Gnatta

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User RatingNot rated yet
Starting Price£30 / user
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentCloud Hosted
HeadquartersUnited Kingdom
✎
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Product Overview

Gnatta Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Gnatta

Gnatta is a cutting-edge Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. With its intuitive interface, Gnatta offers a comprehensive platform for managing support tickets, tracking customer interactions, and resolving issues efficiently. Key features of Gnatta include automated ticket routing, multi-channel support (email, chat, phone), and a centralized knowledge base, ensuring that customer inquiries are handled promptly and effectively. The software also supports features such as SLA management, automated responses, and customer feedback collection, enhancing the overall support experience. Additionally, Gnatta provides robust reporting and analytics, offering insights into support performance, response times, and customer satisfaction levels, enabling businesses to optimize their support processes and improve service quality. Integration with popular CRM systems and communication tools ensures a unified approach to customer relationship management and support operations. Ideal for customer service teams, IT support departments, and businesses looking to improve their help desk operations, Gnatta empowers organizations to deliver exceptional customer support, increase efficiency, and drive customer satisfaction through reliable and efficient Help Desk solutions.
Company Gnatta
Founded 2014
Headquarters United Kingdom
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 9 languages available
Dutch English French German Italian Polish Spanish Swedish Chinese (Simplified)
Industries Served 1 industry available
Food & Beverages
Category-Based Capabilities

Gnatta Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Gnatta Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency GBP (£)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Basic
£30 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Gnatta FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Gnatta is a cutting-edge Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. With its intuitive interface, Gnatta offers a comprehensive platform for managing support tickets, tracking customer interactions, and resolving issues efficiently. Key features of Gnatta include automated ticket routing, multi-channel support (email, chat, phone), and a centralized knowledge base, ensuring that customer inquiries are handled promptly and effectively. The software also supports features such as SLA management, automated responses, and customer feedback collection, enhancing the overall support experience. Additionally, Gnatta provides robust reporting and analytics, offering insights into support performance, response times, and customer satisfaction levels, enabling businesses to optimize their support processes and improve service quality. Integration with popular CRM systems and communication tools ensures a unified approach to customer relationship management and support operations. Ideal for customer service teams, IT support departments, and businesses looking to improve their help desk operations, Gnatta empowers organizations to deliver exceptional customer support, increase efficiency, and drive customer satisfaction through reliable and efficient Help Desk solutions.

  • Yes, Gnatta offers a free version.

  • Yes, Gnatta offers a free trial.

  • No, Credit Card details are not required for the Gnatta trial.

  • Gnatta offers the following pricing plans & packages:

    Basic

    £30 Per User

  • Gnatta supports the following payment frequencies:

    • Monthly Subscription

  • No, Gnatta does not offer an API.

  • Gnatta offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Gnatta offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Gnatta supports the following languages:
    • German , English , French , Italian , Dutch , Polish , Spanish , Swedish , Chinese (Simplified)

  • Following are the typical users of the Gnatta:
    • Self-Employed , Small-Business , Midsize-Business

  • Gnatta supports the following deployment:
    • Cloud Hosted

  • Gnatta supports the following devices and operating systems:
    • Web-Based
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