Live Agent
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Live Agent
"Customer support teams often turn to LiveAgent when they need to manage messages coming from multiple channels without losing track of conversations. It works well for businesses that handle a high volume of customer inquiries daily and need everything organized in one place. Multi-channel ticket management is where it tends to shine. Smaller teams especially find it useful for staying on top of responses. That said, businesses with very simple support needs may find some of the features unnecessary for their scale."
Decision Snapshot
Live Agent Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Live Agent Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Live Agent
Problem it Solves
-
Provides Real-time Customer Support And Assistance
Target Users
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Small Business Owners
-
Customer Support Teams
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Sales Representatives
-
IT Help Desk Staff
-
E-commerce Managers
Core Use Case
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Provide Customer Support
-
Resolve Technical Issues
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Answer Product Inquiries
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Assist With Account Management
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Facilitate Transactions
USP
-
Transform Your Space With Innovative And Eco-friendly Design Solutions
Pros
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Real-time visitor monitoring helps agents jump in at the right moment
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Ticketing system keeps every customer conversation organized and easy to track
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Built-in live chat removes the need for third-party chat tools
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Canned responses cut down repetitive typing during high-volume support shifts
-
Agent collision detection prevents two reps from answering the same ticket
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Affordable pricing tiers make it accessible for small support teams
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Detailed reporting gives managers a clear picture of team performance
Cons
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Reporting tools feel limited for data-heavy operational teams
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Mobile experience doesn't match the depth of desktop workflows
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Niche focus means onboarding outside core use cases gets awkward
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Pricing transparency requires a direct conversation rather than self-serve exploration
Editorial Buyer Guidance
Who Is Live Agent Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Provides Real-time Customer Support And AssistanceTarget Users
- Small Business Owners
- Customer Support Teams
- Sales Representatives
- IT Help Desk Staff
- E-commerce Managers
Core Use Cases
- Provide Customer Support
- Resolve Technical Issues
- Answer Product Inquiries
- Assist With Account Management
- Facilitate Transactions
Unique Selling Point
Transform Your Space With Innovative And Eco-friendly Design Solutions
Strengths and Limitations
Live Agent Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Real-time visitor monitoring helps agents jump in at the right moment
- Ticketing system keeps every customer conversation organized and easy to track
- Built-in live chat removes the need for third-party chat tools
- Canned responses cut down repetitive typing during high-volume support shifts
- Agent collision detection prevents two reps from answering the same ticket
- Affordable pricing tiers make it accessible for small support teams
- Detailed reporting gives managers a clear picture of team performance
!
Cons
- Reporting tools feel limited for data-heavy operational teams
- Mobile experience doesn't match the depth of desktop workflows
- Niche focus means onboarding outside core use cases gets awkward
- Pricing transparency requires a direct conversation rather than self-serve exploration
Sponsored Products
Explore Similar Software
Discover sponsored software products relevant to Live Agent and its buyer use cases. Review product fit, trial availability, and other profile signals before visiting a vendor website.
Sponsored placements are paid positions and do not influence Live Agent profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
Live Agent Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Connected Applications
Live Agent Integrations
Integration information is displayed only when approved integration products are available on the profile.
Dynamics 365
Microsoft Teams
Amazon Connect
Shopify
Google Workspace
Oracle Service
Zendesk Suite
HubSpot CRM
Salesforce Sales Cloud
Slack
Jira
Webex
Okta
Zapier
Twilio
ServiceNow
Freshdesk
RingCentral Contact Center
SugarCRM
Pricing Information
Live Agent Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Small business
$9
Per Month
Medium business
$24
One-time
Large business
$39
Per Month
Enterprise
$59
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Live Agent Review ↗
Live Agent Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Johnny P.
COO
A Reliable Chat and Support Tool That Delivers Real Value
What really impressed me is how flexible the platform is when it comes to customizing the look and feel of chats for customers. It helps keep everything on-brand while still being very easy to manage on the backend. The ticket tracking process is simple and organized, which makes day-to-day support work much smoother. On top of that, it genuinely offers great value for the price. We haven’t run into any real drawbacks so far, and whenever we’ve needed help, the support team has been excellent. Their training sessions are practical and thorough, making it easy to take full advantage of all the features without feeling overwhelmed. Overall, it’s been a very satisfying experience and a tool we’re happy to rely on.
Reviewed on November, 2023
Richard V.
oversight manager
Powerful, Flexible, and Easy to Navigate Communication Tool
I really appreciate how simple it is to set up and navigate the dashboard, even though the backend is robust and packed with features. The platform keeps things dynamic, which makes managing operators more engaging and efficient. While I would have liked WhatsApp integration for our clients in addition to Viber, adding Twilio to the Live Agent made a noticeable difference—voice quality is excellent with minimal buffering. Security is solid, the overall experience is smooth, and using the system feels effortless. It’s a reliable, well-rounded tool that handles communication really well.
Reviewed on February, 2023
Alternative Products
View All Live Agent Alternatives ↗
Top Live Agent Alternatives
Explore leading products commonly evaluated alongside Live Agent.
Frequently Asked Questions
Live Agent FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Live Agent is a robust Live Chat Software designed to enhance customer service and support operations for businesses of all sizes. It offers a comprehensive platform for real-time communication between customers and support agents, ensuring prompt and effective assistance that improves customer satisfaction and loyalty. Live Agent features an intuitive interface that allows support teams to easily manage multiple chat sessions, track customer inquiries, and respond quickly to questions and issues. The software includes advanced tools such as chat routing and queuing, allowing businesses to direct chats to the most appropriate agents based on expertise and availability, reducing wait times and enhancing service quality. Additionally, Live Agent supports proactive chat invitations, enabling businesses to engage with visitors actively and address their needs before they reach out, increasing conversion rates and customer engagement. The software offers comprehensive reporting and analytics, providing insights into chat performance, agent productivity, and customer satisfaction, helping organizations optimize their support strategies and drive continuous improvement. Integration with CRM systems, help desk software, and other enterprise applications ensures seamless data flow and enhances overall operational workflows. With its powerful functionality and user-friendly design, Live Agent is the ideal solution for businesses seeking to improve their live chat capabilities, enhance customer support, and drive customer satisfaction through efficient and effective real-time communication.
- No, Live Agent does not offer a free version.
- No, Live Agent does not offer any free trial.
-
Live Agent offers the following pricing plans & packages:
Small business
$9 Per Month
Medium business
$24 One-time
Large business
$39 Per Month
Enterprise
$59 Per Month
- No, Live Agent does not offer an API.
-
Live Agent can be integrated with the following applications:
- Webex , SugarCRM , Salesforce Sales Cloud , ServiceNow , Jira , Google Workspace , HubSpot CRM , Slack , RingCentral Contact Center , Amazon Connect , Twilio , Freshdesk , Shopify , Zendesk Suite , Okta , Microsoft Teams , Zapier , ServiceNow , Dynamics 365 , Oracle Service , ServiceNow , jira
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Live Agent supports the following languages:
- English
-
Following are the typical users of the Live Agent:
- Self-Employed , Small-Business , Midsize-Business
-
Live Agent supports the following deployment:
- Cloud Hosted
-
Live Agent supports the following devices and operating systems:
- Web-Based
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