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Overview
MSPs juggling separate tools for ticketing, project tracking, billing, and HR eventually hit the same wall, too many logins, too much duplicated data, not enough time actually spent on client work. Kaseya BMS was built to collapse all of that into a single professional services a...
Read more about Kaseya BMSProblem It Solves
- Unifies IT Service Delivery And Business Operations
Core Use Cases
- Manage Service Tickets
- Track Projects
- Automate Billing Processes
- Monitor Business Performance
- Manage Customer Relationships
Target Users
- Managed Service Providers
- IT Service Teams
- IT Managers
- Service Desk Managers
- Professional Services Organizations
Industry Fit
- Information Technology
- Managed Services
- Consulting
- Professional Services
- Engineering
- Marketing Services
Key Features
- AI Powered Service Desk
- Project Management
- Automated Billing
- CRM
- Resource Management
- Reporting And Analytics
USP
- All In One PSA Platform Built For MSP Operations
Pros
- Easy to use and deploy, letting users figure out the basics without much instruction
- Combines ticketing, billing, CRM, and project management into one connected platform
- Flexible APIs make integrating with other tools and RMM systems straightforward
- Customer support is consistently praised as kind, patient, and knowledgeable
- Reasonably priced compared to bigger competitors like ConnectWise or Autotask
Cons
- Can feel slow at times, with feature requests taking a while to get addressed
- Workflows become difficult to manage since there's no easy way to view them
- Quoting doesn't integrate directly with ticketing, often requiring a third-party tool
- Training resources are limited, mainly relying on Kaseya University or documentation
- Support can feel fragmented, requiring separate specialists for each connected Kaseya product
