Overview
IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solut...
Read more about GoTo ResolveProblem It Solves
- Simplifies Remote IT Support And Troubleshooting For Businesses
Core Use Cases
- Manage IT Support Requests
- Automate Device Management
- Monitor System Performance
- Enhance Security Protocols
- Facilitate Remote Access
Target Users
- IT Professionals
- Customer Support Teams
- Small Business Owners
- Remote Workers
- Managed Service Providers
Industry Fit
- IT Services
- Education
- Healthcare
- Finance
- Retail
Key Features
- Remote IT Support
- Ticketing System
- Device Management
- Automation Tools
- Reporting And Analytics
USP
- Streamline IT Support With Seamless Automation And Rapid Resolution
Popular Integrations
Common software connections available for this product.
Pros
- Remote sessions start quickly with minimal setup for technicians
- Unattended access works reliably across Windows, Mac, and Linux
- Built-in ticketing keeps support requests organized without extra tools
- Free tier available, making it accessible for smaller IT teams
- Multi-platform agent handles diagnostics and scripting from one place
- Device management and remote support live inside a single dashboard
Cons
- Reporting depth falls short for analytics-driven IT teams
- Remote session performance dips noticeably on slower network connections
- Pricing climbs quickly once team size or feature needs grow
- Onboarding new technicians takes more structured effort than expected