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Top Device42 Alternatives & Competitors
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Last Updated: August 26, 2026
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All Competitors and Alternatives to Device42
Best Paid & Free Alternatives for Device42
TOPdesk BOSSDesk Canfigure FNT Command Platform Freshservice GLPi HaloITSM SmartITSM Jira Service Management Motadata ServiceOps ServiceNow
SW Recommended
Overview
Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what, so teams stay ahead of the workload instead of just keeping up with it.<di... Read more about TOPdesk
Problem It Solves
-
Streamlining IT Service Management And Support Processes For Organizations
Core Use Cases
-
Streamline Incident Management
-
Enhance Service Request Handling
-
Optimize Change Management
-
Facilitate Knowledge Sharing
-
Improve Asset Tracking
Target Users
-
IT Support Staff
-
Facility Management Teams
-
HR Service Teams
-
Customer Service Representatives
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End-users Seeking Support
Industry Fit
-
Education
-
Healthcare
-
Government
-
IT Services
-
Financial Services
-
Manufacturing
Key Features
-
Incident Management
-
Self-service Portal
-
Change Management
-
Asset Management
-
Knowledge Base
USP
-
Streamline Service Management With Intuitive And User-friendly Software
Pros
-
Self-service portal lets employees solve issues without IT involvement
-
Modular setup means you only pay for what you actually need
-
Asset and incident management live in one connected environment
-
Smaller IT teams can get fully operational within days
-
Knowledge base reduces repetitive tickets noticeably over time
-
Change management workflows follow ITIL standards without feeling overly rigid
Cons
-
Reporting customization requires technical know-how for meaningful output
-
Self-service portal setup demands more configuration effort than expected
-
Pricing scales quickly once team size or modules expand
-
Workflow automation hits walls with more complex conditional logic
Pricing
Essential
$64 Per Month
Engaged
$91 Per Month
Excellent
$128 Per Month
30 Days
$64 Per month
Netherlands
IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.
4.8
(2 Reviews)Overview
Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price tag attached. It's an ITIL compliant IT ticketing and help desk platform, available both cloud based and on premises, whic... Read more about BOSSDesk
Problem It Solves
-
Streamlining IT Service Management For Improved Efficiency And User Satisfaction
Core Use Cases
-
Streamline Service Requests
-
Automate Ticket Management
-
Enhance User Communication
-
Track Asset Inventory
-
Generate Performance Reports
Target Users
-
IT Support Staff
-
Service Desk Managers
-
End-users
-
HR Personnel
-
Facilities Management Teams
Industry Fit
-
Information Technology
-
Healthcare
-
Education
-
Government
-
Financial Services
-
Retail
Key Features
-
Self-service Portal
-
Automated Ticketing System
-
Knowledge Base Integration
-
Customizable Workflows
-
Real-time Reporting
USP
-
Streamline IT Support With Intuitive And User-friendly Service Management
Popular Integrations
Pros
-
Cloud-based ITSM that works equally well on mobile devices
-
Built-in ITIL framework saves teams from manual process setup
-
Self-service portal actually reduces repetitive ticket volume noticeably
-
Asset management and help desk live under one roof
-
Configurable workflows adapt without needing a developer on call
-
SLA tracking keeps support teams honest and deadline-aware
-
Affordable entry point compared to heavier enterprise ITSM platforms
-
Government and regulated industries benefit from solid compliance support
Cons
-
Mobile app experience feels noticeably limited compared to the desktop version
-
Reporting tools lack the depth analytics-focused IT teams often need
-
Pricing climbs faster than expected as team size and features grow
-
Workflow automation struggles when handling more complex conditional logic scenarios
Pricing
ENTERPRISE
$69 Per Month
ESSENTIALS
$29 Per Month
PROFESSIONAL
$49 Per Month
ENTERPRISE
$69 Per Month
14 Days
$69 Per month
United States
Overview
A lot of businesses still track critical assets and configurations in Excel spreadsheets, right up until a duplicate entry or a missed update causes a real problem. Canfigure exists specifically to move companies off that habit, a modular IT service management platform built around a Service Desk, CMDB, Asset Management, and Change Management all working from the same underlying data.<div><br></di... Read more about Canfigure
Need a Detailed Comparison?
Compare Device42 vs Canfigure for pricing, features, integrations, and overall business fit.
Problem It Solves
-
Simplifies IT Service And Asset Management Operations
Core Use Cases
-
Manage IT Incidents
-
Track Business Assets
-
Automate Service Workflows
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Maintain Asset Lifecycles
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Improve Service Delivery
Target Users
-
IT Managers
-
Service Desk Teams
-
Asset Managers
-
System Administrators
-
Enterprise Organizations
Industry Fit
-
Information Technology
-
Manufacturing
-
Healthcare
-
Government
-
Financial Services
-
Engineering
Key Features
-
IT Service Management
-
Asset Management
-
CMDB
-
Workflow Automation
-
Business Process Automation
-
Engineering Asset Management
USP
-
Modular ITSM Platform With Integrated Asset And Process Management
Pros
-
Clean, no-frills ITSM setup that avoids unnecessary complexity
-
Modular design lets organizations activate only what they actually need
-
Affordable licensing makes enterprise-grade CMDB accessible to smaller IT teams
-
Configuration management stays genuinely central, not bolted on as an afterthought
-
Scales from basic asset tracking to full ITIL-aligned workflows
-
Self-hosted deployment option appeals to teams with strict data requirements
-
Customizable without needing developers — most changes handled through admin settings
-
Solid audit trail keeps configuration history visible and easy to review
Cons
-
Reporting flexibility feels limited for data-heavy enterprise environments
-
Advanced modules require noticeable configuration effort before delivering value
-
Pricing structure favors larger teams, leaving smaller deployments underserved
-
User interface looks functional but dated against modern ITSM tools
NA
Contact Vendor
New Zealand
A tool for IT, data center and telecommunications infrastructures
Overview
The FNT Command Platform is a comprehensive software solution designed to streamline the management of complex IT and telecommunications infrastructure. Its user-friendly interface offers intuitive navigation and visualization of network assets, including servers, switches, and cables, facilitating efficient management and planning. FNT Command Platform provides powerful automation capabilities, e... Read more about FNT Command Platform
Problem It Solves
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Streamlining Command And Control For Efficient Decision-making In Complex Operations
Core Use Cases
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Manage Network Infrastructure
-
Automate Service Provisioning
-
Monitor System Performance
-
Optimize Resource Allocation
-
Ensure Compliance And Security
Target Users
-
Network Administrators
-
IT Managers
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Data Center Operators
-
Telecom Service Providers
-
Infrastructure Planners
Industry Fit
-
Telecommunications
-
Utilities
-
Data Centers
-
Financial Services
-
Government
Key Features
-
Centralized Network Management
-
Real-time Monitoring
-
Automated Workflow Processes
-
Customizable Dashboards
-
Comprehensive Reporting Tools
USP
-
Streamline Operations With Integrated Network And Service Management
Popular Integrations
Pros
-
Handles complex IT infrastructure data across hybrid and physical environments well
-
Cable and connectivity management goes far deeper than most competitors
-
Single platform covers data center, network, and telecom asset tracking
-
Dependency mapping helps teams visualize infrastructure relationships before making changes
-
Reduces costly errors during network planning with accurate capacity data
-
Mature product with years of enterprise-grade refinement behind it
-
Detailed reporting gives operations teams real visibility into asset utilization
Cons
-
Complexity of setup demands significant IT involvement from the start
-
Reporting customization requires deeper technical knowledge than most teams expect
-
Pricing structure scales in ways that challenge smaller organizations
-
Mobile access feels secondary to the core desktop-driven experience
30 Days
Contact Vendor
United States
Modernize your service management instantly
Overview
Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice
Need a Detailed Comparison?
Compare Device42 vs Freshservice for pricing, features, integrations, and overall business fit.
Problem It Solves
-
Streamlining IT Service Management For Improved Efficiency And User Satisfaction
Core Use Cases
-
Streamline IT Support Processes
-
Automate Ticket Management
-
Enhance Service Delivery
-
Monitor IT Assets
-
Improve Incident Response
Target Users
-
IT Support Teams
-
HR Departments
-
Facilities Management Teams
-
Customer Service Teams
-
Finance Departments
Industry Fit
-
IT Services
-
Healthcare
-
Education
-
Financial Services
-
Retail
-
Manufacturing
Key Features
-
Incident Management
-
Service Catalog
-
Asset Management
-
Change Management
-
Automation Capabilities
-
Reporting And Analytics
USP
-
Streamline IT Support With Intuitive And Efficient Service Management
Pros
-
Ticket routing automation cuts down manual triage work significantly
-
Clean interface means agents spend less time learning, more doing
-
Built-in asset management keeps hardware and software tracking in one place
-
Change management workflows help teams avoid costly deployment mistakes
-
Scales well from small IT teams to large enterprise operations
-
Native integrations with Slack, Jira, and Microsoft tools work reliably
-
AI-powered suggestions surface relevant solutions before agents even start typing
-
Reporting dashboards give IT leads clear visibility without custom coding
Cons
-
Reporting depth may frustrate teams needing advanced analytics dashboards
-
Implementation demands significant internal effort before teams see real value
-
Pricing structure scales quickly once advanced compliance modules are added
-
Interface navigation feels dense when managing multiple simultaneous audit workflows
Pricing
Starter
$15.89 Per Month
Growth
$40.87 Per User
Pro
$82.89 Per Month
Available
$15.89 Per month
United States
Overview
GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources, enabling businesses to ensure compliance and improve operational efficiency. With its user-friendly interface, GLPi all... Read more about GLPi
Problem It Solves
-
IT Asset Management And Service Desk Solution For Efficient Support And Resource Tracking
Core Use Cases
-
Manage IT Assets
-
Track Incidents
-
Facilitate Service Requests
-
Monitor Changes
-
Generate Reports
Target Users
-
IT Administrators
-
Help Desk Technicians
-
System Managers
-
Network Administrators
-
IT Support Staff
Industry Fit
-
IT Services
-
Education
-
Healthcare
-
Government
-
Manufacturing
-
Finance
Key Features
-
Open-source IT Asset Management
-
Help Desk Ticketing System
-
Network Discovery And Inventory
-
Customizable Reporting
-
User-friendly Interface
USP
-
Streamline IT Management With GLPi's Powerful Open-source Solution
Pros
-
Open-source helpdesk that costs nothing to deploy initially
-
Asset management and ticketing live inside one platform
-
Highly customizable for teams with specific workflow needs
-
Plugin ecosystem extends functionality without rebuilding from scratch
-
Self-hosted option gives full control over sensitive data
-
Handles large IT inventories without noticeable slowdowns
-
Active community keeps documentation and support surprisingly accessible
-
Financial and contract tracking built directly into asset records
Cons
-
Reporting module demands significant configuration before delivering meaningful insights
-
Self-hosted setup adds IT overhead most smaller teams underestimate
-
Interface navigation feels dense when managing multiple concurrent tickets
-
Plugin dependency for extended features creates occasional compatibility friction
Pricing
GLPI Network Cloud
€19 Per Month
Standard
€21 Per Month
Available
€19 Per month
France
Overview
The pitch behind most enterprise ITSM tools is the same: pay for the base tier, then unlock what you actually need one paywalled module at a time. HaloITSM was built to break that pattern. It runs on all inclusive pricing, meaning incident management, change management, problem management, CMDB, knowledge base, reporting, and self service all come standard rather than locked behind an upsell.<div>... Read more about HaloITSM
Problem It Solves
-
Streamlines IT Service Delivery And Support Operations
Core Use Cases
-
Resolve IT Incidents
-
Manage Service Requests
-
Track IT Assets
-
Automate Support Workflows
-
Monitor Service Performance
Target Users
-
IT Service Desk Teams
-
IT Managers
-
System Administrators
-
Managed Service Providers
-
Enterprise Organizations
Industry Fit
-
Information Technology
-
Healthcare
-
Financial Services
-
Education
-
Government
-
Manufacturing
Key Features
-
Incident Management
-
Service Request Management
-
Asset Management
-
CMDB
-
Knowledge Management
-
Workflow Automation
USP
-
ITIL Aligned ITSM With Powerful No Code Automation
Pros
-
Modern, intuitive interface that's easy for both IT staff and end users to navigate
-
All modules included in one price, with no hidden charges for extra features
-
Highly customizable, letting teams tailor workflows to their exact needs
-
Supports over 200 integrations, including Azure AD, Microsoft Teams, and ServiceNow
-
Customer support is consistently praised as helpful, responsive, and easy to work with
Cons
-
Configuration can get complex, given how many features and settings are available
-
Advanced reporting and deep customization lag behind some pricier competitors
-
Initial setup takes real time, especially for admins configuring workflows
-
Pricing can feel high for smaller businesses, better suited for larger teams
-
New agents settle in quickly, but admins may need more time mastering advanced settings
Available
Contact Vendor
United Kingdom
Overview
SmartITSM is IT service management software designed to streamline IT operations, automate workflows, and improve service delivery for organizations. The platform includes modules for incident management, change management, asset management, and service requests, helping IT teams deliver efficient and organized support. SmartITSM’s automation features reduce response times by routing tickets to ... Read more about SmartITSM
Pricing
All-in-One
€49 Per User
Available
€49 Per user
Germany
Overview
IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an employee submits a request, it doesn't disappear into a separate system. It stays connected to the same workflow engineers... Read more about Jira Service Management
Need a Detailed Comparison?
Compare Device42 vs Jira Service Management for pricing, features, integrations, and overall business fit.
Problem It Solves
-
Streamlines IT Service Requests And Enhances Customer Support Efficiency
Core Use Cases
-
Manage Service Requests
-
Automate Workflows
-
Track Incidents
-
Facilitate Change Management
-
Monitor Service Performance
Target Users
-
IT Support Teams
-
Service Desk Agents
-
Operations Teams
-
HR Departments
-
Facilities Management Teams
Industry Fit
-
IT
-
Healthcare
-
Finance
-
Education
-
Retail
-
Manufacturing
Key Features
-
Incident Management
-
Change Management
-
Service Request Management
-
Asset Management
-
Knowledge Base Integration
-
Automation Rules
USP
-
Streamline IT Service Delivery With Powerful And Integrated Solutions
Popular Integrations
Pros
-
Incident, change and service request workflows live in one place
-
Asset and configuration management ties directly into live tickets
-
Native Atlassian integration means Jira Software teams collaborate without friction
-
AI-powered request classification cuts manual triage work noticeably
-
Free tier supports up to three agents for small teams
-
Approval chains for change management are genuinely easy to configure
-
SLA tracking gives managers clear visibility without building custom reports
Cons
-
Ticket configuration complexity slows down first-time admin setup noticeably
-
Reporting and analytics depth requires higher-tier plans to unlock
-
Non-technical agents face a steeper adjustment period than expected
-
Portal customization options feel limited compared to the backend power
Pricing
Standard
$20 Per Month
Premium
$51.42 Per Month
30 Days
$20 Per month
Australia
Overview
Motadata ServiceOps is an AI powered IT service management platform that helps organizations manage service requests, incidents, assets, changes, and IT operations through a unified system. Designed around ITIL aligned practices, the platform combines service desk management, asset management, CMDB, knowledge management, workflow automation, service level management, and reporting to streamline IT... Read more about Motadata ServiceOps
Problem It Solves
-
Streamlines IT Service Delivery And Asset Management
Core Use Cases
-
Manage IT Incidents
-
Automate Service Workflows
-
Track IT Assets
-
Resolve Service Requests
-
Monitor SLA Performance
Target Users
-
IT Service Desk Teams
-
IT Managers
-
System Administrators
-
Managed Service Providers
-
Enterprise Organizations
Industry Fit
-
Information Technology
-
Healthcare
-
Financial Services
-
Manufacturing
-
Government
-
Education
Key Features
-
Incident Management
-
Asset Management
-
CMDB
-
Workflow Automation
-
AI Powered Ticket Routing
-
Knowledge Management
USP
-
AI Powered ITSM With Integrated Asset And Service Management
Pros
-
Comprehensive ITSM and asset management capabilities in one platform
-
Automated ticket routing and workflows reduce repetitive manual tasks
-
Strong asset tracking with centralized inventory and CMDB capabilities
-
Flexible customization supports different service management requirements
-
Users generally praise its interface, automation, and ticket management capabilities
Cons
-
Some features can take time for new users to understand
-
Third party integrations can be challenging in some environments
-
Some users report limitations with advanced analytics and reporting
-
Asset uploading and certain asset management processes can be improved
-
Some users have reported installation difficulties on macOS
NA
Contact Vendor
India
Get answers, approvals, and insights when they really matter
Overview
ServiceNow is a versatile cloud-based platform empowering organizations to streamline and automate core business processes. Renowned for its leading IT Service Management (ITSM) capabilities, it extends across the enterprise for HR, customer service, and custom development. Offering modules for incident management, asset tracking, and low-code app building, ServiceNow fosters collaboration and dat... Read more about ServiceNow
Need a Detailed Comparison?
Compare Device42 vs ServiceNow for pricing, features, integrations, and overall business fit.
Problem It Solves
-
Streamlining IT Service Management And Automating Workflows For Improved Efficiency
Core Use Cases
-
Automate Workflow Processes
-
Manage IT Service Requests
-
Monitor System Performance
-
Facilitate Incident Resolution
-
Streamline Employee Onboarding
Target Users
-
IT Professionals
-
HR Personnel
-
Customer Service Agents
-
Security Operations Teams
-
Business Managers
Industry Fit
-
Information Technology
-
Healthcare
-
Financial Services
-
Telecommunications
-
Education
-
Manufacturing
Key Features
-
User-friendly Interface
-
Automated Workflows
-
Real-time Analytics
-
Scalable Architecture
-
Integrated IT Solutions
-
Customizable Dashboards
USP
-
Streamline Workflows For Enhanced Productivity And Seamless Collaboration
Pros
-
Handles complex enterprise workflows without falling apart under pressure
-
IT service management depth is genuinely hard to match elsewhere
-
Single platform replaces what many companies run as five separate tools
-
AI-assisted incident resolution cuts ticket resolution time noticeably
-
Customization options let large teams bend the platform to their needs
-
Reporting dashboards surface useful operational data without heavy configuration
-
Strong compliance and audit trail features satisfy even strict IT governance teams
-
Integration library covers most enterprise tech stacks out of the box
Cons
-
Implementation complexity demands dedicated IT resources and experienced administrators
-
Licensing costs scale aggressively as platform usage and users grow
-
Customization depth often requires developer involvement rather than self-service configuration
-
Reporting and dashboard building feels rigid for data-heavy teams
NA
Contact Vendor
United States
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FAQs About Device42 Alternatives
Yes! Depending on the product, you may find:
- Free Trial options like Jira Service Management, Freshservice, TOPdesk, SmartITSM, FNT Command Platform, HaloITSM, GLPi and BOSSDesk (test premium features before subscribing).
These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.