dining experience for both staff and patrons. This platform offers a range of features, including reservation management, table allocation, and guest feedback collection, enabling restaurants to streamline their operations effectively. With its user-friendly interface, restaurant staf... Read more about GuestXM

Missive is a collaborative email and messaging application designed to boost team productivity and streamline communication. Unique for its ability to blend emails, chats, and tasks in a single thread, it enables teams to collaborate seamlessly within the context of each message. Users can comment directly on email threads, assign tasks, and share drafts before sending, fostering team coordination... Read more about Missive

Fullstar is a comprehensive customer success software designed to help organizations improve customer engagement and drive retention. This platform provides tools for monitoring customer health, tracking usage metrics, and identifying opportunities for upselling or cross-selling. With Fullstar, businesses can create personalized communication strategies based on customer data, ensuring that client... Read more about Fullstar

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity

NiceJob is a customer review and reputation management software crafted to help businesses boost their online presence and credibility through customer feedback. A standout feature of NiceJob is its automated review solicitation process, which encourages satisfied customers to leave reviews, enhancing the company's online reputation. The platform integrates with various review sites, ensuring broa... Read more about NiceJob

sensedata is a comprehensive customer success software designed to help organizations optimize their customer relationships and drive retention. The platform provides tools for tracking customer interactions, monitoring engagement, and identifying potential churn risks. With features like automated health scoring and customizable dashboards, users can gain insights into customer behavior and needs... Read more about sensedata

Userlist is a digital adoption platform software designed to help businesses onboard users effectively and enhance product engagement. The platform offers tools for creating personalized onboarding experiences, managing user journeys, and tracking user behavior within applications. Userlist’s analytics provide insights into user engagement, feature usage, and onboarding effectiveness, allowing t... Read more about Userlist

Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one central location. This integration enables teams to respond more quickly and efficiently to customer inquiries. Trengo also o... Read more about Trengo

Method CRM is an innovative customer success software designed to help organizations enhance customer relationships and drive engagement. This platform provides tools for managing customer interactions, tracking support requests, and analyzing customer feedback, ensuring that businesses can optimize their service delivery. With its user-friendly interface, Method CRM allows users to easily access ... Read more about Method CRM

Lumoa is an innovative customer experience software that empowers businesses to enhance their customer interactions and satisfaction. With its powerful analytics and feedback tools, Lumoa helps organizations understand customer sentiments and preferences, enabling data-driven decision-making. The platform collects feedback through various channels, including surveys and social media, providing a c... Read more about Lumoa

Glia is an innovative live chat software designed to enhance customer communication and support across various channels. This platform offers a range of tools for live chat interactions, cobrowsing, and digital communication, ensuring seamless customer engagement. With Glia, users can easily connect with customers in realtime, answer inquiries, and provide assistance through an intuitive interface... Read more about Glia

SmartKarrot is a powerful customer engagement software designed to help businesses enhance their interactions with customers and drive loyalty. This platform offers a comprehensive suite of tools for managing customer relationships, tracking engagement metrics, and personalizing communication strategies. With SmartKarrot, organizations can segment their customer base, enabling targeted marketing c... Read more about SmartKarrot

pottos is an innovative customer success software designed to help organizations build strong relationships with their clients and enhance customer satisfaction. This platform provides tools for tracking customer interactions, monitoring health scores, and managing onboarding processes, ensuring that clients receive the support they need throughout their journey. With pottos, customer success team... Read more about pottos

Textline is a powerful communication software developed to enhance customer service and engagement through text messaging. It's perfect for businesses looking to connect with customers more personally and efficiently. The software excels in facilitating two-way SMS conversations, allowing businesses to respond quickly to customer inquiries, send updates, and gather feedback. Key features include a... Read more about Textline

TaskRay is a project management software developed for businesses using Salesforce, focusing on enhancing customer onboarding and project execution. Its key feature is seamless integration with Salesforce, enabling users to manage projects directly within the CRM environment. TaskRay offers a visual, drag-and-drop interface for easy task and project tracking, promoting efficiency and clarity. The ... Read more about TaskRay

UserIQ is a dynamic customer success software designed to help businesses build and maintain strong relationships with their customers. It offers a comprehensive suite of features including customer onboarding, engagement tracking, health scoring, and proactive support, ensuring that customers achieve their desired outcomes and remain satisfied. The intuitive dashboard provides real-time insights ... Read more about UserIQ

Vitally is a powerful customer success software designed specifically for B2B SaaS companies aiming to enhance client relationships and reduce churn. The platform offers a unified workspace where customer success teams can access real-time insights into user engagement, product usage, and health scores. By integrating with various data sources like CRM systems, support tickets, and billing platfor... Read more about Vitally

Lang.ai is an innovative customer success software that leverages natural language processing and artificial intelligence to enhance customer interactions and support. By analyzing customer communications in real-time, Lang.ai provides actionable insights that help businesses understand customer needs, predict issues, and deliver personalized experiences. Its intuitive dashboard offers a comprehen... Read more about Lang.ai

Successeve Retain is a customer journey mapping software that helps businesses visualize and understand customer interactions across various touchpoints. The platform provides tools for creating detailed journey maps, tracking customer experiences, and identifying pain points, allowing businesses to optimize customer engagement strategies. Successeve Retain includes data integration capabilities, ... Read more about Successeve Retain

Rocketlane is a distinctive project management and customer onboarding software developed to streamline and enhance client projects. It stands out for its unique focus on client collaboration, providing a shared space where teams and clients can work together seamlessly. Key features include customizable project templates, which save time and promote consistency, and real-time progress tracking, e... Read more about Rocketlane

SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries. We are a team of enthusiasts who can take your feedback process from measurement to ACTIONABILITY. Read more about SurveySensum

Starred is a specialized survey software designed to help businesses gather customer feedback and insights effectively. The platform offers comprehensive tools for survey creation, distribution, and analysis, enabling organizations to optimize their feedback processes. With Starred, users can easily create customized surveys, distribute them across various channels, and analyze responses in real t... Read more about Starred

TruVoice is a business intelligence (BI) software designed to help organizations make data-driven decisions by providing in-depth insights into business operations, performance, and market trends. The platform offers tools for data visualization, reporting, and analytics, enabling businesses to track key performance indicators (KPIs) and uncover hidden patterns within their data. TruVoice integrat... Read more about TruVoice

Walnut.io is a powerful sales enablement platform designed to help sales teams enhance their presentations, engage prospects, and drive conversions. The platform allows sales representatives to create personalized, interactive product demos and presentations without needing to rely on developers or technical teams. Walnut.io provides a rich set of tools for designing engaging, dynamic content, inc... Read more about Walnut.io

Regale is a versatile and intuitive presentation software designed to help individuals and businesses create stunning, professional-quality presentations with ease. Whether you're preparing a pitch for a potential client, a corporate training session, or a conference keynote, Regale provides a variety of tools to make your presentations stand out. The platform offers a range of customizable templa... Read more about Regale