Best Customer Success Software for Small Businesses (Free & Paid)

Grypp is a sales enablement software designed to empower sales teams with the tools and resources they need to increase productivity, improve sales performance, and close more deals. The platform provides a centralized hub for managing sales content, training materials, and sales collateral, making it easier for sales representatives to access the resources they need during every stage of the sale... Read more about Grypp

Wrench.ai is a personalization software that helps businesses deliver customized experiences and recommendations to their customers. Using AI-powered analytics, Wrench.ai identifies customer preferences, behavior patterns, and purchase history, enabling businesses to tailor content, products, and messaging for each individual. The platform integrates with CRM and marketing automation tools, ensuri... Read more about Wrench.ai

Turf is a customer engagement software designed to help businesses create meaningful, personalized interactions with their customers across multiple touchpoints. This platform enables businesses to engage with customers via email, social media, SMS, and web chat, delivering targeted messages based on customer preferences, behaviors, and purchase history. Turf’s segmentation and analytics tools a... Read more about Turf

Kilterly is a cutting-edge customer experience software designed to enhance every interaction between businesses and their customers. By providing a comprehensive suite of tools for customer feedback, engagement, and support, Kilterly enables organizations to deliver exceptional service and build lasting relationships. The platform offers features such as customizable surveys, real-time feedback c... Read more about Kilterly

Reptrics is an innovative onboarding software designed to streamline the process of welcoming new employees to an organization. It simplifies and automates various tasks related to employee induction, training, and document management, ensuring that new hires have a seamless transition into their roles. With Reptrics, businesses can create personalized onboarding workflows, allowing them to introd... Read more about Reptrics

CommTRACK CLM is an advanced customer success software designed to help organizations improve client relationships and drive customer satisfaction. This platform offers comprehensive tools for tracking customer interactions, managing support requests, and analyzing customer feedback, enabling businesses to enhance their service delivery and engagement strategies. With its user-friendly interface, ... Read more about CommTRACK CLM

Perceptive AI is a customer success software platform that helps businesses proactively engage with customers to enhance satisfaction, retention, and overall success. By leveraging artificial intelligence, Perceptive AI analyzes customer data to identify patterns, predict behaviors, and provide insights into customer needs. This helps businesses anticipate potential issues before they escalate, al... Read more about Perceptive AI

Userpilot is a powerful customer success software designed to help businesses enhance user engagement, improve onboarding processes, and drive product adoption. It offers a comprehensive platform for creating personalized in-app experiences, guiding users through key features, and gathering valuable feedback to inform product development. With Userpilot, businesses can design and deploy interactiv... Read more about Userpilot

Weav is a customer success software that focuses on enhancing client relationships and improving retention rates. Designed for businesses of all sizes, Weav provides tools for onboarding, engagement tracking, and feedback collection. Its intuitive dashboard allows customer success teams to monitor customer health scores and usage analytics, helping them proactively address potential issues before ... Read more about Weav

Skalin is a customer success software that helps businesses foster and maintain strong customer relationships, aiming to improve retention and satisfaction. With tools for customer onboarding, usage tracking, and feedback collection, Skalin enables businesses to understand customer needs and respond proactively. The software’s real-time insights help customer success teams monitor account health... Read more about Skalin

Kompassify is a powerful digital adoption platform designed to help businesses ensure that their employees and customers can effectively use and engage with new software, tools, and technologies. With its user-friendly interface, Kompassify provides onboarding solutions, tutorials, and in-app guidance to facilitate smoother transitions to digital systems. The software supports features like step-b... Read more about Kompassify

ConfirmKit is a robust customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a range of features including ticket management, live chat, knowledge base creation, and multi-channel support, allowing businesses to address customer inquiries efficiently and effectively. ConfirmKit's intuitive interface enables support teams to t... Read more about ConfirmKit

ReFrame Engage is an efficient and user-friendly appointment scheduling software designed to streamline the process of booking meetings, appointments, and events for businesses in various sectors. It allows customers and clients to schedule appointments at their convenience by offering a flexible online booking system. With real-time availability tracking, ReFrame Engage prevents double-bookings a... Read more about ReFrame Engage

Airdesk is a versatile project management software designed to help teams plan, execute, and track projects with efficiency and precision. The platform offers features for task management, resource allocation, timeline tracking, and collaboration, allowing project managers to keep their teams aligned and productive. Airdesk’s customizable dashboards and Gantt chart capabilities provide a clear v... Read more about Airdesk

AppEQ.ai is a cutting-edge collaboration software that enhances team communication, coordination, and productivity through AI-powered tools. Designed for businesses of all sizes, AppEQ.ai integrates seamlessly with existing workflow platforms and communication tools, helping teams to stay connected and collaborate more effectively. The software includes features like real-time chat, file sharing, ... Read more about AppEQ.ai

Umanest is a business performance management software that helps organizations set goals, track KPIs, and monitor overall performance across departments. The platform provides tools for aligning business objectives, evaluating team progress, and analyzing results, supporting strategic growth initiatives. Umanest’s customizable dashboards allow users to view real-time metrics, identify trends, an... Read more about Umanest

VOCKAM is a comprehensive customer success software designed to help businesses nurture and enhance customer relationships. By focusing on customer engagement, VOCKAM enables companies to track key customer metrics, anticipate needs, and ensure satisfaction throughout the customer journey. The platform provides a centralized hub for managing customer interactions, offering tools for onboarding, en... Read more about VOCKAM

Partenero is a customer journey mapping tool designed to help businesses visualize, analyze, and optimize the path that customers take from awareness to purchase and beyond. With its intuitive interface, Partenero allows businesses to create detailed journey maps that outline customer touchpoints, interactions, and experiences across various channels. The software offers a range of customizable te... Read more about Partenero

SureSteps is a comprehensive customer success software that empowers businesses to build stronger relationships with their customers, improve retention, and drive growth. This platform provides a centralized hub for managing customer interactions, tracking success metrics, and ensuring customer satisfaction. SureSteps enables customer success teams to monitor customer health, identify at-risk acco... Read more about SureSteps

Cockpit is a productivity software designed to help businesses and individuals optimize their workflow, increase efficiency, and stay organized. With its customizable dashboard, Cockpit provides users with an overview of all their ongoing tasks, projects, and deadlines in one centralized space. The software includes tools for task management, time tracking, and project collaboration, enabling team... Read more about Cockpit

Intelo AI is a powerful sales enablement software that helps sales teams boost productivity and close more deals by providing them with actionable insights, data-driven recommendations, and automated workflows. Using artificial intelligence and machine learning, Intelo AI analyzes sales data and customer interactions to provide real-time, personalized suggestions for sales strategies. The platform... Read more about Intelo AI

VoyagerNetz is a powerful debt collection software designed to streamline and optimize the collections process for businesses. With its user-friendly interface, VoyagerNetz enables organizations to manage accounts receivable efficiently, tracking outstanding debts and automating follow-up communications. The software features advanced analytics tools that provide insights into collection performan... Read more about VoyagerNetz

Cordlogue is an advanced customer success software designed to help businesses build stronger relationships with customers and enhance their overall experience. The platform provides tools for managing customer onboarding, tracking usage metrics, and proactively identifying potential issues that could lead to churn. With Cordlogue, customer success teams can gain valuable insights into customer he... Read more about Cordlogue

Cami.Ai is a customer success software designed to help businesses nurture customer relationships and improve retention through data-driven insights and proactive engagement. The platform provides tools for tracking customer health scores, identifying potential churn risks, and automating follow-ups, making it easier to deliver a personalized customer experience. Cami.Ai’s analytics dashboard of... Read more about Cami.Ai

Ascendr is a client onboarding software that helps businesses streamline the process of onboarding new customers, ensuring a smooth and positive experience from start to finish. The platform automates key steps in the onboarding process, such as sending welcome emails, gathering client information, and setting up accounts. It also offers customizable workflows, allowing businesses to tailor the on... Read more about Ascendr