Best Customer Success Software for Small Businesses (Free & Paid)

Microcasting is an innovative learning management system (LMS) designed to deliver bite-sized, on-demand learning experiences for employees. The platform allows businesses to create short, targeted courses that focus on specific skills or knowledge areas, making learning more accessible and efficient. Microcasting's microlearning approach helps employees absorb content quickly and apply it immedia... Read more about Microcasting

isLucid is an efficient transcription software designed to help professionals convert audio and video recordings into accurate text documents. The platform provides advanced speech recognition technology that enhances transcription speed and accuracy, making it an invaluable tool for journalists, researchers, and content creators. isLucid allows users to upload audio files, generate transcripts au... Read more about isLucid

EasyCSM is a customer success software designed to help businesses manage and improve customer relationships by providing tools for monitoring customer health, engagement, and retention. The software tracks customer interactions, feedback, and satisfaction levels, allowing businesses to proactively address issues before they escalate. EasyCSM’s features include automated check-ins, support ticke... Read more about easy_CSM

CS Elite is an advanced customer success software solution that empowers businesses to proactively manage customer relationships and ensure long-term satisfaction. Designed to help customer success teams improve retention and minimize churn, CS Elite offers tools for tracking customer health, monitoring engagement, and identifying potential issues before they escalate. The platform uses data-drive... Read more about CS Elite

SurveyJoy is a powerful survey software that empowers organizations to create, distribute, and analyze surveys effortlessly. With a user-friendly interface, users can design custom surveys tailored to their specific needs, utilizing a variety of question formats including multiple choice, open-ended, and rating scales. The platform facilitates easy distribution through email, social media, or embe... Read more about SurveyJoy

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Corelation is a powerful data analysis software that enables businesses to extract valuable insights from large datasets and make informed decisions. The software offers a suite of analytical tools, including data mining, statistical analysis, and machine learning, that can be applied to a wide range of industries, from finance to healthcare. Corelation’s advanced algorithms allow users to ident... Read more about Corelation

SuccessBoard is a customer success software designed to help businesses enhance their customer relationships by providing actionable insights into customer health, satisfaction, and engagement. The platform offers a comprehensive view of each customer’s journey, from onboarding to ongoing support, enabling businesses to track important metrics such as churn risk, product usage, and customer sati... Read more about SuccessBoard

Tenstars is a customer success software designed to help businesses improve customer retention, satisfaction, and overall success. The platform provides tools to monitor customer health, track engagement, and manage communication, enabling businesses to proactively address potential issues and foster long-term relationships. Tenstars allows users to track customer milestones, gather feedback, and ... Read more about Tenstars

Sweesh is a powerful SMS marketing software that helps businesses engage with their customers through personalized text messaging campaigns. With Sweesh, businesses can create and send bulk SMS messages to their customer base, promoting sales, discounts, events, and updates in real time. The platform allows for easy segmentation of contact lists, enabling businesses to target specific customer gro... Read more about Sweesh

Retentional is a customer success software that helps businesses strengthen customer relationships, reduce churn, and enhance client satisfaction. This platform provides tools for tracking customer interactions, monitoring engagement metrics, and identifying at-risk accounts. Retentional’s automated workflows enable customer success teams to set up personalized onboarding, training, and support ... Read more about Retentional

Userlot is a customer success software designed to help businesses foster stronger relationships with their clients by providing tools for engagement, support, and retention. The software enables businesses to track and manage customer interactions, ensuring that every touchpoint is optimized for positive outcomes. With Userlot, teams can set up automated workflows, providing timely responses to c... Read more about Userlot

Lifetime Analytics provides a comprehensive data analysis platform that transforms raw data into actionable insights, empowering businesses to make informed decisions. This software collects and processes large volumes of data from multiple sources, presenting it in visually engaging dashboards and reports. With features like trend analysis, predictive modeling, and performance tracking, Lifetime ... Read more about Lifetime Analytics

Lantana is a powerful help desk software designed to streamline customer support and improve the overall user experience for both customers and support teams. Whether you're managing technical support inquiries, customer service requests, or internal help desk tasks, Lantana provides a comprehensive solution that simplifies ticketing, tracking, and resolving issues. With an intuitive interface, La... Read more about Lantana

Vendeo is a powerful video management software designed to help businesses manage, organize, and distribute their video content across various platforms. Whether it's for marketing, customer support, or training purposes, Vendeo simplifies video hosting, editing, and distribution, offering a central hub for all video-related activities. The platform supports a wide range of video formats, allowing... Read more about Vendeo

Sensorio is an advanced customer success software designed to help businesses improve customer retention and satisfaction by providing actionable insights. By analyzing customer data, behavior patterns, and feedback, Sensorio enables businesses to identify at-risk customers, understand their needs, and proactively address issues before they lead to churn. The platform offers personalized engagemen... Read more about Sensorio

With InboxCRM, your Customer Success team gains a unified workspace inside Gmail to manage onboarding, adoption, and renewal workflows. Auto-logging of emails and meetings, combined with health scores and engagement dashboards, ensures no customer opportunity is overlooked. Personalized nudges and QBR deck generation accelerate data-driven decisions—helping CS teams deliver exceptional outcomes... Read more about InboxCRM