3CLogic

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3CLogic Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
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Product Overview

3CLogic Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About 3CLogic

3CLogic is a comprehensive call center software designed to enhance customer interactions and streamline operational processes for contact centers. The platform offers a robust suite of features, including inbound and outbound call management, automated dialing, and reporting analytics, enabling organizations to optimize their communication strategies effectively. With its user-friendly interface, call center agents can easily manage calls, access customer information, and track performance metrics in real time. 3CLogic provides advanced analytics tools that deliver insights into call volume, agent performance, and customer satisfaction, helping organizations identify areas for improvement and enhance service quality. The software also supports integration with various CRM systems, ensuring seamless data flow and accurate customer information. By leveraging 3CLogic, contact centers can improve operational efficiency, enhance customer engagement, and drive overall business performance through a powerful management solution tailored to their specific needs.
Company 3CLogic
Founded 2005
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Financial Services Government Administration Human Resources Telecommunications
Category-Based Capabilities

3CLogic Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Pricing Information

3CLogic Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Annual Subscription
Frequently Asked Questions

3CLogic FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

3CLogic is a comprehensive call center software designed to enhance customer interactions and streamline operational processes for contact centers. The platform offers a robust suite of features, including inbound and outbound call management, automated dialing, and reporting analytics, enabling organizations to optimize their communication strategies effectively. With its user-friendly interface, call center agents can easily manage calls, access customer information, and track performance metrics in real time. 3CLogic provides advanced analytics tools that deliver insights into call volume, agent performance, and customer satisfaction, helping organizations identify areas for improvement and enhance service quality. The software also supports integration with various CRM systems, ensuring seamless data flow and accurate customer information. By leveraging 3CLogic, contact centers can improve operational efficiency, enhance customer engagement, and drive overall business performance through a powerful management solution tailored to their specific needs.

  • No, 3CLogic does not offer a free version.

  • Yes, 3CLogic offers a free trial.

  • No, Credit Card details are not required for the 3CLogic trial.

  • 3CLogic supports the following payment frequencies:

    • Annual Subscription

  • No, 3CLogic does not offer an API.

  • 3CLogic offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • 3CLogic offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • 3CLogic supports the following languages:
    • English

  • Following are the typical users of the 3CLogic:
    • Self-Employed , Small-Business , Midsize-Business

  • 3CLogic supports the following deployment:
    • Cloud Hosted , On-Premise

  • 3CLogic supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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