Best Customer Success Software for Small Businesses (Free & Paid)

Techtouch is a Digital Experience Platform (DXP) software designed to help businesses deliver personalized and engaging digital experiences across websites, mobile apps, and other digital touchpoints. The platform combines content management, user segmentation, and analytics to create tailored user journeys based on customer behavior and preferences. Techtouch’s intuitive interface allows market... Read more about Techtouch

FreeAgent CRM is a modern, cloud-based customer relationship management solution tailored for small and medium-sized businesses seeking to enhance customer engagement and streamline sales processes. Its standout features include a highly customizable interface, enabling users to tailor the CRM solution to their specific business needs. FreeAgent CRM excels in automating sales workflows, managing c... Read more about FreeAgent CRM

Web Self-Service is a cutting-edge online CRM software designed to enhance customer engagement and streamline service delivery. With its user-friendly interface, businesses can create personalized customer experiences by allowing clients to access their accounts, submit requests, and find answers to common queries independently. The software's automation capabilities reduce the workload on support... Read more about Web Self-Service

Planhat is an advanced customer success software designed to help businesses manage and improve customer relationships, reduce churn, and increase customer lifetime value. The platform offers a range of tools for tracking customer health, managing renewals, and identifying upsell opportunities, enabling customer success teams to proactively engage with clients. Planhat provides real-time insights ... Read more about Planhat

Rindle is an innovative task management software designed to enhance productivity and streamline project workflows for teams of all sizes. This comprehensive platform offers a range of features, including task tracking, project organization, and collaboration tools, enabling users to manage their work efficiently. With its intuitive user interface, teams can easily create and assign tasks, set dea... Read more about Rindle

CustomerSuccessBox is an advanced customer success software designed to enhance customer retention and satisfaction. It empowers businesses to monitor and manage their customers’ entire journey, from onboarding through to ongoing engagement. The platform uses customer data and behavioral analytics to track usage patterns, identify potential issues, and proactively address customer concerns befor... Read more about CustomerSuccessBox

Got It AI is a dynamic conversational AI platform designed to transform customer interactions across multiple channels. The platform utilizes advanced natural language processing (NLP) and machine learning algorithms to deliver seamless, human-like conversations between businesses and customers. Got It AI excels in providing personalized, real-time responses to a wide range of inquiries, enhancing... Read more about Got It AI

coorum is an innovative customer success software designed to help organizations enhance their relationships with customers and drive long-term satisfaction. This platform provides users with tools to monitor customer health scores, track engagement metrics, and identify upsell opportunities, ensuring that clients receive the support they need to succeed. With coorum, customer success teams can cr... Read more about coorum

3CLogic is a comprehensive call center software designed to enhance customer interactions and streamline operational processes for contact centers. The platform offers a robust suite of features, including inbound and outbound call management, automated dialing, and reporting analytics, enabling organizations to optimize their communication strategies effectively. With its user-friendly interface,... Read more about 3CLogic

Gnatta is a cutting-edge Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. With its intuitive interface, Gnatta offers a comprehensive platform for managing support tickets, tracking customer interactions, and resolving issues efficiently. Key features of Gnatta include automated ticket routing, multi-channel support (email, chat, phone)... Read more about Gnatta

Akita is a customer success software designed to help businesses manage and improve customer relationships by providing real-time insights into customer behavior and engagement. The software allows customer success teams to track key metrics such as customer health scores, usage trends, and renewal forecasts, ensuring that they can proactively address potential issues and increase customer retenti... Read more about Akita

xFactor.io is a comprehensive sales enablement software designed to empower sales teams with the tools they need to succeed. By providing an intuitive platform for content management, training resources, and performance analytics, it helps streamline the sales process. Users can access valuable materials, track engagement, and gain insights into what drives successful conversions. The software int... Read more about xFactor.io

Ochatbot is an advanced conversational AI platform designed to help businesses automate customer interactions and improve engagement. The software uses natural language processing (NLP) and machine learning algorithms to understand customer queries and provide personalized responses in real time. Ochatbot can be integrated into websites, mobile apps, and messaging platforms, enabling businesses to... Read more about Ochatbot

GUIDEcx is a client onboarding and project management software expertly crafted to enhance customer experience and streamline project implementation. Its standout feature is the transparent project tracking, allowing clients to view progress in real-time, fostering trust and clear communication. GUIDEcx facilitates efficient task management, with automated task assignments and reminders ensuring t... Read more about GUIDEcx

Channels is a customer service software focused on voice communication. It allows businesses to connect with their clients through phone calls directly from the website. Key features include a web-based phone system, which enables making and receiving calls from any location. Channels also offers call recording for quality and training purposes. The integration with CRM systems is a significant fe... Read more about Channels

Liveoak is a secure video conferencing software designed for businesses that need to conduct virtual meetings, client consultations, or team collaborations online. The platform provides high-quality video and audio capabilities, along with screen sharing, document sharing, and real-time collaboration tools. Liveoak ensures that all meetings are secure, offering features like encryption and identit... Read more about Liveoak

Kapta is a robust customer success software designed to help organizations manage and nurture customer relationships effectively. This platform provides a comprehensive suite of tools for tracking customer engagement, measuring success metrics, and identifying growth opportunities. With Kapta, businesses can create customized success plans, ensuring that they align their strategies with customer g... Read more about Kapta

Vectera is a cutting-edge Meeting Software designed to facilitate seamless and interactive online meetings, webinars, and virtual collaborations for businesses, educators, and organizations of all sizes. It offers a comprehensive platform for hosting live video conferences, managing participant interactions, and sharing multimedia content, ensuring that virtual gatherings are engaging and producti... Read more about Vectera

Tiflux is a help desk software that helps businesses streamline customer support and improve service efficiency. With its intuitive interface, Tiflux enables support teams to manage customer queries, issues, and requests in an organized manner. The platform offers ticket management features that allow teams to track, prioritize, and resolve support tickets in real time. Tiflux also includes automa... Read more about Tiflux

PeerBoard is a community software platform designed to help organizations create and manage online communities. It offers a comprehensive suite of features to foster engagement and facilitate discussions among members. With PeerBoard, organizations can create private or public communities, organize content into topics and categories, and enable members to interact through forums, messages, and soc... Read more about PeerBoard

HiCustomer is a comprehensive customer success software designed to help organizations improve customer engagement and drive retention. This platform provides tools for monitoring customer health, tracking usage metrics, and identifying opportunities for upselling or cross-selling. With HiCustomer, businesses can create personalized communication strategies based on customer data, ensuring that cl... Read more about HiCustomer

yoummday is a cloud-based call center software designed to improve customer service operations by providing businesses with a flexible and efficient platform to manage inbound and outbound calls. The software allows call centers to monitor and manage agent performance, optimize call routing, and enhance the customer experience through features such as intelligent call queuing and real-time analyti... Read more about yoummday

MeltingSpot is an innovative software platform designed for building and engaging professional communities. It's tailored for companies and organizers who aim to create networking and learning ecosystems. MeltingSpot offers tools for hosting virtual events, webinars, and workshops, fostering professional development and collaboration. The platform features interactive elements like chat rooms, pol... Read more about MeltingSpot

CEQUENS is a customer communications management software designed to help businesses optimize their communication strategies by delivering personalized, multichannel messaging. This software integrates seamlessly with existing CRM and communication systems to allow businesses to engage with their customers via SMS, email, voice, and more. CEQUENS provides advanced features for segmentation, enabli... Read more about CEQUENS

Qiscus is an innovative customer service software designed to help organizations enhance their customer support operations through seamless communication. This platform provides users with tools to manage customer inquiries, track interactions, and analyze support performance efficiently. With Qiscus, businesses can centralize their communication channels, including live chat, messaging apps, and ... Read more about Qiscus